--- description: Get detailed information about Zendesk Suite and how it can help you meet your business needs. Learn more about Zendesk Suite price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.com.sg/software/164283/zendesk Page: 1 / 166\ Next: [Next page](https://www.capterra.com.sg/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4116 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4116 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$115.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Account Management - Activity Dashboard - Activity Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - CMDB - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Engagement - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Feedback Management - For Insurance Industry - Incident Management - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Multiple Scripts - Onboarding - Phone Key Input - Proactive Chat - Real-time Consumer-facing Chat - Recording - Revenue Management - SMS Messaging - Survey/Poll Management - Surveys & Feedback - Task Management - Text to Speech - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (209 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 194 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.com.sg/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (19024 reviews) 2. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1729 reviews) 3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1788 reviews) 4. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 March 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Cons**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Cons**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verified Reviewer** | *16 February 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Cons**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Good for Keeping Customer Requests Organized" — 5.0/5 > **Swetha** | *16 August 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I liked having customer messages and support requests organized in one place. It was easy to see who was handling a ticket, check previous conversations, and follow up without losing the context. Email notifications and ticket status updates were useful too. > > **Cons**: The interface could feel a little busy, especially when there were a lot of tickets. Some settings and filters were not very obvious at first, so it took some time to get comfortable with everything. ----- ### "Comprehensive and Reliable Customer Support Platform" — 5.0/5 > **Abraham** | *30 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive customer support features all in one platform. Intuitive and easy-to-use interface. Strong automation and workflow capabilities. Excellent reporting and analytics. > > **Cons**: Can be expensive for smaller teams. Some advanced customization requires technical knowledge. Occasional learning curve for new users. > > Zendesk Suite provides a robust and reliable customer support solution that streamlines ticket management, automates workflows, and improves team efficiency. While it can be pricey and complex for small teams, its features and scalability make it highly valuable for growing organizations focused on providing excellent customer experience ----- Page: 1 / 166\ Next: [Next page](https://www.capterra.com.sg/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data