--- description: Get detailed information about Document360 and how it can help you meet your business needs. Learn more about Document360 price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.com.sg/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.com.sg/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 290 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management - Customizable Branding - Customizable Templates - Dashboard - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) - [IT Documentation Tools](https://www.capterra.com.sg/directory/33755/it-documentation/software) - [API Platforms](https://www.capterra.com.sg/directory/31065/api-management/software) ## Alternatives 1. [Confluence](https://www.capterra.com.sg/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Guru](https://www.capterra.com.sg/software/145390/guru) — 4.8/5 (639 reviews) 3. [Connecteam](https://www.capterra.com.sg/software/153140/connecteam) — 4.6/5 (5058 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 July 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Cons**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Happy to be a Document360 client\!" — 5.0/5 > **Karen** | *26 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ease of everything\! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. > > **Cons**: So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. > > Very smooth, easy to utilize, clean look\! The onboarding process was very streamlined and. helped me to get familiar quickly. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *26 August 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **Cons**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *11 December 2025* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **Cons**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- ### "Great on all sides" — 5.0/5 > **Eva** | *26 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The product is great and meets all the need our team has for documentation authoring and management. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. The customer service has been great. > > **Cons**: The product content could be slightly better, but really the product is so much better than others (Zendesk) it is hard to complain > > The administration of the site and all of the settings is clear and easy to use. Somehow, the migration and implementation teams are even better - they communicate well, deliver on expectations, and are easy to work with. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.com.sg/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data