---
description: Get detailed information about inconnect and how it can help you meet your business needs. Learn more about inconnect price, benefits, and disadvantages for businesses in Singapore.
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title: inconnect Pricing, Cost & Reviews - Capterra Singapore 2026
---

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# inconnect

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> Connect and centralize all your CX channels
> 
> Verdict: Rated **3.9/5** by 19 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses inconnect?

Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 19 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Price per licence
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Mexico, Paraguay, Peru, Portugal, Spain, United States, Uruguay

## Features

- AI/Machine Learning
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call List Management
- Call Logging
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Contact Database
- Customer Experience Management
- Customer History
- Dashboard
- Data Visualization
- Feedback Management
- Knowledge Base Management
- Language Detection
- Lead Qualification
- Live Chat
- Message Personalization
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- PBX
- Power Dialer
- Predictive Dialer
- Quality Management
- Real-time Consumer-facing Chat
- Recording
- Scheduled Messaging
- Search/Filter
- Shared Contacts
- Speech Recognition
- Surveys & Feedback
- Text Analysis
- Transcripts/Chat History
- Two-Way Audio & Video
- Visual Analytics

... and 73 more features

## Integrations (5 total)

- Instagram
- SMS Marketing Services
- Twitter/X
- WhatsApp
- YouTube

## Support Options

- Knowledge Base
- 24/7 (Live rep)

## Category

- [Business Intelligence Tools](https://www.capterra.com.sg/directory/23/business-intelligence/software)

## Related Categories

- [Business Intelligence Tools](https://www.capterra.com.sg/directory/23/business-intelligence/software)
- [Contact Management Software](https://www.capterra.com.sg/directory/30016/contact-management/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.com.sg/directory/30938/artificial-intelligence/software)
- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Nextiva](https://www.capterra.com.sg/software/175788/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Excellent omnichannel platform" — 5.0/5

> **Daniel** | *9 June 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Price, product quality, commercial attention, support
> 
> **Cons**: Nothing, it is a product that continues to evolve over the years, fully recommended
> 
> Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software

-----

### "A good runner up in a very competitive market" — 4.0/5

> **Verified Reviewer** | *16 November 2022* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: The developer teams are very good, this guys can integrate anything to anyone
> 
> **Cons**: Maybe they need more presence in they objetive markets like America
> 
> A very good experience, but an extra hand in the deployment proccess can be apreciated

-----

### "A very complete product, but very difficult to configure" — 3.0/5

> **Reda** | *15 February 2023* | Marketing & Advertising | Recommendation rating: 3.0/10
> 
> **Pros**: Good inconming interaction managementOmnichannelBots
> 
> **Cons**: Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond

-----

### "Una plataforma confiable y en evolución" — 4.0/5

> **Michel** | *18 September 2025* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Lo que más me ha gustado de Inconnect es la facilidad que brinda para gestionar y trabajar en las diferentes campañas dentro de una misma plataforma, lo que hace que el trabajo sea más ágil y organizado.
> 
> **Cons**: es que en ocasiones se producen desconexiones repentinas y algunas fallas intermitentes en la conexión con las cuentas de correo, lo que puede interrumpir el flujo de trabajo.
> 
> En general, mi experiencia con Inconnect ha sido buena. Es una plataforma confiable que permite gestionar diversas campañas de manera centralizada, optimizando el trabajo, y además se perciben mejoras constantes en los productos ofrecidos.

-----

### "Valoración Inconnect" — 4.0/5

> **Miguel** | *10 September 2025* | Higher Education | Recommendation rating: 8.0/10
> 
> **Pros**: Es muy flexible. Permite diferentes tipos de configuración. Es un producto robusto y confiable con un buen equipo detrás.
> 
> **Cons**: A veces es difícil de configurar dadas todas las opciones que tienes. Los desarrollos no son todo lo rápidos que nos gustaría

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/164772/omnichannel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/164772/OmniChannel/> |
| en-AE | <https://www.capterra.ae/software/164772/omnichannel> |
| en-AU | <https://www.capterra.com.au/software/164772/omnichannel> |
| en-CA | <https://www.capterra.ca/software/164772/omnichannel> |
| en-GB | <https://www.capterra.co.uk/software/164772/omnichannel> |
| en-IE | <https://www.capterra.ie/software/164772/omnichannel> |
| en-IL | <https://www.capterra.co.il/software/164772/omnichannel> |
| en-IN | <https://www.capterra.in/software/164772/omnichannel> |
| en-NZ | <https://www.capterra.co.nz/software/164772/omnichannel> |
| en-SG | <https://www.capterra.com.sg/software/164772/omnichannel> |
| en-ZA | <https://www.capterra.co.za/software/164772/omnichannel> |
| es | <https://www.capterra.es/software/164772/omnichannel> |
| es-AR | <https://www.capterra.com.ar/software/164772/omnichannel> |
| es-CL | <https://www.capterra.cl/software/164772/omnichannel> |
| es-CO | <https://www.capterra.co/software/164772/omnichannel> |
| es-CR | <https://www.capterra.co.cr/software/164772/omnichannel> |
| es-DO | <https://www.capterra.do/software/164772/omnichannel> |
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| es-PE | <https://www.capterra.pe/software/164772/omnichannel> |
| fr | <https://www.capterra.fr/software/164772/omnichannel> |
| fr-BE | <https://fr.capterra.be/software/164772/omnichannel> |
| fr-CA | <https://fr.capterra.ca/software/164772/omnichannel> |
| fr-LU | <https://www.capterra.lu/software/164772/omnichannel> |

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