Zendesk Suite
What Is Zendesk Suite?
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Who Uses Zendesk Suite?
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
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Reviews of Zendesk Suite
Mayre
It is completely worth it.
Comments: We switched to Zendesk Suite a few months ago, which has been a good decision as the workflow is now more comprehensive and simplified. It's a flexible, powerful and very secure CRM. We can organize and prioritize effectively.
Pros:
I appreciate that it allows for automated systems not only for ticket updates and status, but additionally for reporting. One of the features of this software that I appreciate the most is its user interface, which is not only intuitive and simple to use but also has a visually appealing overall appearance. Another is that it greatly facilitates organization through effective ticket assignment and simple control.
Cons:
So far I have not experienced any negative aspects, on the contrary, it has simplified tasks that I used to distribute with different software or platforms, which has saved me a lot of time and made my work easier.
S M Zahid Hasan
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Empowering Customer Service Excellence: The Comprehensive Solution of Zendesk Suite
Comments: Zendesk Suite performs. Many companies use it for customer service. Its adaptability lets organizations customize it. Cost, setup, and reporting and analytics tools have been criticized. Other system integration issues have plagued users. Finally, Zendesk Suite's experience relies on business needs. Evaluate the platform's features and capabilities to ensure it fits your business.
Pros:
Comprehensive solution: Zendesk Suite offers many tools for customer support and assistance, making it a one-stop solution for organizations. Customizable and flexible: Businesses may tailor Zendesk Suite to their needs and workflows. Real-time notifications: Zendesk Suite informs support staff to customer enquiries and requests in real time. Support teams can quickly master Zendesk Suite's user-friendly UI.
Cons:
Cost: Zendesk Suite is pricey for small organizations. Zendesk Suite setup requires technical expertise and resources. Zendesk Suite's reporting and analytics are limited, requiring other tools for sophisticated analysis. Support teams can't work remotely or on-the-go with Zendesk Suite's restricted mobile support.
Mitja
Loyal customer overcharged 200%
Comments: We are answering customer tickets and delegating them to various team members, but the service is not worth the exorbitant price we have been paying for it.
Pros:
The software itself is fairly OK to use, although some tickets remain open forever and can't be closed due to apparently unsolvable technical issues.
Cons:
We have been loyal Zendesk customers since June 2017, but after conducting an overdue review of our subscription, we realized that we had been paying for advanced tools that we hadn't been using. Our annual subscription cost over $3,000, whereas what we actually needed was priced at around $900 per year. Although we requested an immediate downgrade and refund of the difference, we missed the renewal date by 2 weeks. Unfortunately, Zendesk rejected our request without making any effort to find a resolution. While we've had reasonable experiences with the software itself, this refusal has left us with an extremely negative impression. As a result, we're likely to cancel our account and switch to a different competitor when our current subscription expires.
Alan
Comprehensive and User-Friendly Help Desk Solution
Comments: Overall, I've been very pleased with my experience using Zendesk Suite. It offers comprehensive customer service capabilities that are easy to use, making it a great tool for customer service teams. The only downside is the limited analytics capabilities, which can make it difficult to measure the success of customer service initiatives.
Pros:
Zendesk Suite is an excellent help desk solution that provides comprehensive customer service capabilities. I appreciate how easy it is to customize the platform to fit my business's specific needs. The user interface is intuitive and straightforward to use, making it a great tool for customer service teams. I can quickly configure ticket routing, automate mundane tasks, and create personalized customer experiences.
Cons:
One downside of Zendesk Suite is the limited analytics capabilities. While it does provide basic reporting tools, it lacks more advanced analytics features. This can make it difficult to measure the success of customer service initiatives.
Ahmed
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Comments: Our experience with Zendesk Suite has been extremely positive. The software is intuitive and easy to use, making it simple for our team to efficiently handle customer inquiries and concerns. The Ticket Management feature, in particular, has been incredibly impactful, allowing our team to prioritize and organize customer inquiries in a way that maximizes efficiency and effectiveness.The Sales Pipeline Management feature has also been a valuable asset, as it helps our team stay on top of potential sales opportunities and effectively manage and close deals. The Multi-Channel Communication feature is also a standout, as it enables our team to communicate with customers through a variety of channels, providing convenience and flexibility.Integration with other applications and services has been seamless, allowing our team to easily access and utilize the information and tools they need to provide the best possible customer support. The reporting and analytics feature provides valuable insights into customer behavior and preferences, allowing us to make data-driven decisions.Zendesk Suite has been a valuable asset to our company, helping us to improve our customer support and resulting in a positive customer experience. It's also worth noting that Zendesk Suite's customer support is top-notch, they are always available to assist and answer any questions, and they constantly release updates to improve the software.
Pros:
- The software is highly intuitive and easy to use, allowing our team to quickly and efficiently handle customer inquiries and concerns. - The Ticket Management feature is particularly impactful, as it allows our team to prioritize and organize customer inquiries in a way that maximizes efficiency and effectiveness.- The Sales Pipeline Management feature is also very useful, as it helps our team stay on top of potential sales opportunities and effectively manage and close deals. - The Multi-Channel Communication feature is also a standout, as it enables our team to communicate with customers through a variety of channels, providing convenience and flexibility. - The integration with other applications and services is seamless, allowing our team to easily access and utilize the information and tools they need to provide the best possible customer support.
Cons:
- One thing that could be improved is the customization options for certain features such as Customizable Forms, while they do provide some level of flexibility, it could be beneficial to have more options to tailor it to specific needs of the business. - The Reporting/Analytics feature a bit complex and difficult to navigate, and it might be beneficial to make it more user-friendly.
