Who Uses This Software?

Businesses with active community programs. HR teams who want to train and develop employee skills through volunteering. CSR teams who want to automate the employee engagement and impact reporting.

Average Ratings

4 reviews
  • Overall 4 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 3.5 / 5
  • Value for Money 3.5 / 5

Product Details

  • Starting Price $12/month
  • Pricing Details Tiered pricing based on the company size (employees). Feature based.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
  • Support Business Hours

Vendor Details

  • KindLink
  • https://www.kindlink.com
  • Founded 2015

About KindLink

The online platform for impact reporting, fundraising and employee/customer engagement through corporate social responsibility (CSR).

KindLink is also a free online charity software, bringing together CRM databases for donor and donation management, online donations and Gift Aid claims, volunteering and project management, all in one, easy-to-use platform.

KindLink Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • CRM
  • Campaign Management
  • Contribution Tracking
  • Donor Discovery
  • Donor Management
  • Event Management
  • Gift Matching Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Pledge Management
  • Recurring Giving
  • Volunteer Management
  • Blogs
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • Newsletter Management
  • Photo Gallery
  • Social Sharing
  • Survey Management
  • Telephony
  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

KindLink Most Helpful Reviews

Generally quite good, but there have been a few problems.

Reviewed on 19/03/2018
Rita L.
Used the Software for: 6-12 months
Reviewer Source 
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to use and set up. The transaction fees are relatively low and there is no monthly cost.

Cons: There aren't any notifications to tell you when your receive donations or when the donation 'expires'. If you were notified you could chase it up to ensure the donation is received. I've asked for customer support and not received any help. There is no way to amend the layout of the donation section. Monthly donations should be the default.

Vendor Response

by KindLink on 04/07/2018

Thanks for the message, Rita. We always try to reply to our users timely and we did apologise for missing your initial email - which we've since addressed.
We are sorry to see that you think a free service can be poor value for money and that it should cover all functionalities you expect from a software that would otherwise cost thousands of pounds to small charities. We periodically review and make changes to the system to meet our users' feedback, and we'll definitely act on your recommendations when more of the 550+ charities using our system ask for them too.
If you do have additional questions, please do get in touch at [email protected] and we'll reply timely.

A really tidy way to display and celebrate all our CSR activities in one place

Reviewed on 22/02/2018
Sarah B.
CSR Officer
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The UI is really nice and gives us space to personalise our page with the company branding, so it's enjoyable to trumpet our activities rather than embarrassing. The platform also has lots of different options to add e.g. in-kind donations, so we're able to track many different activities under the same umbrella, which in turn makes it easier for us to analyse our own behaviour. Customer service has been exemplary - since it's such a young product, we've had really good responses to feedback and several new features have been added recently in response to that feedback which we find useful.

Cons: KindLink is very focussed on the financial value of activities, which is fine for fundraisers but less helpful for in-kind donations or pro bono work - much of which we have no way of quantifying. We've had to use a slightly hacky method to add details about those sorts of activities, i.e. setting "cost per unit" to be zero, and even then the platform displays that data in an awkward way. Also, like any social network, you need to really work to make traffic happen. We've had some difficulties encouraging interest among our normal networks; I suspect it'll be a little while before enough charities are using the platform to really get dialogue going.

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