QuickBooks Payroll

Who Uses QuickBooks Payroll?

QuickBooks Payroll is the #1 payroll provider for small businesses - we help 1.4 million of them do payroll and file taxes. With also offer access to health benefits, workers compensation, and more.

What Is QuickBooks Payroll?

QuickBooks Payroll is the #1 payroll provider for small businesses. We help 1.4 million of them do payroll and file taxes, and we offer a No-Penalty Guarantee: well file your tax forms and payments, resolve filing errors, and pay any penalty fees for which we are responsible, as well as represent you and resolve any payroll tax issues with the IRS. Additionally, we provide US-based, live-support experts to assist you in getting your payroll set up correctly on the first try.

QuickBooks Payroll Details

Intuit

https://www.intuit.com

Founded 1983

QuickBooks Payroll video
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QuickBooks Payroll pricing overview

QuickBooks Payroll does not have a free version but does offer a free trial. QuickBooks Payroll paid version starts at US$35.00/month.


Starting Price

US$35.00/month

Pricing Details

Payroll only: Self Service Payroll: $17.50/month for the first three months ($35/month thereafter) + $4/employee/month. Full Service Payroll: $40/month for the first three months ($80/month thereafter) + $4/employee/month. Payroll with QuickBooks Simple Start: Self Service Payroll: $27/month for the first three months ($55/month thereafter) + $4/employee/month. Full Service Payroll: $50/month for the first three months ($100/month thereafter) + $4/employee/month.

Free Version

No

Free Trial

Yes

QuickBooks Payroll deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Documentation

QuickBooks Payroll Features

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • HR Management
  • Job Application Management
  • Learning & Development
  • Leave Tracking
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of HR Software

  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Check Printing
  • Compensation Management
  • Compliance Management
  • Customizable Reports
  • Data Import/Export
  • Direct Deposit
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • Leave Tracking
  • Multi-Country
  • Multi-State
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Sick Leave Tracking
  • Tax Compliance
  • Third Party Integrations
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management

View full list of Payroll Software

QuickBooks Payroll Alternatives

More QuickBooks Payroll alternatives

QuickBooks Payroll Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.5
Customer Service 4.4
Features 4.5
Value for Money 4.4

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Joanne R.
manager
Consumer Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/04/2021

"A useful tool for money"

Comments: very god

Pros: This is a good product easy to use for advantage person

Cons: Maybe more online instructions would be good

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/04/2021
Paul B.
Accountant
Financial Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/03/2020

"Quickbooks Online Payroll"

Comments: The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative.

Pros: Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.

Cons: The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.

  • Reviewer Source 
  • Reviewed on 26/03/2020
Gethsun M.
Supply Chain & Logistics Management Associate
Oil & Energy, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/03/2021

"QuickBooks Review"

Comments: Quickbooks will make a great choice for a small-medium size business as an introductory software for managing purchases, accounting, and financials.

Pros: Customizable reports
Pricing controls feature
Real-time financial tools and advanced tools to manage employees & payments.

Cons: Absence of vital reports outside accounting & finance. Lack of industry & business-specific features like tracking/e-commerce and tracking

  • Reviewer Source 
  • Reviewed on 14/03/2021
Kimberly P.
Owner
Accounting, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    1 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 29/12/2020

"Quickbooks Payroll don't be fooled"

Comments: If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

Pros: The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

Cons: The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.

  • Reviewer Source 
  • Reviewed on 29/12/2020
Luke G.
Managing Member
Accounting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 12/01/2021

"An Industry-Leader & Solid Product"

Comments: Overall, the experience has been positive but I am unsure about the current trends and future

Pros: Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product.

Cons: The overall cost to use the product, largely due to always-increasing subscription prices, is the primary downside to using QuickBooks Payroll, or any Intuit/QuickBooks product.

  • Reviewer Source 
  • Reviewed on 12/01/2021