--- description: Get detailed information about Zendesk Suite and how it can help you meet your business needs. Learn more about Zendesk Suite price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.com.sg/software/164283/zendesk Page: 1 / 165\ Next: [Next page](https://www.capterra.com.sg/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4090 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4090 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$115.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Account Management - Activity Dashboard - Activity Tracking - Asset Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customizable Forms - Customizable Templates - Feedback Management - For Insurance Industry - Health Score - IVR - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-time Consumer-facing Chat - Recording - SMS Messaging - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (215 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 200 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.com.sg/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18808 reviews) 2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1788 reviews) 3. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3472 reviews) 5. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 March 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Cons**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Cons**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verified Reviewer** | *16 February 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Cons**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Works well enough, good for keeping tickets organised." — 4.0/5 > **Ryan** | *5 July 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate how Zendesk Suite brings all our customer interactions into one place. Email, chat, social media – it's all there, which makes managing tickets so much easier for our support team. The agent workspace is pretty solid and helps us keep track of everything without jumping between different systems. > > **Cons**: And the reporting capabilities could be a bit more intuitive. It took a bit to figure out how to pull some of the more custom metrics we needed and the dashboards can feel a little cluttered sometimes. It's not a huge deal but there's definitely room for improvement there. > > Zendesk Suite has been a reliable tool for our customer support needs. It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master. Overall, it significantly streamlines our workflows and helps us manage client requests efficiently. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30 March 2026* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Cons**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- Page: 1 / 165\ Next: [Next page](https://www.capterra.com.sg/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data