---
description: Get detailed information about Castel Contact Center and how it can help you meet your business needs. Learn more about Castel Contact Center price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Castel Contact Center Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Castel Contact Center](/software/175777/castel-call-center)

# Castel Contact Center

Canonical: https://www.capterra.com.sg/software/175777/castel-call-center

> Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Castel Contact Center?

Contact centers across all business verticals.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Castel Communications
- **Location**: Buffalo, US
- **Founded**: 1982

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Per hour speech analytics subscription. Negotiable based on volume.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- IVR
- Queue Management
- Reporting/Analytics

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Alternatives

1. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (315 reviews)
2. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [Readymode](https://www.capterra.com.sg/software/136728/readymode) — 4.6/5 (142 reviews)
4. [Dialpad](https://www.capterra.com.sg/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
5. [Aircall](https://www.capterra.com.sg/software/144486/aircall) — 4.2/5 (459 reviews)

## Reviews

### "Castle contact center" — 4.0/5

> **Omar** | *1 July 2022* | Accounting | Recommendation rating: 8.0/10
> 
> **Pros**: It's easy to use and learn clients and employee people
> 
> **Cons**: Take time to be good at it but it's not a problem

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### "My firm uses Castel's speech analytics capabilities to improve call center agent training." — 5.0/5

> **Jason** | *25 May 2018* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.
> 
> **Cons**: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.
> 
> Huge benefits in call center compliance and agent training.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/175777/castel-call-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/175777/Castel-Call-Center/> |
| en-AE | <https://www.capterra.ae/software/175777/castel-call-center> |
| en-AU | <https://www.capterra.com.au/software/175777/castel-call-center> |
| en-CA | <https://www.capterra.ca/software/175777/castel-call-center> |
| en-GB | <https://www.capterra.co.uk/software/175777/castel-call-center> |
| en-IE | <https://www.capterra.ie/software/175777/castel-call-center> |
| en-IL | <https://www.capterra.co.il/software/175777/castel-call-center> |
| en-IN | <https://www.capterra.in/software/175777/castel-call-center> |
| en-NZ | <https://www.capterra.co.nz/software/175777/castel-call-center> |
| en-SG | <https://www.capterra.com.sg/software/175777/castel-call-center> |
| en-ZA | <https://www.capterra.co.za/software/175777/castel-call-center> |
| fr | <https://www.capterra.fr/software/175777/castel-call-center> |
| fr-BE | <https://fr.capterra.be/software/175777/castel-call-center> |
| fr-CA | <https://fr.capterra.ca/software/175777/castel-call-center> |
| fr-LU | <https://www.capterra.lu/software/175777/castel-call-center> |

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