What Is NinjaOne?

NinjaOne is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, patch management & more. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Where can NinjaOne be deployed?

Cloud-based
On-premise

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 19 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

US$3.00/month
  • Yes, has free trial
  • No free version

NinjaOne does not have a free version but does offer a free trial. NinjaOne paid version starts at US$3.00/month.

Pricing plans get a free trial

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 19 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Change Management
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Customer Support
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Security
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • For MSPs
  • For Websites
  • Full Backup
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Creation
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multi-OS
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Ticket Management
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Vulnerability Scanning
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

NinjaOne Alternatives

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
Monitor and manage mobile and desktop devices in the cloud through a secure dashboard.
Schedule, manage, and track multiple projects for teams, workgroups, or the entire organization.
The Server-Eye product family offers 4 solutions in one surface: monitoring, managed antivirus, patch management & remote maintenance.
Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime.
Naverisk is an All-in-One RMM, PSA, and service desk for managed service providers (MSPs) and IT service teams.
Deliver powerful, layered protection to multiple customers quickly and easily.
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.

Reviews of NinjaOne

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.8
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
86%
4
13%
3
1%
2
1%
Tim
Tim
Director of Technology in US
Verified LinkedIn User
Facilities Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best RMM tool on the market

5.0 3 years ago

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Brian
Technical Director in Ireland
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Ninja One changed our business

5.0 6 months ago

Comments: Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Pros:

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Cons:

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: Needed a more mature and capable product

Switched From: Atera

Reasons for Switching to NinjaOne: Better functionality, better ease of use, better value, and better people to work with.

Warren
General Manager in UK
Information Technology & Services, 11-50 Employees
Used the Software for: Free Trial
Reviewer Source

A very affordable RMM solution.

4.0 last month New

Comments: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Pros:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Cons:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternatives Considered: Zoho Desk

Reasons for Choosing NinjaOne: The pricing was more attractive.

Switched From: Zendesk Suite

Reasons for Switching to NinjaOne: Pricing and the features which it offers. The different products which we could integrate was also an attraction.

Verified Reviewer
it support in New Zealand
Verified LinkedIn User
Computer Networking, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

their SMS login is not working - no fix from their support in timly manner

2.0 4 months ago

Comments: not good, major issues should be fixed at the time and not dragged out,

Pros:

their is not a lot - I'm not impressed by their lack in support.

Cons:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Gil
Gil
CTO in US
Verified LinkedIn User
Accounting, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Best-in-class RMM for internal IT Departments

5.0 2 months ago

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pros:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.