Opsgenie

Opsgenie

by Atlassian

Who Uses Opsgenie?

SMB and Mid & Large Enterprise

What Is Opsgenie?

Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.

Opsgenie Details

Atlassian

https://www.opsgenie.com

Founded 2013

Opsgenie Pricing Overview

Opsgenie starts at US$15.00/month. Opsgenie does not have a free version but does offer a free trial. See additional pricing details for Opsgenie below.

Starting Price

US$15.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Opsgenie Features

Application Performance Management Tools
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace individual transactions

Vendor has not completed this information.

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication

Vendor has not completed this information.

Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Remote Access/Control

Vendor has not completed this information.

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Vendor has not completed this information.

Alerts/Notifications
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Opsgenie Reviews

Showing 5 of 116 reviews

Overall
4.7/5
Ease of Use
4.4/5
Customer Service
4.7/5
Features
4.6/5
Value for Money
4.4/5

A most have

Reviewed on 31/07/2018
Fernando S.
Director of Infrastructure
Internet, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Finally a tool that lets you easily organise your on-call team

Reviewed on 24/04/2019
Verified Reviewer
Head of ICT
Music, 201-500 Employees
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: So far so good, I've tested the call and sms alerts and they've worked as expected. I'm excited to see how this benefits the team in the long run.

Pros: For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed. While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything. The free tier seems extremely generous considering everything it offers

Cons: It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

OpsGenie is a no-brainer

Reviewed on 03/08/2018
Phil A.
Senior DevOps Engineer
Publishing, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Pros: The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Cons: I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Informational

Reviewed on 31/07/2018
Verified Reviewer
Senior Network Engineer *Remote*
Consumer Electronics, 501-1,000 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
3/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great product .great value

Pros: Easy usage. Good interface. Lot of info I'm one screen

Cons: Renewal process is nor simple. You need to improve the process.

Incident response and monitoring

Reviewed on 31/07/2018
Juan carlos C.
VP of Engineering
Internet, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.

Pros: OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

Cons: The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.