Who Uses Naverisk RMM & PSA?

IT Departments and Managed Service Providers (MSPs), Globally. Looking for an affordable but powerful RMM & PSA solution with great service.

What Is Naverisk RMM & PSA?

Naverisk is a robust All-in-One IT services platform for managed service providers (MSPs) and IT service teams. Naverisk combines remote monitoring and management (RMM), professional services automation (PSA), and service desk into a single powerful platform. Our excellent global 24x7 support also means you can get help when you need it.

Naverisk RMM & PSA Details

Naverisk

http://www.naverisk.com

Founded 2007

Naverisk RMM & PSA Pricing Overview

Naverisk RMM & PSA does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Training

Live Online

Documentation

Support

24/7 (Live Rep)

Naverisk RMM & PSA Features

  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

View full list of IT Service Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

View full list of Issue Tracking Software

  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Scheduling

View full list of MSP Software

  • Bandwidth Monitoring
  • Baseline Manager
  • Dashboard
  • IP Address Monitoring
  • Internet Usage Monitoring
  • Network Diagnosis
  • Network Resource Management
  • SLA Monitoring
  • Server Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting

View full list of Network Monitoring Tools

  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
  • Dashboard
  • Network Wide Management
  • Patch Prioritisation
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning

View full list of Patch Management Software

  • Billing & Invoicing
  • CRM
  • Client Portal
  • Collaboration Tools
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

View full list of Professional Services Automation Software

  • Deployment Management
  • For MSPs
  • IT Asset Management
  • Mobile Access
  • Network Monitoring
  • Patch Management
  • Real-time Alerts
  • Remediation Management

View full list of Remote Monitoring and Management Software

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

View full list of Remote Support Software

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View full list of Remote Work Software

  • CPU Monitoring
  • Credential Management
  • Email Monitoring
  • Event Logs
  • Patch Management
  • Scheduling
  • Server Monitoring
  • Virtual Machine Monitoring

View full list of Server Management Software

Naverisk RMM & PSA Alternatives

More Naverisk RMM & PSA alternatives

Naverisk RMM & PSA Reviews

Showing 5 of 26 reviews

Overall
4.7/5
Ease of Use
4.5/5
Customer Service
4.8/5
Features
4.3/5
Value for Money
4.7/5
Doug H.
Managing Director
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/05/2020

"Well, that was easy"

Pros: Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Cons: Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/05/2020
Evgeny S.
IT Consultant
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/01/2018

"Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease."

Comments: Naverisk gives us more control, flexibility and functionality for the adequate price.

Pros: Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Cons: Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

  • Reviewer Source 
  • Reviewed on 16/01/2018
Andy H.
Founder
Medical Practice, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 06/02/2019

"Limited product, horrible customer service"

Comments: In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Pros: Easy to use and simple. Quick deployment. Responsive UI.

Cons: Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

  • Reviewer Source 
  • Reviewed on 06/02/2019
Jon B.
President
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 08/01/2018

"Easy to implement and get started, a good group of tools, and documentation included. Good AiO."

Comments: I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Pros: simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Cons: all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

  • Reviewer Source 
  • Reviewed on 08/01/2018
Scott S.
Vice President
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/01/2018

"Naverisk RMM has transformed our Business"

Comments: Increased Revenue
Decreased time to resolve issues

Pros: The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Cons: The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

  • Reviewer Source 
  • Reviewed on 04/01/2018