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What Is NinjaOne?

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past six years.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Where can NinjaOne be deployed?

Cloud-based
On-premise

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

NinjaOne has a free version and offers a free trial.

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Security
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Customer Support
  • Customizable Reports
  • Dashboard
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Disk Image Creation
  • Documentation Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Management
  • File Sharing
  • For MSPs
  • For Websites
  • For the IT sector
  • Full Backup
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Device Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-OS
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring
  • Network Security Software
  • Network Wide Management
  • OS Imaging
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Ticket Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • User Management
  • VPN Software
  • Vulnerability Management
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

NinjaOne Alternatives

Naverisk is an All-in-One RMM, PSA, and service desk for managed service providers (MSPs) and IT service teams. Learn more about Naverisk
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!
PSA-RMM platform for Managed Service Providers.
SaaS solution that helps businesses monitor cloud security, data breach points, suspicious logins, website traffic patterns, and more.
Schedule, manage, and track multiple projects for teams, workgroups, or the entire organization.
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Monitor and manage mobile and desktop devices in the cloud through a secure dashboard.
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk

Reviews of NinjaOne

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gil
Gil
CTO in US
Verified LinkedIn User
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best-in-class RMM for internal IT Departments

5.0 last year

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pros:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Tomson
IT Administrator in Australia
Civil Engineering, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

NinjaOne - Great potential

4.0 3 months ago

Pros:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Cons:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Alternatives Considered: ManageEngine ServiceDesk Plus and ConnectWise ScreenConnect

Reasons for Choosing NinjaOne: Helpdesk ticketing is very basic & does not offer any extra features or remote support tools

Switched From: Spiceworks

Jason
Support Consultant in South Africa
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

NinjaOne - You are asured to be kicked out of the system repeditivly.

1.0 2 months ago New

Comments: Will never recommend the product to anyone ever.
You are guaranteed to lose all your tickets work.
it is like gaming in the 90's
Save and save often.

Pros:

Looks pretty and i would say that is where it ends.

Cons:

Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Eliot
Technical Lead in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A solid, simple, modern RMM solution

5.0 3 months ago

Comments: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Pros:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Cons:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Switched From: LogMeIn Central

Reasons for Switching to NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Tim
Tim
Director of Technology in US
Verified LinkedIn User
Facilities Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best RMM tool on the market

5.0 4 years ago

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.