---
description: Get detailed information about Gubagoo and how it can help you meet your business needs. Learn more about Gubagoo price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gubagoo Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Car Dealer Software](/directory/20005/auto-dealer/software) > [Gubagoo](/software/178750/chatsmart)

# Gubagoo

Canonical: https://www.capterra.com.sg/software/178750/chatsmart

Page: 1 / 2\
Next: [Next page](https://www.capterra.com.sg/software/178750/chatsmart?page=2)

> Gubagoo is the leading provider of conversational commerce and digital retailing for automotive dealerships around the world.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Gubagoo?

Automotive dealerships, including some of the worlds largest dealer groups and certified OEM programs, use Gubagoo's conversational commerce solutions to sell more cars.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gubagoo
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$349.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Pricing based on Unique Visitor counts.
- **Target Audience**: 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Autoresponders
- Chat/Messaging
- Chatbot
- Customer Database
- Customizable Branding
- For Automotive Dealerships
- Lead Capture
- Live Chat
- Mobile Access
- Multi-Language
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Car Dealer Software](https://www.capterra.com.sg/directory/20005/auto-dealer/software)

## Related Categories

- [Car Dealer Software](https://www.capterra.com.sg/directory/20005/auto-dealer/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Carsforsale.com](https://www.capterra.com.sg/software/178449/carsforsale) — 4.6/5 (2363 reviews)
3. [AutoManager](https://www.capterra.com.sg/software/2058/deskmanager) — 4.9/5 (238 reviews)
4. [DealerCenter](https://www.capterra.com.sg/software/71935/dealercenter) — 4.9/5 (1479 reviews)
5. [Giosg](https://www.capterra.com.sg/software/151356/giosg-live-chat) — 4.5/5 (45 reviews)

## Reviews

### "Gubagoo is a lifesaver\!" — 5.0/5

> **Nikki** | *18 September 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: The chats are answered by actual people, not robotic at all.
> 
> **Cons**: They aren't always able to confirm availability of inventory.
> 
> I absolutely love Gubagoo\! It's so helpful to have an extra team available to answer customer chats when my team is busy. They're very personalized in their conversations and don't sound robotic whatsoever. Customer service team with Gubagoo is also really easy to work with and quick to respond anytime I have a question.

-----

### "live chat that mostly works" — 4.0/5

> **Mitchell** | *20 July 2021* | Automotive | Recommendation rating: 7.0/10
> 
> **Pros**: My performance manager has always been very responsive and quick to help. The chat feature itself is easy to use as a consumer and very easy to respond to at the dealership level
> 
> **Cons**: Some of the automated chat agents/people that respond if our ours don't can talk a bit like a robot. They're real people and not a computer, but they sometimes sound awfully like a computer
> 
> Decent enough to recommend, and better than prior experience with live person/contact at once.

-----

### "A common option for auto dealers" — 4.0/5

> **Marina** | *20 July 2021* | Automotive | Recommendation rating: 8.0/10
> 
> **Pros**: This software is co-op approved with the auto manufacturer. And I have found with having multiple brands that Gubagoo is a common option for auto dealer approved chat services.  I like that they are able to push used inventor to Facebook Marketplace for no additional charge.
> 
> **Cons**: Since they push used inventory to Facebook Marketplace, they also handle the conversations that start there in messenger. The concern/issue we always run into (and I don't know/think I can truly blame Gubagoo for this), is that they never see past conversations in messenger because for them it is a chat. However, on the customer's end, if they reengage with a new vehicle, messenger looks like an on-going conversation is happening and they get annoyed if Gubagoo asks for contact info again (they say to use the same one). Then customers want responses on Messenger only, and since they don't provide contact info, Gubagoo can't push a lead through - hence we now have a conversation that is NEVER responded to and we look dumb.
> 
> Overall, it has had it's highs and lows, but I have discovered from using other options an talking to sister stores that this has actually been a pretty good option. Especially since you can give directions on the only things we want Gubagoo reps to accomplish.

-----

### "Best Automotive Chat Solution" — 5.0/5

> **Joe** | *25 March 2021* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Gubagoo manages chats for not only my website, but all over the internet (Facebook, Google My Business, third party listing sites, and others).  In addition to being the best chat solution in the automotive space, they also provide digital retailing.
> 
> **Cons**: I don't have any complaints.  Gubagoo is amazing to work with\!

-----

### "Really Enjoyed the Product" — 5.0/5

> **Robert** | *12 March 2020* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: This chat provider was great\! We started off with Gubagoo managing all our chats and we would get great leads. Once my sales staff was involved with doing a co-managed approach it went downhill, not Gubagoo's fault.
> 
> **Cons**: We switch because one of our sales reps was not receiving a notification on his phone that a chat was taking place. No matter what we did or Gubagoo did we could not fix it. Had to switch to another provider because I can't have one salesperson at a disadvantage in a sales environment where every lead or customer interaction can effect their income.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.com.sg/software/178750/chatsmart?page=2)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/178750/chatsmart)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/178750/ChatSmart/> |
| en-AE | <https://www.capterra.ae/software/178750/chatsmart> |
| en-AU | <https://www.capterra.com.au/software/178750/chatsmart> |
| en-CA | <https://www.capterra.ca/software/178750/chatsmart> |
| en-GB | <https://www.capterra.co.uk/software/178750/chatsmart> |
| en-IE | <https://www.capterra.ie/software/178750/chatsmart> |
| en-IL | <https://www.capterra.co.il/software/178750/chatsmart> |
| en-IN | <https://www.capterra.in/software/178750/chatsmart> |
| en-NZ | <https://www.capterra.co.nz/software/178750/chatsmart> |
| en-SG | <https://www.capterra.com.sg/software/178750/chatsmart> |
| en-ZA | <https://www.capterra.co.za/software/178750/chatsmart> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Singapore helps find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.com.sg","url":"https://www.capterra.com.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.sg/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Gubagoo","description":"Gubagoo is the leading provider of conversational commerce for automotive. Dealerships use our powerful digital retailing solution to activate the online car buying experience across the web. Our fully managed live messaging service instantly connects consumers to dealers anytime and anywhere through live chat, text, video and Messenger.\n\nMore than 8,500 dealerships, including 90% of the top 150 dealer groups, and OEMs, rely on Gubagoo to sell more cars and create more satisfied customers.","url":"https://www.capterra.com.sg/software/178750/chatsmart","@id":"https://www.capterra.com.sg/software/178750/chatsmart#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":7},"offers":{"price":"349","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.sg/software/178750/chatsmart#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Gubagoo?","@type":"Question","acceptedAnswer":{"text":"Gubagoo is the leading provider of conversational commerce for automotive. Dealerships use our powerful digital retailing solution to activate the online car buying experience across the web. Our fully managed live messaging service instantly connects consumers to dealers anytime and anywhere through live chat, text, video and Messenger.More than 8,500 dealerships, including 90% of the top 150 dealer groups, and OEMs, rely on Gubagoo to sell more cars and create more satisfied customers.","@type":"Answer"}},{"name":"Who Uses Gubagoo?","@type":"Question","acceptedAnswer":{"text":"Automotive dealerships, including some of the worlds largest dealer groups and certified OEM programs, use Gubagoo's conversational commerce solutions to sell more cars.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.sg/software/178750/chatsmart#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Car Dealer Software","position":2,"item":"/directory/20005/auto-dealer/software","@type":"ListItem"},{"name":"Gubagoo","position":3,"item":"/software/178750/chatsmart","@type":"ListItem"}]}]}
</script>