Wave Accounting

I am extremely appreciative to the Wave Accounting System for allowing me to properly handle my finances.

Comments: I have been using wave accounting System to manage the finances of our small business since 2017. I have had all the records since 2017.
It has been really useful to us. I am very glad to use the waive accounting system.
I highly recommend wave accounting system to the owners of small businesses.

Pros:

It has all the options for managing the finances of a small business easily. You could create your invoices, send invoices via links, record payments, and enter all the expenses. You could track your income customer-wise. You could even manage your payroll. Your total PNL is also calculated automatically. It is very user-friendly; anyone could use it

Cons:

Cannot be connected to all the banks around the world. There is a list of supported banks and credit cards.

Definitely the best invoicing app I've ever used!

Comments: My favorite invoicing app, hands down.The invoices that are generated are super professional and detailed, the reminders are very helpful, and it is a sharp looking app with an amazing interface, just hoping for the ability to use our swipe keyboard and predictive texts in the fields that it's most useful, such as item descriptions and such.. For the first few years that I used this app on my android, it was no problem, and we were able to use Swype keyboard, predictive text and speech to text in all fields, and in one of the recent updates, this feature was removed, making it a painstaking process to have to hammer out every single character one at a time, but myself and all the other business owners that use and love this app are holding out hope that this changes like very soon! Hopefully on one of these next updates somebody cares about our feedback!

Pros:

The phone app is so amazing to use, so easy and so complete..It's very easily customizable with your logo and information, and the invoices look sharp, clean & professional, with multiple options to send the invoices- PDF, links, etc.This app has become absolutely indispensable to my business.

Cons:

The ONLY thing (but a major thing) that I've seen that's frustrated not only myself, but many many others that are part of a small business owner's forum, is the following-and I hope someone does something about it ASAP-In the phone app, we used to be able to use the Swype keyboard, speech to text & predictive text, making it a breeze to fill out or alter item descriptions and such.After one of these recent updates a few months ago, this capability was removed from those fields, obligating us to type one character at a time.This really killed the ease of use of this app, and while I still give it a glowing review, the truth is that if this doesn't get resolved in the near future, by next year I'll have to move on to an app that allows me to use my keyboard & speech to text to fill out these item descriptions.The only reason myself and many others have not switched is bc we've complained about it and we are all really hoping that the development team takes the 5 minutes it would take to switch this back to the way it was, and because of the fact that we all have developed a thorough item list that would be hard to start from scratch, but we are holding out hope bc it's our favorite!Please, Wave Dev team, please revert this function to it's original capabilities!

Worst nightmare during the worst time

Comments: About 6 months into the business, we heard of wave. We are based on the west coast, and saw that they were on the east coast in Canada, but we had clients in different time zones, so that was no issue. Starting out, we wanted to make a good impression, so we had 5 clients run through wave, our biggest one being my cousin's boyfriend, although that was never disclosed because it didn't have to be. Further along, readers will understand why I mentioned it. We had transactions that averages between $500-$2000, but he was the main client that we used with wave. Overall, he paid us $12,000 for all of his small businesses as he is an entrepreneur. They saw that he had made many payments within a span of 3 months, and froze our account altogether, saying that they could not release the funds until 6 months had passed, and even gave us the specific day the funds were to be released. We didn't know what to do, so we waited the entire 6 months. When we reached out to them, they told us to collect payment in another way, but they had already collected payment for us, and we can't double charge anyone. It makes no sense. [sensitive content hidden] (her boyfriend) was furious, and tried to call the company several times himself, but THERE IS NO ACTUAL PHONE LINE for them! So all that could be done were emails that were ignored. He had business up in Canada and somehow got ahold of someone, asking to refund his money so he could pay us directly, but again received no response. 6 months passed and we never received our money. My cousin would log on daily and we had our business account linked to it, so all was in order, but all it was was a copy of everything wells Fargo had. We tried for 2 years to get our money back, even after the company was dissolved, with no luck. They decided to close our account (we weren't using it for anything anyway) and gave us the reason that our company didn't have enough of a presence for them. After 3 years and the actual person that paid trying to contact them and no chargeback of any sort occuring, it's quite obvious that there is no fraudulent or suspicious activity whatsoever. My cousin spoke to a different person every day via live chat who never knew what was going on and would forget about our case. One day she finally got to the right person, who saw the mistake on their end, and we finally received our money over 3 years later.

Pros:

The only positive thing that I can say about them, is that after THREE years and having to lose the company that my cousins and I started together, we did finally get our money, or rather most of it.

Cons:

I will just tell you our story with it. My 2 cousins and I decided to go into business together before COVID happened. We all have degrees in different categories and wanted to join forces. One had a degree in computer engineering, one in graphic design, and I had a business degree although at the time I had a huge following on social media and was working as an influencer. We wanted to help small businesses get their names out, and started a business advertising for them. I used my presence on social media to advertise by word of mouth, while my cousins would design web sites, and create custom logos and business cards for our clients. We began with just friends to test, so we didn't have a set price for anyone. It was also a side gig so we let people set their prices. Thankfully wave was not the only company that we used. I will describe our experience in the next question.

Wave Accounting is the absolute best

Comments: Our experince with this program has been great and we would not use another program. Our administrative staff has been able to use the program with minimal training. We love the program and will continue to use it.

Pros:

Wave is a simply to use accounting program that allows us to create invoice, receive payemnts, view and print reports and keep up with money that is owed to us. We are able to use this program for all of our accounting and bookkeeping needs. It is so easy to use and the product support is superior to other accounting programs.

Cons:

There is nothing not to like about this program

Easy to Use Online Invoicing - No Monthly Fee

Pros:

No monthly fees just the fee to process the online transaction.

Cons:

No telephone number for customer support just a chatbot.