Nextiva

Try them out!

Pros:

Price, ease of use, access remotely with no issues.

Cons:

Website for administrating can be confusing to navigate at times.

Great Product

Comments: Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

Pros:

Interface is very customizable in the way that I need it

Cons:

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

Buyer Beware

Comments: 0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you.
7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.

Pros:

With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.

Cons:

Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.

UCaaS solution that gets the job done

Comments: Impressive UCaaS solution that can do the job, whether it's one location or 100.

Pros:

The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution

Cons:

The cost. I wish their cost wasn't as high as it was

Tolivers Products and Services

Comments: At this moment I am totally satisfied with their service. I have seen vast improvements since I got on their service

Pros:

I like that I can use on my computer and able to use all on my devices

Cons:

Nevtiva has covered all the bases, still not sure if they have figured out my called ID.