ADP Comprehensive Services

ADP Comprehensive Services

by ADP Comprehensive Services

Who Uses ADP Comprehensive Services?

ADP Comprehensive Services helps clients across nearly every industry who are looking to manage their human capital management needs across HR, talent, payroll and benefits administration

What Is ADP Comprehensive Services?

Get the ADP Workforce Now platform plus specialists who partner with your HR, Payroll, Benefits, and Talent team to provide deep administrative relief, best practices, process efficiencies & support.

This service can be an asset to your company, whether or not you have an HR person or department.

ADP Comprehensive Services Details

ADP Comprehensive Services

https://www.adp.com/what-we-offer/products/adp-comprehensive-services.aspx

Founded 1949

ADP Comprehensive Services Pricing Overview

ADP Comprehensive Services does not have a free version but does offer a free trial. See additional pricing details for ADP Comprehensive Services below.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

ADP Comprehensive Services Features

HR Software
360 Degree Feedback
Applicant Tracking
Benefits Management
Compensation Management
Employee Database
Employee Profiles
Onboarding
Payroll Management
Performance Management
Recruitment Management
Self Service Portal
Time & Attendance Management
Time Off Management
401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Outsourcing
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment
Budgeting/Forecasting
Contractor Management
Employee Lifecycle Management
Employee Scheduling
Labor Forecasting
Performance Metrics
Recruitment Management
Skills Tracking
Time & Attendance Management
Variable Workforce

ADP Comprehensive Services Reviews

Showing 5 of 58 reviews

Overall
4.2/5
Ease of Use
4.1/5
Customer Service
4.1/5
Features
4.1/5
Value for Money
3.9/5
Alexandra S.
HR Payroll Manager
Construction, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/04/2019

"Reliable and User-Friendly"

Comments: Overall the product is amazing and Reliable! It has made managing Payroll and Hr a breeze.

Pros: Easy to use and reliable. Plus the customer service group is amazing!

Cons: Occasional system glitches but the service team is always quick to assist.

Vendor Response

by ADP Comprehensive Services on 08/04/2019

Hi Alexandra,
Thank you so much for taking the time to provide a review! We are happy you enjoy the service experience so much. That's what we pride ourselves on.
Have a great day!

  • Reviewer Source 
  • Reviewed on 04/04/2019
Verified Reviewer
HRIS Analyst
Chemicals, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 16/05/2019

"Great product for the right type of customer"

Pros: There are a lot of modules that are bundled within the system that we find useful.

Cons: There are very limited options for customization.

Vendor Response

by ADP Comprehensive Services on 17/05/2019

Thank you so much for the review! We appreciate your business and will continue to deliver market-leading features and functionality to our clients. Have a great day!

  • Reviewer Source 
  • Reviewed on 16/05/2019
Lucero R.
Referral Coordinator
Medical Practice, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/02/2020

"Review from employee "

Pros: Its really user friendly and easy to use.

Cons: I have not had a bad experience yet so nothing so far.

Vendor Response

by ADP Comprehensive Services on 13/02/2020

Hi Lucero, thank you SO much for taking the time to review the ADP Comprehensive Services solution. We hope you have a great day!

  • Reviewer Source 
  • Reviewed on 10/02/2020
Samantha N.
Sales Manager
Real Estate, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/12/2019

"Easy Clock In/Out Functionality for Employee Time Tracking"

Comments: ADP works just fine for our company the pros outweigh the cons by a lot. It's easy to use, visually friendly, and there has been no down time or glitching within the program within the last year that I can remember.

Pros: ADP is easy to access both via the computer webpage as well as the ADP app for your phone. Clocking in and out is very easy and user friendly. You can see your hours after each day and whether or not your supervisor has approved your time punches. You are able to view your paycheck each pay period and it shows you your exact paystub, which is easy to print and use for banking/loan purposes.

Cons: The biggest issue with ADP is that with the phone app you have to be within a certain range of your work location to clock in and out. Depending on how large ADP thinks your workplace is, it can be a real pain. Our place of employment is a large 356 unit trailer park and you have to be within a certain range of the office because it doesn't consider being within the park as being "on-site" for clocking in and out. Our maintenance guys complain about this, even though it hasn't directly affected me since I work in the office.

Vendor Response

by ADP Comprehensive Services on 18/12/2019

Hi Samantha,
Thank you so much for the review! We love hearing about the easy to use functionality. We appreciate your business! Have a great day!

  • Reviewer Source 
  • Reviewed on 09/12/2019
Verified Reviewer
Payroll Specialist
Hospital & Health Care, 5,001-10,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    3/5
  • Features & Functionality
    1/5
  • Customer Support
    2/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 11/05/2019

"ADP WFN is good but you'll regret adding comprehensive services..."

Comments: I refuse to work for any company that uses comprehensive services.

Pros: Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

Cons: I used ADP Comprehensive services tied in with ADP Workforce for approximately six
weeks . Week 2 I wanted to pull out my hair in frustration.
My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

Vendor Response

by ADP Comprehensive Services on 16/05/2019

We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.

  • Reviewer Source 
  • Reviewed on 11/05/2019