Who Uses Podium?

Podium is perfect for any locally focused business with 1 to 10,000 locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.

What Is Podium?

Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. Recognized by Forbes as a Cloud100 company, Podium makes it easy to manage all your customer messages Google, Facebook and inbound texts, from one dashboard. You can also generate more reviews & manage all your reviews from Google, Facebook and other sites to quickly reply, report on locations and understand customer sentiment.

Podium Details

Podium

https://www.podium.com/

Founded 2014

Podium Pricing Overview

Podium does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Podium Features

Customer Communications Management Software
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
ACH Payment Processing
Billing & Invoicing
Cryptocurrency Processing
Data Security
Debit/Credit Card Processing
Electronic Signature
In-Person Payments
Mobile Payments
Multiple Payment Gateways
Online payment processing
PCI Compliance
POS Integration
Payment Fraud Prevention
Payment Processing
Payment Processing Services Integration
Recurring Billing
Reporting/Analytics
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Podium Reviews

Showing 5 of 171 reviews

Overall
4.3/5
Ease of Use
4.3/5
Customer Service
4.3/5
Features
4.2/5
Value for Money
4.1/5
Jordan B.
Vice President
Retail, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/09/2019

"Get it and rethink any department you think could use it"

Comments: We absolutely love the podium product. We receive great reviews, and are able to get in touch with clients that simply stop communicating any other way - especially our past due clients.

Pros: It makes collections, review solicitations, and even internal communications much easier than any alternative I've found.

Cons: Some members of the sales team are more intense than they need to be and follow up beyond the intrusive level.

  • Reviewer Source 
  • Reviewed on 20/09/2019
Troy C.
Marketing Manager
Telecommunications, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 03/06/2020

"Very good at what it does"

Comments: Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Pros: The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Cons: I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

  • Reviewer Source 
  • Reviewed on 03/06/2020
Jerry M.
owner
Automotive, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 10/10/2019

"Great until you want to cancel it!"

Comments: The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible.

Pros: Mostly worked well and had pretty good interface with website for chat as well

Cons: Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable

  • Reviewer Source 
  • Reviewed on 10/10/2019
Kyle B.
Marketing Strategy Manager
Construction, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/05/2020

"Podium brings you more Revenue."

Comments: It has generated us almost 10,000 conversations in the span of two years. It has added considerable revenue, and been an open channel for surveys, and feedback.

Pros: Customers call, leave voicemails, and never follow up. They keep calling others companies until they get a live speaker or their questions answered. Podium allows you to have a chat widget on your website that converts the conversation over to text. This remove the bulky chart interfaces, and allows home owners and customers to communicate via text the way that they want to. These conversations bring you revenue because a instead of a voicemail that your team member has to chase down, these are valid touch points with customers.

Cons: The mobile app and desktop are limited in their functionalities. Some reporting not available on mobile app. There are some inconsistencies with the app and desktop on timing of the delivery of texts and receiving of them.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 05/05/2020
Josh G.
COLLISION CONSULTANT
Automotive, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/05/2020

"Great Program!"

Pros: I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.

Cons: On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

  • Reviewer Source 
  • Reviewed on 29/05/2020