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What Is Facilio?

Facilio’s building maintenance software enables property owners/operators to manage operations across their portfolios with a single platform. Facilio’s building maintenance management software brings the latest enterprise technology - workflow automation, IoT integration, & powerful analytics to the building maintenance industry. On average, Facilio’s users reduce operational costs by 40% & decrease asset downtime by 30% due to its low-code configuration & easy interoperability capabilities.

Who Uses Facilio?

Commercial Real Estate, Educational Institutions, Healthcare & Hospitals, Retail, Hospitality, Shopping Malls, Manufacturing

Facilio Software - Asset Maintenance & Management
Facilio Software - Facility Management Dashboard
Facilio Software - CMMS for Every Device
Facilio Software - Procurement Management
Facilio Software - Occupant Portal

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Reviews of Facilio

Average score

Overall
4.0
Ease of Use
4.0
Customer Service
4.3
Features
3.8
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
21%
4
58%
3
17%
2
4%
Anirudh
CMO in India
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Might be the first predictive FM Software out there

5.0 5 years ago

Comments: Overall, we've had a really smooth experience. The notifications and email flow has dropped considerably which has eased a lot of my colleagues and my time.

Pros:

You can create workflows that helps you detect equipment problems before they happen. That's helped us have huge energy savings.

Cons:

So far we haven't had any issues with their tech stack.

Azelea
Project Manager in UK
Real Estate, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great team and product to work with!

4.0 2 years ago

Comments: The Facilio team have been a pleasure to work with. The project has presented lots of tricky situations, many partners to collaborate with and our many requests for features that Facilio don't currently support. The team have been graceful but firm in the way they've managed everything. And mostly the level of patience the project team have shown us whilst working together has been amazing.

Pros:

Dashboard that can centrally present the live data of the building systems. It's been a game changer to have all disparate systems in one place. Historical data is stored and easily accessible on the platform. Once the user knows the terminology it's relatively easy to filter the information needed. The ability to segment the data and build widgets for different user groups. Optimisation of certain systems have been great to see, although yet to be rolled out as we keen having issues. Open platform that connects easily to other open API systems.

Cons:

There is no sandbox feature to allow for the build and testing to be separate to the live platform. This has caused many issues and an untidy platform for end users. It also means that it is more difficult to launch features in phases as any changes could affect the live platform.Better reporting feature outside of the widgets and dashboards is lacking. The BMS functionality of the platform is more rebust than other. The set up and language of the platform is more geared towards FM/TSMs rather than other disciplines of management. Fault reporting feature it set up with the use of the in-built CAFM system in mind, as we don't currently utilise this feature the reporting is not as robust. Security of the set up could be more robust both in terms of user log in to how it connects to backend networks etc.

supreet
HEAD OF FM in United Arab Emirates
Hospital & Health Care, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Facilio CAFM Solution

3.0 2 years ago

Comments: Value for money, easy to use

Pros:

User friendly interface, graphical display of process and can be customized by the user very easily.

Cons:

Appointment scheduling feature is not available

Sumith
Operations Manager in United Arab Emirates
Facilities Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

A Pleasant Surprise

4.0 3 years ago

Comments: I would say it was a blessing to migrate to Facilio just before this COVID19 pandemic began in 2020. It really helped us get granular approach to our daily operations - seamlessly, even while majority of our workforce had to work-from-home. It was a complete overhaul from the way in which valuable operational data is collected, analyzed and fine-tuned, in real-time.

Pros:

1) Flexibility to quickly adapt to the existing operational methods without any hassle 2) Amazing support since implementation (apparently, they take customer service very very seriously!) 3) Will not drill a hole in your pocket - even in comparison with other established platforms that has got relatively lesser features and functionalities. 4) Already future-proof and consistently putting fruitful efforts to maintain that edge

Cons:

1) Could be a bit more refined (partially because of the unlimited customization options offered I presume)

Chris
Head of Facilities in Australia
Real Estate, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Molonglo - Facilio Partnership

4.0 2 years ago

Comments: It is too early to tell - but I have high hopes. We would like to continue to see new modules and are happy to help expand Facilio in Australia.

Pros:

The overall customisability was the main feature of the product. It has the power to provide strong analytics and we need to capitalise on these.

Cons:

The time that it took to implement. We were in a position where we significantly underestimated the required time. This is my only reservation when I recommend the platform.