---
description: Get detailed information about OpenText Service Management and how it can help you meet your business needs. Learn more about OpenText Service Management price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation)

# OpenText Service Management

Canonical: https://www.capterra.com.sg/software/174865/service-management-automation

> SMAX from OpenText delivers IT service management, IT asset management, and enterprise service management in one solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses OpenText Service Management?

IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- Analytics
- Automated Routing
- Change Management
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (763 reviews)
2. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [ManageEngine ServiceDesk Plus](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews)
4. [SysAid](https://www.capterra.com.sg/software/107225/sysaid) — 4.5/5 (511 reviews)
5. [InvGate Service Management](https://www.capterra.com.sg/software/133392/service-desk) — 4.6/5 (108 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/> |
| en-AE | <https://www.capterra.ae/software/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/software/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/software/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/software/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/software/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/software/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/software/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/software/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/software/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/software/174865/service-management-automation> |

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