What Is Jane?
Allow us to introduce you to someone special, meet Jane! We're an all-in-one practice management solution with a team of real humans who want to help you manage and grow your business.
Available online and on any device, Jane offers branded online booking, beautiful scheduling, custom electronic documentation (EMR), online intake forms, patient reminders, integrated payment processing, and optional insurance management.
Who Uses Jane?
Cloud-based booking platform which helps clinics with workflow management, practitioner management, scheduling, billing, patient record keeping and documentation.
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Reviews of Jane
Jane got me through April 2020
My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!
Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package. Great customer service.
There has not been a downside. It is very easy to learn and it has all the features that I need.
Jane Software Response
3 years ago
Sandra This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied. I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you... And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care. Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents. You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know. Alison - Co-Founder
Another satisfied customer!!
Comments: There aren’t enough amazing words to say. The software is great, and the customer service is a 10/10!!!
I am technologically challenged…. Jane is intuitive, user friendly, and highly customizable!!
Not so much a problem, just a statement. The initial set up of all of my templates and SOAP notes took quite a bit of time. Once I got them the way I wanted, they take no time at all.
Jane Software Response
4 weeks ago
Hi Dr. Katrina, Best title: "Another satisfied customer!!" The excitement in your review is contagious- thanks for taking the time to share your experience with us. I know template setup can take time, but it's definitely worth the investment. I'm so glad you customized your templates to the way that works best for you. If you haven't already, be sure to check out Jane's Chart Template Library. You can save templates shared by other practitioners and further customize them as needed. More on that here: https://jane.app/guide/charting/chart-template-library We're really thankful for you, Katrina. Maddie On behalf of Jane
Dear Jane... (part 2)
Comments: I want to mention here that I wrote a review of Jane back in August, 2020. It's been over two years since then, and I have had more correspondence with Jane's support staff than I've had with members of my own family. That's not a commentary on using Jane requiring a lot of support, but rather more of an indictment of those family members. They know who they are.What I mean to say is that in the past two years, I've relayed questions from the staff as well as from the doctor/owner of the practice, and every single time I've asked Jane a question, I've gotten an answer back within a time frame of a few hours, to up to two days. That's a good turnaround time, but you know what's even better? They actually understand the questions I'm asking. Even if I interlace actual questions with deranged attempts at 'humor', the support staff proceed to help me, undeterred, and guide me toward the proper solutions or resolutions.They are patient, kind, generous with their time, and always at least give the convincing illusion of being helpful. Or maybe it's not an illusion -- maybe everyone who works at Jane is just a saint! Who knows? Either way, it's convincing. I'm a believer. Jane is good people.The short version, if I can say that without too much irony after the rambling above, is that Jane App is dope, and works like a charm. That's the good news. The great news is that if it ever doesn't work like a charm, you can be sure to be charmed by their support staff instead. Win/win.
Scheduling clients is a breeze. The ability to block off sections of time, grab and move appointments throughout the day/week/month, keep a wait list for cancellations (along with notes that explain why they're on the list and what kind of appointment they're looking for), and the ability to color code appointments... all of that is 10/10 stuff. I mean, can other scheduling software apps do that? Maybe. I know Booker could do some of it, but Jane is clean, easy to use, efficient, and has cute little personalized greetings when you log in.I still remember when COVID was first hitting and I logged onto Jane.app on my phone, and read "We'll get this through together." That was genuinely a heartwarming moment, and I am generally immune to heartwarming moments. You have to be when working in a vet clinic. Otherwise you'll just find yourself feeding treats to puppies 24/7 and not actually working.You know, the one thing in particular that I like most about Jane is the customer service. The customer service is the reason I wrote the first review, and it's the reason I'm writing this second one. And believe me, I'm going to ramble about that below. Stay tuned.
Sometimes when I submit questions to Jane, I make little jokes, and the person responding doesn't always acknowledge them. They're super polite instead, just generously disregarding the joke like an adult dealing with an inquisitive child. C'mon, Jane. Not even a pity laugh? ... please clap.
Jane Software Response
2 months ago
Nick, Wow. It's so great to hear from you again over two years later! Thank you for taking the time to write in such detail. Your review is such a lovely gift this holiday season. I am especially proud to read your comments about our support team and I'm going to share your words with the team today. I'm so glad you're working successfully with many of Jane's scheduling features. As an Office Manager, you are probably spending the most time with Jane out of anyone, so it's fantastic to hear how much you enjoy it! Thanks again, Nick. We're really lucky to have you. p.s. We like jokes :) Maddie On Behalf of Jane
This is not a software solution for a US based insurance billing practice.
If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.
We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened. Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up. Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request". I'm currently looking for a replacement.
Jane Software Response
2 years ago
Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team. A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248 The section about the insurance billing change is linked in the description. In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that! Alison - Co-Founder for Jane
Excellent tool in managing our psychology practice.
Comments: I have really enjoyed using Jane and getting to know all the features and using them to make our clinic more efficient and effective for the owners, clinicians and clients. Bravo!
What has been most impactful is the ability to have everything connected from client, appointment, billing, invoicing and charting. Prior to purchasing Jane we used a paper system for collecting schedules, billing and payments. This has been the best thing to consolidate and collect for individual clinicians, clients and paying our staff.
Over the years I have seen Jane adapt and adjust to different kinds of clinics and practices. I feel that improvements have been made so that we as a psychology practice can use it the best way that makes sense for us and our clients. Safety, privacy and confidentiality also improved.
Jane Software Response
Deborah, Wow, this is so lovely. Switching from paper is a big task and I'm hearing that you've since been able to utilize many of Jane's features to better consolidate and collect information. Thanks for this really detailed breakdown of what you've enjoyed about working with Jane in your practice. We appreciate it so much! I just shared your thoughtfully written review with the team. We're so lucky to have worked with you for the past two years, Deborah :) Maddie, On Behalf of Jane