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What Is WorkPal?

WorkPal is a cloud based, end to end field service management software. From processing quotes, assigning jobs and managing your field operatives in real-time, through to invoicing. With many features that can be customized for various business needs, we ensure the software suits your business and workflows. WorkPal will streamline your business processes, remove paperwork from the office, ensure compliance, and save costs.

Who Uses WorkPal?

WorkPal is an end to end job management system, that suits any business with field based operatives. Companies currently working with antiquated or paper based systems will benefit from WorkPal.

WorkPal Software - Desktop Homescreen - Customise to suit your operations
WorkPal Software - Mobile App Homescreen - Seen by field engineers on-site
WorkPal Software - Track field engineers as they move between jobs. Assign jobs to the closest engineer for optimal repsonse time.
WorkPal Software - Asset Management to service equipment easily on-site
WorkPal Software - Add Client Portals to allow customer to view job progress

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Reviews of WorkPal

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
72%
4
27%
3
2%
Jordan
Jordan
Operations Manager in UK
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Paperless, Quick and Efficient

5.0 2 years ago

Pros:

A few years down the line we will have our full service and works history documented and stored to refer to without having a large amount of physical paper stored in our office taking up space and being hard to navigate. New staff will need less instruction on finding these and reports arrive instantly.

Cons:

Could possibly be more easily customisable in what you provide to the customer.

Melanie
Managing Director in UK
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

System use

5.0 8 months ago

Comments: 10/10 star service happy with everything

Pros:

Staff were friendly and helpful and in depth with training

Cons:

not an option as yet for adding material invoices

Mark
Managing Director in UK
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

System Hygienics Limited

3.0 4 years ago

Comments: Really sped up our service to our customer and manages our engineers

Pros:

The asset system which we use extensively

Cons:

How inflexible it is. It is really difficult to get developers to modify the system how we would really like to use it

Marta
Admin Manager in UK
Machinery, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Just starting our journey

5.0 2 years ago

Comments: So far from administrative point of view it's great and easy to use.

Pros:

The most important function for us when looking for new software was the ability to use mobile for engineers to complete paperwork and having the option of keeping costs of jobs in one place to allow producing reports.

Cons:

I haven't got 1 think I dislike about it yet.

WorkPal Response

11 months ago

Hi Marta, Thank you for the great review and choosing WorkPal.

Brandon
Director in UK
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

National Electrical Contractor - Workpal

5.0 10 months ago

Pros:

The entire experience from the outset with [sensitive content hidden] and the team at Workpal has been great. Detailed demo’s and explanation. The implementation with [sensitive content hidden] was just as good and they worked closely with us to tailor the system to our needs as much as it allowed. This was a massive change for us and trying to get a team of 20+ engineers moved across to the new app was a challenge and presented its issues, but again, the Workpal team were on hand every step of the way. The level of control and functions available within the app is really useful, and the way you can set it up to send the office team and clients real time updates is invaluable to us. Really impressive system.

Cons:

The impact of implementing Workpal has been great for our business, so it’s honestly difficult to find one.

WorkPal Response

10 months ago

Thank you Brandon for taking time to review WorkPal. We are delighted to be part of your journey.

Olivia
Maintenance and Repairs Coordinator in UK
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Workpal Review

5.0 11 months ago

Comments: Enjoyed it from day dot! Would recommend!

Pros:

Its easy once you know your way around. Quick and simple when organising our engineers weeks.

Cons:

Sometimes WorkPal Mobile Phone access isn't as good as what the desktop can be. Our engineers struggle with it sometimes due to jobs not loading.

WorkPal Response

11 months ago

Hi Olivia, Thank you for taking time to leave your kind review of WorkPal. Please feel free to contact our support team at any stage if you need help or want to check your teams experience on the mobile app. We will happily review what is happening and keep in touch with you to find a solution.

Amy
Administration Officer in UK
Facilities Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent and Easy to use.

5.0 4 months ago

Pros:

The software is incredibly easy to use, importing data can be done in bulk therefore it speeds up the process. If you have an issue your consultant gets back to you straight away and always ready to help and advise.

Cons:

Some of the terminology is something we have never used as a company so getting our heads around that to start with.

Roisin
Helpdesk Manager in UK
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

.....the only Pal you need.

5.0 2 years ago

Comments: I'd be lost without it, it has stopped the constant over load of paperwork coming into the office which in turns promotes a greener environment. there are limitations with Workpal but where there has ever been an issue, the support team are quick to sort it out and offer a work around. It makes my life so much easier.

Pros:

Easy instant access to engineers workloads

Cons:

That you can't allocate the same licence to a specific person who use both mobile and desktop.

George
Operations Manager in UK
Facilities Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Workpal has improved our communications and effectiveness

5.0 11 months ago

Pros:

The effectiveness of job tracking & scheduling, quotations are seamless.

Cons:

The ability to schedule multiple dates for 1 job, in different time periods.

WorkPal Response

11 months ago

Thank you George, for the great review.

Matt
Accounts in UK
Government Administration, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Review TFCL

5.0 10 months ago

Pros:

User Interface, form builder, FE codes..

Cons:

Some things are not achievable due to developments being company/user wide

Martin
Aftercare manager in UK
Construction, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Workpal - a good product

5.0 2 years ago

Comments: The were a very friendly team that were always happy to help.

Pros:

I found that the setup and cost was very good, and the team were very friendly. It has so many features, and it can be customized to suit your needs. Also the interface is very simple to use.

Cons:

I would like it to be a bit clearer on the scheduling view, so I could block out peoples days with clearer view of all of there jobs

Daniel John
Director in UK
Utilities, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great software, highly recommend

5.0 2 years ago

Comments: Workpal have been great, from the training to the on going support

Pros:

How easy it is for our engineers to use on the road

Cons:

wont synch with my accounts software, but to be fair not many systems do

WorkPal Response

11 months ago

Hi Daniel, Thank you for the kind review.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very Pleased

5.0 2 years ago

Comments: Lovely staff who are always there to help, the system is easy to use, no complaints.

Pros:

The ease of use and being able to access all information we need

Cons:

The training we received was quite basic so it has been a lot of using and learning ourselves but once you know how to use it, it is a great platform.

Jordan
Director in UK
Machinery, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Workpal review

4.0 2 years ago

Pros:

Being able to log jobs for members of staff

Cons:

jobs not syncing to mobile devices for members of staff

WorkPal Response

11 months ago

Hi Jordan, Thank you for your review. Our support team are here to help with any challenges you or your team encounter whilst using WorkPal.

Carly
Service Engineer in UK
Mechanical or Industrial Engineering, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

6 month review

4.0 2 years ago

Comments: Good

Pros:

It’s good that everything is to hand and can be easily found. The staff are very helpful. It can amended to suit most things within our business.

Cons:

It’s difficult at times when there is no access to internet, working out on sites can be tricky on occasions.Our account software package doesn’t fit with it unless you have the most expensive package for the corporate companies.Consideration should be taken on board for the smaller customers and you might find that your working class people who are self employed might use it more.

Leanne
Admin in UK
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Customer Care

4.0 2 years ago

Comments: Workpal has a lot of plus points that have enhanced our business, The job reports are great and look so professional. The option to do quotes is fantastic and these also look professional.

Pros:

I love the fact that we can get our job reports sent straight to us once the job is completed. This is a massive plus point for us as we attend numerous customer care jobs a day.

Cons:

I don't like the fact you can't see all your daily jobs on a calendar without giving the jobs an allotted time slot.

Andy
Aov engineer in UK
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Jobs

5.0 2 years ago

Comments: So far so good

Pros:

Scheduling jobs and been able to send work to engineers

Cons:

i cant invoice customers with cis and withholding tax together

Eden
Account Executive in UK
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great User Friendly experience

5.0 2 years ago

Pros:

I love how easy to use and get your head around it is. Everyone in the company has managed to navigate their way around it effectively.

Cons:

Nothing, it works perfectly to achieve what we are aiming for!

Luke
Operations Director in UK
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product Thats Changed The Way We Work For The Better

5.0 2 years ago

Comments: We have had a great experience from the first day and the customer support has always been fantastic.

Pros:

Workpal had a very straight forward on boarding process that allowed us to set up the platform to how we wanted it to work while still giving us the ability to change specific features as we learned more about it. Workpal easily allows us to manage a large volume of clients across many sites and track historic installations, upcoming jobs and service requirements. Customers have also been very positive about the auto generated job sheets upon job completion meaning they have all the details ASAP for works carried out on their machines. Its really easy to create and allocate jobs while managing our workforce depending on location which again saves time and money across the board.

Cons:

It would be nice to see a stock management element within WorkPal so this wouldnt have to be stored on a separate platform. Also, perhaps a 'subcontractor' licence where they are paid per job?

Ross
Contract Support in UK
Facilities Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Industry leading Field management system

5.0 2 years ago

Comments: Overall experience with WorkPal has been amazing since we started and long may it continue, excellent support team and the best system on the market

Pros:

With our work heavily concentrated inside London, it is crucial to provide our engineers with the most efficient routes to get them from job to job to avoid stand still traffic and stay on course to hit client provided SLA'sHaving instant access to sleekly designed job report cards we can provide all of our clients with precise, real time updates which has improved our already strong customer satisfaction scores

Cons:

Intergration with WAZE navigation would be useful as some of our engineers choose to use this satnav system

Caroline
Property Administrator in UK
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Really Useful Product

5.0 3 years ago

Comments: I am a desktop user and a mobile user and I find it a great product. One of our contractors correct model of couldn't update his app for a long time. It would have been really helpful if someone from Workpal had resolved this issue. I am sure they could have resolved it much quicker than us. I have limited time to spend trying to find out why he was unable to update his app. I think this would have given better customer service.

Pros:

It is very simple to use and I am no IT wizard.

Cons:

This is the only system like this I have ever used so I have nothing to compare it to.

Kevin
Director in Ireland
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great software for asset management

5.0 4 years ago

Comments: Workpal have been great. They have been following up with us to make sure we are happy. They are offering options to help with any issues we have. I regularly get a call or email to see how everything is going.

Pros:

Workpal can fit their software to suit you. They can turn on and off features to keep Workpal as simple and straightforward as you need it. They can make the forms to suit you and their form controls are very good. Their developers are very obliging and very inventive at setting uo the system to suit what you need

Cons:

We couldn't have a test run with the software before setting up everything. If potential users could trial the software with basic forms I think it would make implentation much easier and give clients a better insight into what to expect.

Susan
Head of Operations in Ireland
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Suggested changes for easy of customer use functionality

4.0 4 years ago

Comments: Overall quite positive once the correct people got involved. It is still light years behibd some of the other software providers especially when it comes to ease of reporting and confidence in the data and also there are some issues with the front end in terms of the data views that need rectifying. A dashboard is also necessary and not available.

Pros:

The features and suggested ease of reporting was a key feature when deciding to purchase, Unfortunately some of the items that we stressed where critical and needed to be included in the jobs page are not possible- overall the software is nice to use but there are too many areas that are not linked in teh backend meaning that you have to duplicate information quite often and also cause confusion. Also the sync feature does not always work.

Cons:

We struggled enormously to get the deployment team to understand our needs and then found out what we needed and had been sold could not be done. Problem reporting--the onus is on the customer to prove the application is not working.

Joanne
Service and Warranty Co-Ordinator in UK
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Job Management

5.0 3 years ago

Comments: Very pleased with what we can achieve with the Workpal system. It is regarded highly with both the mobile and the desktop users.

Pros:

Our customers are very happy with the quality of the job cards produced. Ability to see the progress of jobs by engineers on site as they are happening.

Cons:

Sometimes there are issues connecting but these can be due to updates not being completed.

Karolina
Administrative Assistant in UK
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

WorkPal Review

4.0 2 years ago

Comments: Overall, it is a good job management software that gives you an ability to track jobs in real time.

Pros:

From the administrator point of view, it was quite easy to learn how to use this software. The ability to track jobs from start to finish in the real time is a big pro. Operatives are able to upload notes and pictures as well as collect signatures from customers.

Cons:

We had to find ways to work round some of the limitations of the software i.e., we were looking at the specific report to be generated automatically but at the moment we still have to manually put it together.Adding additional, customized forms and reports can be quite expensive.