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What Is IT Glue?

IT Glue is the gold standard for MSP documentation. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Each piece of documentation can be linked to the others, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple applications. IT Glue is backed by enterprise-grade security and SOC 2, Type II compliance.

Who Uses IT Glue?

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

IT Glue Software - Track any asset
IT Glue Software - Full transparency
IT Glue Software - Completion dashboard
IT Glue Software - Password Vault
IT Glue Software - Workflows

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Reviews of IT Glue

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
29%
3
3%
1
0%
Malith
Malith
Senior Systems Consultant in Sri Lanka
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Why you should also try ITGlue and start loving your JOB.

5.0 6 months ago

Comments: My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.

Pros:

As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue. I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage. I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback. Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind.

Cons:

I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea.

Iana Crystyn
Product Expert and Knowledge Base Specialist in Philippines
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

ITGlue: Multifunctional and Very Easy to Use

4.0 12 months ago

Pros:

ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.

Cons:

The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.

Murray
Service Ops Manager in New Zealand
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

CL IT Glue Review

3.0 12 months ago

Pros:

The main structure and functionality is reasonably good.

Cons:

The search function is very poor. Results can be varied, and it frustrates my team regularly. The lack of ability to imbed/import certain formats into the documents/articles is annoying at times.

Alejandro
Sys admin in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

IT Glue makes life easier

5.0 3 months ago

Pros:

Makes sharing information among co-workers and customers really nice.

Cons:

The mobile app is very weak and needs a lot of work.

Alex
Cloud Solutions Manager in US
Computer & Network Security, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Never looked back after switching to IT Glue

5.0 9 months ago

Comments: IT Glue has been a tremendous add to our stack.

Pros:

- Integration with our RMM and PSA works seamlessly - Flexible assets that are ready for import have a great amount of coverage. - Reputation offers a way to motivate employees to engage with documentation

Cons:

- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients.

Jeremy
Network Engineer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great management tool for multiple clients

5.0 5 months ago

Comments: Great product. Love the tools that enable easy input of UNs and PWs in RMM

Pros:

Ease of access to all passwords and data relating to any client

Cons:

Navigation can be a bit lengthy. Clicking through multiple layers and going back to get into another organization. It can also be easy to accidentally wipe out a password.

Victor
Systems Administrator in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Centralized Documentation Solution

5.0 last year

Comments: My overall experience with itglue is that it is the best Documentation tool in the market.

Pros:

ITGlue has been our tool for years. I like that There are very little limitation and documentation is easier than ever.

Cons:

The 2 things that I do not like are the mobile app and that there is no desktop solution for uploading files etc.

Markus
Director of Technology and Partnerships in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

IT Glue is a MUST for Kaseya 365!

5.0 5 months ago

Comments: So far, so good! Pretty new to it, but excited!

Pros:

We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365.

Cons:

The integration with AutoTask doesn't include contacts.

Malith
Senior Systems Concultant in Sri Lanka
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Why should you pick IT Glue over anything else? Is it worth it?

5.0 last year

Comments: Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

Pros:

I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.

Cons:

I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.

Ivy
Network Engineer in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful without having to retool how you work

5.0 2 years ago

Comments: Overall very happy with ITGlue after years of using other solutions and fighting them it is nice to have something that works well without having to beat it up.

Pros:

Being able to document on-the-fly with as much or as little detail as available in the moment is the best aspect. Other solutions will yell if you dont give them enough detail on an object when you create it. ITGlue gives you the freedom to document as much or as little as you want, and the ability to organize in a way that makes sense without just leaving you in an unstructured environment.

Cons:

Mobile app definitely needs improvement. It's better to just log into the web interface on your phone than it is to use the mobile app.

Donnie
Business Development in US
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great product!

5.0 5 months ago

Comments: My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration.

Pros:

What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams.

Cons:

If I had to put down a con I guess it would be there is a slight learning curve on the administration side.

Jennifer
Controller in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Secure and reliable

5.0 6 months ago

Comments: We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure.

Pros:

IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places.

Cons:

The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software.

Paul
IT Support Lead in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for all of your documentation needs

5.0 6 months ago

Comments: Overall it's a very easy tool to use once you get the hang of it. It integrates well with just about anything.

Pros:

The automation and information it provides all in one place.

Cons:

Some of the integrations can be a little complex to set up.

Dieter
IT Director of Infrastructure and Automation in US
Veterinary, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Product

5.0 5 months ago

Comments: So far it has been excellent, easy to use and navigate. Integrations were easy to execute and get sync'd up

Pros:

Easy to use and navigate and integrate 3rd part applications like Datto RMM.

Cons:

When syncing the devices from Datto RMM, I had to essentially confirm all the devices page by page. I would have like to had an "approve all" button

Jesse
Jesse
Service Desk Manager in Finland
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The best documentation tool available

5.0 last year

Pros:

Ease of use and ability to share information inside our team

Cons:

sometimes browser based usage might be bit laggy

Jason
IT Specialist in US
Paper & Forest Products, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

IT Glue - The best product for your team, no matter the department

5.0 2 years ago

Comments: IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful.

Pros:

Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product.

Cons:

Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time.

Resha
Tech Support Rep in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

IT Glue Rocks!

5.0 5 months ago

Comments: To properly comprehend and make use of all the functions, there can be a steep learning curve that takes a lot of time and effort.

Pros:

I just started working with IT Glue and it makes collaboration streamlined with my more experienced colleagues. It keeps clients' information organized and easily accessible.

Cons:

The learning curve can be steep, requiring significant time and effort to fully understand and utilize all features.

Anna Marie
Knowledge Base Specialist in Philippines
Computer & Network Security, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

ITGlue Innovations

5.0 12 months ago

Pros:

I love all the features, they are all good and unique, and everyday use

Cons:

nothing much, because it is useful for me and in out company.

Todd
President in US
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ITGlue set our business up to truly Scale

5.0 last year

Comments: Overall, documentation is the foundation for any MSP and ITGlue is the best way to build that documentation in a way that helps an MSP scale.

Pros:

ITGlue was the first platform we used to centralize our knowledge and build data and documentation in a way that could scale with a growing company.

Cons:

Searching in ITGlue requires training and is unintuitive. User permission management has evolved but is still silly.

Alex
Systems Engineer in UK
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Safe storage for all your important passwords

5.0 last year

Pros:

Having a safe offsite location that we can all access at different levels of access for all our critical passwords, contact data, disaster recovery planning and more is such a fundamental key part of any IT infrastructure. IT Glue provides exactly that, and does it very well.

Cons:

It is not the cheapest solution but its the best for a reason and you'll be glad you used it if the unthinkable happens and you find yourself in disaster recovery scenario

Lauren
Office Manager in US
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Password Management Program

5.0 12 months ago

Comments: We enjoyed using ITGlue and it fit our structure until it was purchased by another company. Customer service declined from there and billing got complicated and mixed up. Overall a good product.

Pros:

It was easy to add passwords, and use them without needing to be on the webpage with the widget.

Cons:

The interface wasn't the easiest to use. Sometimes I needed to click through a few pages to get to my passwords. Easy to get lost if you are just a user.

Mitchell
IT Lead in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great automation for IT documentation

4.0 last year

Pros:

It automates our IT documentation so it is always up to date without work on my part.

Cons:

It doesn't integrate with every software or application that we use. More integrations could really improve IT Glue.

Chris
Help desk manager in Canada
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One tool fits all

5.0 2 years ago

Comments: It has been very pleasant to use. We don't document enough yet, but it's not because of ITGlue, it's something we need to work on.

Pros:

It's simple to use and it helps keep all of our passwords in one easy to access location for all the techs

Cons:

When the ITGlue servers go down, we are without access to our crucial client passwords.

Jessalyn
Technical Support Manager in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great and Reliable Documentation Platform

5.0 last year

Pros:

Easy to use and secured credential and data documentation portal.

Cons:

NO Cons for the IT Glue and support ate great

Aaron
IT Technician in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Useful tool needing minor fixes

4.0 2 years ago

Comments: IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product lineup. When a user forgets a password, when we need an admin password, or looking up procedures for specific problems, IT Glue is the first place we look.

Pros:

The most valuable part of ITGlue is its intended function. It stores passwords, documents, and other mission-critical information. Their competitors' products are similar. However, some of them have been suffering from security compromises.

Cons:

There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different searches (specifically from password quicksearch to organization quick search).- Searching in the documents only searches the documents in the current folder instead of the content in all the folders. Because of this, my company does not use the folder feature.- Password quick search results menu needs improved user feedback. When clicking the copy field button, there is no pop-up like when using the usual console. It leaves the user unsure whether the button worked.- The copy button takes a while to apply the copied field to the clipboard. I have experienced the copy failed message much more than I would like using this product.