---
description: Get detailed information about Lyssna and how it can help you meet your business needs. Learn more about Lyssna price, benefits, and disadvantages for businesses in Singapore.
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title: Lyssna Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [User Experience (UX) Tools](/directory/31036/ux/software) > [Lyssna](/software/178766/usabilityhub)

# Lyssna

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> Lyssna is a user research platform that enables you to test designs with real users to gain audience insights.
> 
> Verdict: Rated **4.6/5** by 86 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Lyssna?

Designed for brands of all sizes, Lyssna is used by designers, marketers, researchers, and product leaders to gain valuable insights and improve customer experiences.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 86 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lyssna

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Lyssna is available across 4 pricing plans, as outlined below:

Free - For initial research
Starter - For $99/month (monthly billing) and $82/month (annual billing)
Growth - For $199/month (monthly billing) and $165/month (billed annually)
Enterprise - Contact Lyssna for a custom quote
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Denmark, Netherlands, New Zealand, Norway, United Kingdom, United States

## Features

- Audience Targeting
- Customizable Templates
- Data Import/Export
- Data Visualization
- Drag & Drop
- Heatmaps
- Multi-Channel Distribution
- Panel Management
- Quantitative Metrics
- Question Branching
- Reporting & Statistics
- Reporting/Analytics
- Statistical Analysis
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Usability Testing
- User Research Analysis
- Video recording/Transcriptions

## Integrations (4 total)

- Figma
- Google Calendar
- Microsoft Outlook
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [User Experience (UX) Tools](https://www.capterra.com.sg/directory/31036/ux/software)

## Related Categories

- [User Experience (UX) Tools](https://www.capterra.com.sg/directory/31036/ux/software)
- [User Testing Software](https://www.capterra.com.sg/directory/32295/user-testing/software)
- [Market Research Software](https://www.capterra.com.sg/directory/10041/market-research/software)
- [Prototyping Tools](https://www.capterra.com.sg/directory/31086/prototyping/software)

## Alternatives

1. [BrowserStack](https://www.capterra.com.sg/software/162900/browserstack) — 4.6/5 (749 reviews)
2. [Lightster](https://www.capterra.com.sg/software/1063000/lightster) — 4.7/5 (9 reviews)
3. [Hotjar](https://www.capterra.com.sg/software/163516/hotjar) — 4.6/5 (539 reviews)
4. [Wondering](https://www.capterra.com.sg/software/1041077/ribbon) — 4.7/5 (10 reviews)
5. [Dovetail](https://www.capterra.com.sg/software/174077/dovetail) — 4.6/5 (97 reviews)

## Reviews

### "Satisfied with the ever improving Lyssna" — 4.0/5

> **Samantha** | *30 October 2024* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: It enables my team to create quick tests, through its intuitive UI and functions.
> 
> **Cons**: The responsiveness of typing within text boxes can be challenging.
> 
> I feel confident in creating tests with lyssna.

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### "Clear insights with an easy-to-use experience" — 5.0/5

> **Jorge** | *15 July 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: - Intuitive and visually clear interface
- Ease of creating and sharing tests
- Quick results that support informed decision-making
> 
> **Cons**: - Some advanced features require better guidance or onboarding
- I’d appreciate more customization options for test flows
> 
> Lyssna has been a key tool in our UX/CX studies. It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively.

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### "Best tool for conducting UX research\!\!" — 5.0/5

> **Madalayne** | *10 May 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved during the time I've used it. You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the support team cares by how available and willing to help out they are. It's beautiful and works well for my team. So far, the AI synthesis for qualitative responses works perfectly for generating insight reports quickly.
> 
> **Cons**: This product is pretty bare bones and is growing very quickly. The only thing I don't like is that there are some limitations within the form builder, and with new features that are put out but these are things that are improved quickly and iterated upon which I love to see.
> 
> I love using this tool, and I have had a very positive experience with it overall. It's very easy to use and also very nice to look at.

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### "Super convenient online user research tool with fast target group access" — 5.0/5

> **Verified Reviewer** | *3 March 2026* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Super convenient online user research tool with fast target group access. Easy to setup UX users tests with or without recordings.
> 
> **Cons**: The costs per respondent are sometimes a bit high, but the quality makes it up good and sometimes it takes a little while to gather the feedback.
> 
> With this online survey tool we can improve our website in a structured way, ask for UX feedback quickly, survey potential customers about their needs and in that way improve our online business to create a higher conversion on the website.

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### "Solid tool that does what it needs to" — 3.0/5

> **Josh** | *11 August 2025* | Information Technology & Services | Recommendation rating: 6.0/10
> 
> **Pros**: Its easy to set up a study and there are a lot of criteria available for selecting a panel. The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription.
> 
> **Cons**: There could be more choice in the survey question formats. The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing.

If you need non-english speaking panellists then this can take a while. I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people.
> 
> Overall its been ok. It's a solid tool that does what you need if you want to survey or test visuals/interview panelists or send to your own list of people. It doesn't have all the features other tools have but the subscription model means its not expensive to get started with.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/178766/usabilityhub)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/178766/UsabilityHub/> |
| en-AE | <https://www.capterra.ae/software/178766/usabilityhub> |
| en-AU | <https://www.capterra.com.au/software/178766/usabilityhub> |
| en-CA | <https://www.capterra.ca/software/178766/usabilityhub> |
| en-GB | <https://www.capterra.co.uk/software/178766/usabilityhub> |
| en-IE | <https://www.capterra.ie/software/178766/usabilityhub> |
| en-IL | <https://www.capterra.co.il/software/178766/usabilityhub> |
| en-IN | <https://www.capterra.in/software/178766/usabilityhub> |
| en-NZ | <https://www.capterra.co.nz/software/178766/usabilityhub> |
| en-SG | <https://www.capterra.com.sg/software/178766/usabilityhub> |
| en-ZA | <https://www.capterra.co.za/software/178766/usabilityhub> |
| fr | <https://www.capterra.fr/software/178766/usabilityhub> |
| fr-BE | <https://fr.capterra.be/software/178766/usabilityhub> |
| fr-CA | <https://fr.capterra.ca/software/178766/usabilityhub> |
| fr-LU | <https://www.capterra.lu/software/178766/usabilityhub> |
| it | <https://www.capterra.it/software/178766/usabilityhub> |
| nl | <https://www.capterra.nl/software/178766/usabilityhub> |
| nl-BE | <https://www.capterra.be/software/178766/usabilityhub> |

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