--- description: Get detailed information about Zendesk WFM and how it can help you meet your business needs. Learn more about Zendesk WFM price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk WFM Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [Zendesk WFM](/software/170953/tymeshift) # Zendesk WFM Canonical: https://www.capterra.com.sg/software/170953/tymeshift Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/170953/tymeshift?page=2) > The fastest and easiest way to manage agents in Zendesk, delivering AI-powered demand forecasting, automatic scheduling, and analytics. > > Verdict: Rated **4.8/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk WFM? For organizations managing teams in Zendesk. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 19 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Brazil, Canada, Denmark, Finland, France, Germany, Iceland, India, Ireland, Israel, Malta, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa and 3 more ## Features - Attendance Management - Attendance Tracking - Automated Scheduling - Budgeting/Forecasting - Employee Management - Reporting/Analytics - Shift Swapping - Third-Party Integrations - Time Off Management - Timesheet Management ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) ## Category - [Workforce Management Software](https://www.capterra.com.sg/directory/30210/workforce-management/software) ## Related Categories - [Workforce Management Software](https://www.capterra.com.sg/directory/30210/workforce-management/software) - [Employee Scheduling Software](https://www.capterra.com.sg/directory/30756/employee-scheduling/software) ## Alternatives 1. 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This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done. > > Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\! ----- ### "Brand new tool worth giving a shot for project management" — 4.0/5 > **Elgiz** | *20 June 2026* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Its really cool to see the new features and AI improvements in the app and it is pretty sure easily integrateble with rest of the infrastructure. > > **Cons**: I havent had much complaints so far other than some things not working randomly a couple of times but overall a good experience. ----- ### "Helpful for onboarding as a remote employee" — 4.0/5 > **Verified Reviewer** | *23 December 2024* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: It makes it helpful to communicate with my HR staff and IT staff. > > **Cons**: It wasn't always super intuitive but it was helpful overall. > > Its made things easier for onboarding in my remote job. ----- ### "Reliable Workforce Management with Strong Scheduling Features" — 5.0/5 > **ALISSA** | *7 April 2026* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: Its intuitive scheduling tools and seamless integration with Zendesk Support. The platform makes it easy to forecast staffing needs, manage shifts, and track employee performance in real time. I especially like the employee tracking and scheduling features, which help keep operations organized and efficient. The interface is user-friendly, and once set up, it streamlines workforce planning significantly > > **Cons**: One downside is that customer support can sometimes be slow to respond or not as detailed as needed for more complex issues. There are also occasional bugs or glitches, especially when updating schedules or syncing data. Additionally, the pricing can feel a bit high for smaller teams, and some advanced features have a learning curve. > > Overall, my experience has been positive. It provides strong workforce management capabilities, especially in scheduling, forecasting, and employee tracking. While there are minor issues with support responsiveness and occasional bugs, the platform delivers solid value and helps improve operational efficiency. It’s a great tool for teams already using Zendesk, as the integration adds even more convenience. ----- ### "Reliable and Flexible for Remote Work" — 5.0/5 > **Haley** | *26 March 2026* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: While Zendesk is a strong all in one platform, it works best for remote work environments. It allows teams to manage tickets, chats, emails and customer interactions all in one place. > > **Cons**: I feel as though when first learning Zendesk, the software can feel overwhelming and complex without the in person support. > > Overall, Zendesk has provided a reliable and flexible work experience for remote work. It offers all the tools needed to manage customer service efficiently from home. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/170953/tymeshift?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/170953/tymeshift) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data