15 years helping Singaporean businesses
choose better software

What Is Jane?

Meet Jane. đź‘‹

A secure, cloud-based practice management software built to help practice owners streamline the admin side of their businesses.

Jane offers client-friendly online booking, flexible scheduling, customizable charting, insurance management features, integrated payments, and more.

Check out jane.app to learn how Jane can help you delight your clients while reducing your admin workload.

Who Uses Jane?

Jane is a powerful practice management software that helps practice owners streamline their daily workflows. Manage your scheduling, charting, insurance, and billing, all without having to leave Jane.

Jane Software - Jane Reporting
Jane Software - Jane Appointment Reminders
Jane Software - Jane Online Group Appointments
Jane Software - Jane Patient Charts
Jane Software - Jane Online Booking

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Reviews of Jane

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kayle
Kayle
Owner in Canada
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Clinic Software 10/10 Recommendation

5.0 2 years ago

Comments: Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.

Pros:

I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.

Cons:

I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.

Jane Software Response

last year

Hi Kayle, Wow! Thank you for your 10/10 recommendation and all the stars. I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing! I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :) Thanks for being a part of Jane's story Kayle. Maddie, On Behalf of Jane

Melissa
Psychologist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

NO EHR Company has customer service better than Jane!

5.0 4 weeks ago New

Comments: No EHR can be all things to all people, but Jane comes close.

Pros:

Their top notch customer service- always prompt, helpful and friendly. Example: Once when I had a specific billing question, they went into a dummy account and did a video so I could see, step by step, exactly what to do- then they emailed it so I could look at it on my own time. Other times, they will email screen shots. Quickly available on phone, chat, or email.

Cons:

I am not computer savvy so I have had lots of questions but they always provide easy to understand, step by step instructions.

Jane Software Response

2 weeks ago

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App

Mark
Chiropractor in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

This is not a software solution for a US based insurance billing practice.

2.0 4 years ago

Comments: Frustrating.

Pros:

If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.

Cons:

We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened. Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up. Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request". I'm currently looking for a replacement.

Jane Software Response

4 years ago

Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team. A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248 The section about the insurance billing change is linked in the description. In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that! Alison - Co-Founder for Jane

Hillary
Owner in US
Alternative Medicine, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easy to Use and Chart

5.0 4 weeks ago New

Comments: It's the best EHR I have ever used! I recommend to all my colleagues.

Pros:

The charting is so quick and easy. We love the online booking and patient portal.

Cons:

I wish we could respond back to their texts when confirming the appointment.

Jane Software Response

2 weeks ago

So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming. -Caitlin on behalf of Jane App

Shig
Massage therapist in Canada
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great for any organization

5.0 4 weeks ago New

Comments: Absolutely great. I think it is one of the best programmed app.

Pros:

Aside from having so many features which was a bit challenging to figure out, jane has everything a practice needs.

Cons:

The fees are on the higher end compare to other apps.

Jane Software Response

2 weeks ago

Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to [email protected]. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App