Who Uses This Software?

ADP Comprehensive Services helps clients across nearly every industry who are looking to manage their human capital management needs across HR, talent, payroll and benefits administration

Average Ratings

46 reviews
  • Overall 4 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • ADP Comprehensive Services
  • https://www.adp.com/what-we-offer/products/adp-comprehensive-services.aspx
  • Founded 1949

About ADP Comprehensive Services

Get the ADP Workforce Now platform plus specialists who partner with your HR, Payroll, Benefits, and Talent team to provide deep administrative relief, best practices, process efficiencies & support.

This service can be an asset to your company, whether or not you have an HR person or department.

ADP Comprehensive Services Features

Vendor has not completed this information.
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
Vendor has not completed this information.

ADP Comprehensive Services Most Helpful Reviews

ADP Comprehensive Services Review

Reviewed on 26/09/2018
Nicholas L.
HR Analyst
Venture Capital & Private Equity, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It has been helpful to provide metrics for senior management regarding HR analytics, self service for our employees for a bunch of personal information, allow for I-9 management through E-verify, great custom reporting to be able to pull for our teams within our organization, and allow for online performance management for our employee population.

Pros: There are plenty of great options such as faster customer service- being able to talk to a representative very quickly, super helpful with setup such as for open enrollment in setting up all the new plans and rates, setup with API's to vendors, help with total management, addition of HR analytics and dashboard for management and HR to make metrics that are very useful, help with custom reporting and very easy for employees being able to make changes such as their direct deposit, tax information , life events and benefit enrollment. It is also great to have the E-verify file feed built into ADP so we can send it directly to them.

Cons: The on boarding for ADP is not great and does not allow for a true on boarding system as we cannot electronically sign for any documents and cannot transfer all data from our ATS. Sometimes, we have experienced a longer wait time for customer service and it makes it difficult to talk with someone but have had a good overall experience. The total management is not a true capture for management of leave as we do not have any ADP time sheets so it makes it impossible to track based on time sheets since we use Unanet.

Vendor Response

by ADP Comprehensive Services on 09/01/2019

Hi Nicholas, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

The perfect addition to our HR team

Reviewed on 23/01/2019
Dana H.
HR Specialist
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are a growing business that used to do all payroll and HR management in house. As we began to grow, it became obvious that our old ways were not going to cut it in terms of volume of new hires and a forever lengthening payroll list. Adding ADP to our company has really streamlined how we handle every area of payroll and HR, that we are saving time and adding value to our outdated processes.

Pros: What I like most about ADP Comprehensive Services is the ease of use. After completing a few training classes for the service, I felt very competent in using the software, and very confident that I could continue to gain more knowledge as time went on. ADP does an excellent job of providing you witht he tools needed to get your company up and running fast with their software.

Cons: What I like the least about ADP Comprehensive Services is that certain modules work better with different browsers, and that can be very frustrating. Having to switch back and forth between chrome and IE to get the best experience from one situation to the next is not ideal.

Vendor Response

by ADP Comprehensive Services on 24/01/2019

Hi Dana, thank you for providing a review of ADP Comprehensive Services. We're so happy that your payroll and HR areas have been streamlined, saving time and adding value!

Great product for the right type of customer

Reviewed on 16/05/2019
Verified Reviewer
HRIS Analyst
Chemicals, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: There are a lot of modules that are bundled within the system that we find useful.

Cons: There are very limited options for customization.

Vendor Response

by ADP Comprehensive Services on 17/05/2019

Thank you so much for the review! We appreciate your business and will continue to deliver market-leading features and functionality to our clients. Have a great day!

The system is a good but there are quirks and not even your staff knows how to resolve at time

Reviewed on 18/07/2018
Donna S.
Human Resources Director
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: All files are now uploaded electronically, appraisals are done online and is now paperless. They have great features if only the implementation and training were better. They provide you with videos that are completely outdated.

Pros: Different features, good variety. It has tons of functions, if only the implementation team was adequate. I have worked on several implementations and the whole process is a mess.

Cons: The training is not very good. I used Administaff several years ago and their implementation & training rocked

Vendor Response

by ADP Comprehensive Services on 20/07/2018

Hi Donna, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP! I would love to connect with you more about our customer support. Please reach out to: [email protected]

Loyal ADP customer

Reviewed on 30/01/2019
Samuel R.
Director of Human Resources
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Over the years i have been assigned a number of Relationship Managers (RM) to work with our organization. Each RM has been a pleasure to work with. The RM's have helped with developing our employee satisfactions surveys.

Pros: The software has many features helpful for Human Resources. along with the software you get great technical support and excellent customer service.

Cons: So far, i can't think of any con's. However, i have recommended that ADP offer more hands-on live training li sessions. I enjoy classroom training that compliments my learning preference ad style.

Vendor Response

by ADP Comprehensive Services on 01/02/2019

Hi Samuel, thank you for providing a review of ADP Comprehensive Services. We're proud of our service and support!

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