--- description: Get detailed information about Zapnito and how it can help you meet your business needs. Learn more about Zapnito price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zapnito Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Community Software](/directory/30800/community/software) > [Zapnito](/software/166934/zapnito) # Zapnito Canonical: https://www.capterra.com.sg/software/166934/zapnito Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/166934/zapnito?page=2) > The community platform built for personalized knowledge sharing. Connect customers to trusted knowledge and people — at the right time. > > Verdict: Rated **4.6/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zapnito? Mid-market and enterprise brands that want to design, engage, manage and grow their customer community around thought leadership or product knowledge. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 70 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zapnito - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Zapnito for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, France, Germany, Grenada, Guadeloupe, Guatemala, Haiti and 23 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Commenting/Notes - Content Management - Customizable Branding - Data Import/Export - Feedback Management - Ideation - Member Directory - Moderation - Reporting & Statistics - Third-Party Integrations - User Management ## Integrations (3 total) - GoSquared - Stripe - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Community Software](https://www.capterra.com.sg/directory/30800/community/software) ## Related Categories - [Community Software](https://www.capterra.com.sg/directory/30800/community/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) ## Alternatives 1. 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Much of the platform has interesting events to track but not all aspects appear to be tracked data-wise. > > Zapnito as a partner has been pleasant to work with. We sometimes lack insight into the roadmap for the product, but their staff have been attentive to the needs of our business and tried to match those needs to the capabilities of their sites and team. ----- ### "An exciting community platform backed by outstanding support" — 5.0/5 > **Rob** | *16 December 2024* | Architecture & Planning | Recommendation rating: 9.0/10 > > **Pros**: The support is exceptional. From onboarding to ongoing strategy, they're always available, helping your community not only launch successfully but thrive. > > **Cons**: Some of the design options are a little limited, however since you are choosing a product that works out of the box, this is to be expected. You can only order content by the date published. ----- ### "You Don't Need to Be a Tech Whiz to Create a Community with Zapnito" — 5.0/5 > **Meg** | *20 December 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Incredibly intuitive, easy to use, plenty of appealing features, great support team > > **Cons**: Some default settings don't work for our situation and therefore require some manual work on our end to be sure privacy settings are set correctly by content creators. > > Alice, our Customer Success Manager, has been there every step of the way and is very responsive. The Zapnito team does a great job of communicating critical information to our team in an efficient and timely way. ----- ### "Good Content Sharing Improve Messaging" — 4.0/5 > **Hannah** | *9 December 2024* | Philanthropy | Recommendation rating: 7.0/10 > > **Pros**: Its content sharing - it's very clear to see people's content. The display is also nice to look at and the network is customisable based on needs of the community. > > **Cons**: Sometimes the usability isn't the best. There are often glitches that make it hard to post or edit content and sometimes it can be confusing to navigate around the network. For example channels, rooms, badges can be confusing. The messaging section is not the best as there is a buffer period for when you receive a notification about receiving a message which makes it difficult to have a flowing conversation. > > Overall the experience is good but there are some key sections as outlined above which could definitely be improved for a smoother experience, as some small details can be barriers to users engaging and accessing content on the network. ----- ### "Great community software" — 4.0/5 > **Torie** | *27 November 2024* | Publishing | Recommendation rating: 8.0/10 > > **Pros**: Very easy to navigate around and create a new community using the 'out of the box' features. Recent updates around discussion functionality and content privacy have been a great improvement. > > **Cons**: It is not easy to build up a large body of content which remains easily navigable, without having to regularly re-design site layout. > > Great customer service, very engaged and enthusiastic team, always on hand to help. We have successfully grown multiple communities using Zapnito's platform. The product developments are making noticeable improvements to our community success now too. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/166934/zapnito?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/166934/zapnito) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data