--- description: Get detailed information about Plivo and how it can help you meet your business needs. Learn more about Plivo price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Plivo Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/31362/cloud-communication-platform/software) > [Plivo](/software/164618/plivo) # Plivo Canonical: https://www.capterra.com.sg/software/164618/plivo Page: 1 / 5\ Next: [Next page](https://www.capterra.com.sg/software/164618/plivo?page=2) > Plivo's SMS and Voice API platform offers businesses a simple, fast, and scalable way to modernize their customer communications. > > Verdict: Rated **4.3/5** by 84 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Plivo? Decision-makers and developers alike love Plivo for its ease-of-use, quality, reliability, and scalability. Technical decision makers who seek our consultative approach and rich market expertise. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 84 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Plivo - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Pricing for voice and SMS is based on voice minutes and SMS amounts, for example: VOICE Regular Phones: Outbound Calls – Make calls starting at $0.0120 per minute Inbound Calls – Receive calls starting at $0.0085 per minute \& buy numbers at $0.8 per month Toll-Free Phones: Outbound Calls – Make calls starting at $0.0030 per minute Inbound Calls – Receive calls starting at $0.0210 per minute \& buy numbers at $1 per month SMS Regular: Outbound SMS – Send SMS starting at $0.005 per SMS Inbound SMS – Receive inbound SMS at Free \& buy numbers at $0.8 per month Short Codes: Outbound SMS – Send SMS starting at $ 0.0045 per SMS Inbound SMS – Receive inbound SMS at Free per SMS (See website for full pricing details) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, Germany, India, Mexico, New Zealand, Singapore, United Kingdom, United States ## Features - 2-Way Messaging - Audio/Video Conferencing - Auto-Dialer - Automated Responses - Automated Routing - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Tracking - Chat/Messaging - Computer Telephony Integration - Contact Management - IVR - Mass Texting - Message Personalization - Mobile Access - Mobile Coupons - Multi-Channel Communication - Multi-User Collaboration - Phone Key Input - Reporting/Analytics - SMS Messaging - Scheduled Messaging - Survey/Poll Management - Text to Speech - Voice Mail ## Integrations (1 total) - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Cloud Communication Platforms](https://www.capterra.com.sg/directory/31362/cloud-communication-platform/software) ## Related Categories - [Cloud Communication Platforms](https://www.capterra.com.sg/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.com.sg/directory/30842/sms-marketing/software) - [VoIP Software](https://www.capterra.com.sg/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software) - [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software) ## Alternatives 1. [JustCall](https://www.capterra.com.sg/software/157853/justcall) — 4.1/5 (223 reviews) 2. [Squaretalk](https://www.capterra.com.sg/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) 3. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Twilio](https://www.capterra.com.sg/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 5. [3C Plus](https://www.capterra.com.sg/software/219652/3c-plus) (0 reviews) ## Reviews ### "Outstanding quality and flexibility, great customer service" — 4.0/5 > **Bolivar** | *11 June 2020* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional. > > **Cons**: Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue. ----- ### "Reliable Communication Platform with Extensive Features" — 4.0/5 > **Imran** | *16 June 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services. Their documentation is comprehensive. > > **Cons**: The learning curve can be steep for users with limited technical expertise. > > Plivo is a top-notch communication platform that offers reliability and extensive features. ----- ### "Plivo offers a great per minute Trunk with worldwide coverage" — 5.0/5 > **Abner** | *27 June 2019* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more. > > **Cons**: The service should have templates that work with PBX systems > > Great service with endless flexibility ----- ### "Good for smaller businesses, not so good for large cross application implementation" — 3.0/5 > **David** | *21 June 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system. > > **Cons**: The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use. > > It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating. ----- ### "My Review of Plivo" — 5.0/5 > **Travis** | *27 June 2019* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application. > > **Cons**: Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear. > > I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers). ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.sg/software/164618/plivo?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/164618/plivo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Structured Data