--- description: Get detailed information about In-Network Cloud Recording and how it can help you meet your business needs. Learn more about In-Network Cloud Recording price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: In-Network Cloud Recording Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [In-Network Cloud Recording](/software/177425/in-network-cloud-recording) # In-Network Cloud Recording Canonical: https://www.capterra.com.sg/software/177425/in-network-cloud-recording > Telecom Industry Only: Enghouse SmartRecord provides recording, quality management and analytics solutions to Telecom Service Providers > > Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses In-Network Cloud Recording? SmartRecord is designed principally for the Cloud PBX and contact center market. It is operated by Service Providers as a value-add service either within their network or via Enghouses Cloud system. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 1 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | | Based on overall reviews | | Value for Money | | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Enghouse Networks - **Location**: Markham, Canada - **Founded**: 1984 ## Commercial Context - **Starting Price**: CA$0.01 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: One license is required per subscriber, extension, or channel that is being - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Available Countries**: Canada ## Features - Event Triggered Actions - File Transfer - Recording ## Support Options - 24/7 (Live rep) ## Category - [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software) ## Alternatives 1. [Fathom](https://www.capterra.com.sg/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [Clari Copilot](https://www.capterra.com.sg/software/194117/wingman) — 4.7/5 (313 reviews) 3. [Gong.io](https://www.capterra.com.sg/software/157969/gong-io) — 4.8/5 (560 reviews) 4. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews) 5. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Easy to Use, Above Par Recording Software" — 5.0/5 > **Juan** | *7 June 2019* | Sports | Recommendation rating: 9.0/10 > > **Pros**: The In-network Cloud Recording software by Enghouse Networks is an advanced, easy-to-use and quality-driven software that enhances any mobile service provider. A reliable call recording software, its unmatched analytics solutions go hand in hand with trustworthy services like UC, Cloud PBX, SIP trunking and contact centers. The advantages are numerous when buying thee In-network Cloud Recording product. It ensures mobile providers can handle data cloud recordings from a reliably intelligent source. This call recording innovation works finest with its full span of useful functions: call sharing, file transfer, archiving, distributed call recording, event-triggered recording, instant retrieval, recording bookmarking, on-demand recording, scheduled recording, and screen activity. It also offers webinars, person sessions, training by documentation, and live online software. Its pros do not stop there, as In-network Cloud Recording, which has been around for over a decade and deploys secure data all across the world, can aid your recordings through the help of manual provisioning, automated billing, and guaranteed connections to various business and messaging portals and platforms, such as web API support. Moreover, its end-user features are plenty. These include: real-time alerting, live call monitoring, agent desktop recording, performance agent evaluation toolset, CRM integration, call detail reporting (including dashboard), and much more. > > **Cons**: The minor drawbacks to Enghouse Networks In-network Cloud Recording is it does not support Mac, iOs or Android platforms. In addition, a video call recording feature would have been a very useful addition to the package overall. > > Overall, the software’s features are above par, running fully-integrated and smooth-functioning in all its call recording functions. It is especially quick at instant retrieval, call sharing, archiving and file transfer. You can get training online live, in-person, documentation or webinars instantly. The software streamlines recording solutions using its superb features including an intuitive management system that guarantees value-added recording. This software is at the height of its usefulness and connectivity beneficial for many businesses. The Cloud solution is supported and deployed in both AWS S3 storage solutions and Amazon Web Services. With Enghouse Networks’ reliable call recording software, small to big operators are able to secure to send communication records with their clients spanning several industries from healthcare to finance. ## Links - [View on Capterra](https://www.capterra.com.sg/software/177425/in-network-cloud-recording) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data