---
description: Get detailed information about Pomelo Health and how it can help you meet your business needs. Learn more about Pomelo Health price, benefits, and disadvantages for businesses in Singapore.
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title: Pomelo Health Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Medical Scheduling Software](/directory/30027/medical-scheduling/software) > [Pomelo Health](/software/166692/online-appointment-booking)

# Pomelo Health

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> Pomelo by TELUS Health helps clinics automate booking, reminders, secure messaging and digital intake.
> 
> Verdict: Rated **4.2/5** by 41 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Pomelo Health?

Primary care and specialty clinics, multi-provider practices and clinic staff in Canada that want EMR-connected online booking, reminders, secure messaging and digital intake.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 41 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: TELUS
- **Location**: Sherbrooke, Canada
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Quote-based, modular pricing. Start with Appointment Reminders and Private Messaging, then add options like online booking, eForms/digital intake \& triage, mobile check-in, and targeted patient communications. Contact TELUS Health for a demo and pricing.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Canada

## Features

- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Automated Scheduling
- Availability Management
- Billing & Invoicing
- Calendar Management
- Call Reminders
- Care Plan Management
- Client Portal
- Confirmations/Reminders
- Customer Database
- Customizable Forms
- Document Management
- E-Prescribing
- EMR/EHR
- Email Reminders
- Faculty/Staff Management
- For Medical Purposes
- Health Record Access
- Lab Results
- Mobile Access
- Multi-Location
- Multi-Provider Practice
- Online Booking
- Online Forms
- Online Scheduling
- Patient Communications
- Patient Education
- Patient Intake
- Patient Monitoring
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Physician Scheduling
- Prescription Renewal
- Prioritization
- Queue Management
- Recurring Appointments
- Registration Management
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Secure Messaging
- Self Check-In/Check-Out
- Telemedicine Software
- Video Conferencing
- Waitlist Status Tracking
- Website Integration

... and 7 more features

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Medical Scheduling Software](https://www.capterra.com.sg/directory/30027/medical-scheduling/software)

## Related Categories

- [Medical Scheduling Software](https://www.capterra.com.sg/directory/30027/medical-scheduling/software)
- [Appointment Scheduling Software](https://www.capterra.com.sg/directory/30757/appointment-scheduling/software)
- [Appointment Reminder Software](https://www.capterra.com.sg/directory/30997/appointment-reminder/software)
- [Vaccine Management System](https://www.capterra.com.sg/directory/32753/vaccine-management/software)
- [Electronic Medical Records Software](https://www.capterra.com.sg/directory/20028/electronic-medical-records/software)

## Alternatives

1. [Carepatron](https://www.capterra.com.sg/software/195467/care-patron) — 4.4/5 (843 reviews)
2. [ClinicSense](https://www.capterra.com.sg/software/178722/clinicsense) — 4.8/5 (648 reviews)
3. [Acuity Scheduling](https://www.capterra.com.sg/software/128285/acuity-scheduling) — 4.8/5 (5741 reviews)
4. [GoReminders](https://www.capterra.com.sg/software/154785/goreminders) — 4.8/5 (255 reviews)
5. [Weave](https://www.capterra.com.sg/software/141842/weave) — 4.3/5 (668 reviews)

## Reviews

### "Reliable patient engagement software that is simple for most people to use" — 5.0/5

> **Rachael** | *5 February 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.
> 
> **Cons**: No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints.
> 
> Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place.

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### "Online booking" — 4.0/5

> **Leo** | *21 November 2019* | Health, Wellness & Fitness | Recommendation rating: 7.0/10
> 
> **Pros**: Patients really enjoy being able to book doubtless on their own time, not limited by office hours. Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked.
> 
> **Cons**: Occasional patients unable to book. Reason is not readily apparent.
> 
> Online booking for registered patients

-----

### "Good Program" — 4.0/5

> **Robin** | *19 November 2019* | Medical Practice | Recommendation rating: 6.0/10
> 
> **Pros**: easy booking for patients when it works
nice to select options
> 
> **Cons**: immediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose. 
I would like to be able to harvest without having to call for support. 
Confirmation reminders are not great and email booking confirmations are sporadic
> 
> convenience for patients is amazing.  I am not 100% sure it has reduced our work volume unfortunately

-----

### "review" — 3.0/5

> **Cindy** | *5 December 2019* | Medical Practice | Recommendation rating: 5.0/10
> 
> **Pros**: we do not have to administer it ourselves
> 
> **Cons**: complaints from patients about the voice mail, called over and over, patient did not get a call, wrong appointment time given, message starts and does not finish.

-----

### "review of chronometriq" — 5.0/5

> **Louise** | *19 November 2019* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, though older patients have difficulty reading the screen
> 
> **Cons**: The expense, the screen is hard for older patients to navigate
> 
> eliminated the need for confirming of appointments and registration of patients

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/166692/online-appointment-booking)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/166692/Online-Appointment-Booking/> |
| en-AE | <https://www.capterra.ae/software/166692/online-appointment-booking> |
| en-AU | <https://www.capterra.com.au/software/166692/online-appointment-booking> |
| en-CA | <https://www.capterra.ca/software/166692/online-appointment-booking> |
| en-GB | <https://www.capterra.co.uk/software/166692/online-appointment-booking> |
| en-IE | <https://www.capterra.ie/software/166692/online-appointment-booking> |
| en-IL | <https://www.capterra.co.il/software/166692/online-appointment-booking> |
| en-IN | <https://www.capterra.in/software/166692/online-appointment-booking> |
| en-NZ | <https://www.capterra.co.nz/software/166692/online-appointment-booking> |
| en-SG | <https://www.capterra.com.sg/software/166692/online-appointment-booking> |
| en-ZA | <https://www.capterra.co.za/software/166692/online-appointment-booking> |
| fr | <https://www.capterra.fr/software/166692/online-appointment-booking> |
| fr-BE | <https://fr.capterra.be/software/166692/online-appointment-booking> |
| fr-CA | <https://fr.capterra.ca/software/166692/online-appointment-booking> |
| fr-LU | <https://www.capterra.lu/software/166692/online-appointment-booking> |

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