--- description: Get detailed information about Nextiva and how it can help you meet your business needs. Learn more about Nextiva price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.com.sg/software/175788/nextiva Page: 1 / 38\ Next: [Next page](https://www.capterra.com.sg/software/175788/nextiva?page=2) > Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. > > Verdict: Rated **4.6/5** by 919 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva? Businesses of any size who want to better connect with their customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 919 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Conferencing - Content Management - Customer Experience Management - Customizable Templates - Email Marketing - Employee Coaching Tools - Employee Recognition Software - Feedback Management - File Sharing - Goal Management - IVR - Live Results Sharing - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-User Collaboration - PBX - Post Scheduling - Proactive Chat - Quality Management - Real-Time Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Sentiment Analysis - Social Media Monitoring - Survey Builder - Survey/Poll Management - Transcripts/Chat History - Two Way Audio & Video - Virtual Extensions - Voice Mail - Workflow Automation ... and 28 more features ## Integrations (19 total) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Audio Conferencing Software](https://www.capterra.com.sg/directory/32919/audio-conferencing/software) - [Market Research Software](https://www.capterra.com.sg/directory/10041/market-research/software) - [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software) - [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software) ## Alternatives 1. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://www.capterra.com.sg/software/208208/800-com) — 4.7/5 (360 reviews) 3. [RingEX](https://www.capterra.com.sg/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) 4. [3CX](https://www.capterra.com.sg/software/158704/3cx) — 4.4/5 (467 reviews) 5. [Ooma Office](https://www.capterra.com.sg/software/174109/ooma-office) — 4.4/5 (248 reviews) ## Reviews ### "Nextivia - Good Phone Service At A Good Price" — 3.0/5 > **Kyle** | *22 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: IT was really easy to setup users and deprovision users > > **Cons**: Sometimes voip phones would have provisioning issues reaching the server > > Its been pretty good for the most part. There isnt much we dont like. ----- ### "Nextiva VOIP" — 4.0/5 > **Ann** | *6 May 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\! > > **Cons**: My least favorite features is having to upload a WAV file for the voicemail. > > The Nextiva portal has tons of great info and it is user friendly. ----- ### "UCaaS solution that gets the job done" — 4.0/5 > **Paul** | *6 January 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution > > **Cons**: The cost. I wish their cost wasn't as high as it was > > Impressive UCaaS solution that can do the job, whether it's one location or 100. ----- ### "Nextiva is great\!" — 5.0/5 > **Steven** | *28 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It is reliable,fast and very easy to use.It’s customer service is great. > > **Cons**: I haven’t found any downside towards Nextiva. ----- ### "Bad Customer Service" — 1.0/5 > **Bob** | *20 May 2026* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: The product. I contacted support and they changed some things and said wait 45 minutes and it should work. > > **Cons**: The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. > > I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support \& pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.com.sg/software/175788/nextiva?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/175788/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data