Freshteam

"brought our company's HR team out of the stone age"

Comments: This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

Pros: Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

Cons: It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

"Freshteam is an easy-to-use and robust Org Chart and Directory builder, with features to spare"

Comments: Freshteam has given a new lease on life, so to speak, to our HR team and dramatically improved our tracking and maintaining information about our teams.

Pros: The interface is sleek and intuitive. It's incredibly easy to set up and get an Org Chart started, and build an employee directory with as much or as little information as you need for your company's needs. Additional custom fields can be added, and existing fields can be removed if they're irrelevant to your needs.

Cons: Each user needs an individual email account, which makes it hard to track teams where some eployees only use a shared/team email account. It also doesn't have much in the way of customizing the little overview cards for employees, so you can end up with irrelevant information showing there, or miss out on relevant info that you end up having to click into the full view to see (such as Phone number)

"Worst Customer Service"

Comments: I bought $50 per month option and was never able to post a job because never got my issues with customer support resolved.

Pros: Ease of UI. I understood how the software works quickly.

Cons: Customer service was terrible. They take 4 days to reply and live chat feature does not work either.

"Good enough for small businesses"

Pros: Some of the best features of this product was the graphic user interface (GUI) and ease of use. The system is very straight forward to use and is best suited for small businesses with not a lot of recruiting needs. It can get quite expensive if you need a lot of hires and you don't get much more for the added costs.

Cons: The customer service was quite poor and was a major driver to me leaving for another recruiting system. The site boasts the ability to post jobs on major job boards but that feature rarely worked so I ended up having to do the extra postings manually anyway.

"14+ Years of Staffing & Recruiting & THIS is THE Easiest ATS I've Ever Used!"

Comments: Reduction in time to hire, reduction in cost per hire and improvement in quality of hire.

Pros: Freshteam is feature rich, but very nimble and intuitive. With a lot of ATS systems you have to go through multiple clicks to achieve something, but with Freshteam, they have made so much of how the site works, obvious that the time to get up to speed to use it and to know what you are doing is much faster than traditional ATS systems you have have used.

Cons: This is still an evolving product and my biggest gripe was integration with third party job sites not being available, but I noticed this week that they are on this and have rolled out integrations with the leading sites.