15 years helping Singaporean businesses
choose better software

What Is Zendesk Suite?

Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.

Who Uses Zendesk Suite?

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

Zendesk Suite Software - 1
Zendesk Suite Software - 2
Zendesk Suite Software - 3
Zendesk Suite Software - 4

Not sure about Zendesk Suite? Compare with a popular alternative

Zendesk Suite

Zendesk Suite

4.4 (3,912)
US$55.00
month
Free version
Free trial
183
245
4.3 (3,912)
4.2 (3,912)
4.3 (3,912)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$9.00
month
Free version
Free trial
464
34
4.5 (4,828)
4.3 (4,828)
4.5 (4,828)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Zendesk Suite

Salesforce Service Cloud
Top rated features
Contact Database
Customer History
Queue Management
monday.com
Top rated features
Dashboard
Employee Management
Inventory Tracking
JIRA Service Management
Top rated features
Support Ticket Management
Task Management
Ticket Management
Jira
Top rated features
Agile Methodologies
Project Planning/Scheduling
Task Management
Zoho Desk
Top rated features
CRM
Customizable Branding
Ticket Management
Pure Chat
Top rated features
Real-time Consumer-facing Chat
Reporting/Analytics
Transcripts/Chat History
ServiceNow
Top rated features
Incident Management
Support Ticket Management
Ticket Management
HelpDesk
Top rated features
Alerts/Escalation
Support Ticket Management
Ticket Management
Zoho Social
Top rated features
Automated Publishing
Multi-Account Management
Post Scheduling

Reviews of Zendesk Suite

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.3
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Oscar
Oscar
Manager in Mexico
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Zendesk = Great help desk

5.0 3 years ago

Comments: We have done quite well. We have already more than 2000 Tickets attended with the tool in our 2 subscriptions.
It has allowed us to keep a good control of our service and has allowed us to improve response times and quality of service, since the reports help to keep each Ticket impartially between us and the clients.

Pros:

It is easy to use. When new engineers arrive, it is very fast to register them in the portal so that they can begin to attend support tickets. For customers it is a tool that allows you to keep track of the hours that are billed according to the Tickets and even with the reports you can keep track of who reports and who fails to report.

Cons:

The licensing scheme could improve. In particular, we have two subscriptions to Zendesk, one for use by external clients and one for our internal users. For our internal users we do not require so many functionalities, only the basics, but among what we require is the chat service, only for this we have to jump to a subscription scheme that increases internal costs. Having this feature from the lowest script would be a good thing for us.

James
Music Manager in Canada
Music, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Steve Rob Music - Zendesk Suite Review

5.0 last month New

Comments: Our experience is great, and we are happy to continue using Zendesk.

Pros:

We have used Zendesk for about 3 months. We really enjoy how easy it is to customize branding, add or remove agents, and setup specific policies. We enjoy how we are able to do everything with an easy to use dashboard which has everything all in one place. We also utilize Zendesk on our other platforms, such as our websites, merch store, etc. It's very easy to integrate and our customers enjoy it!

Cons:

Zendesk is very costly, but we were able to get a discount as we are a startup company. I would like if Zendesk had a free plan to begin with. Obviously there would be some limited features unless you upgraded, but it would allow things like web chat or a certain number of agents.

Jason
CTO in US
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Worst Support in Industry

3.0 last month New

Comments: The service before the sale was exceptional. However, we found out too late that the service we purchased is not the service we were shown. There is no way to get support for the product. Everything costs extra.

Pros:

There is not much that has worked perfectly. The live chat has cut down on our overall customer support time, however the setup was more difficult and the maintenance is more difficult than other solutions. Most of the features that we like either don't operate on all versions of Zendesk or they only work about half of the time.

Cons:

The mobile app is almost unusable. But nothing is as bad as their support after the sale. You will get the excellent communication before the sale and you will be shown every feature Zendesk offers, but after the sale you will find out that there is no way to contact a human for support and all of the features that they showed you are not included and cost ridiculous amounts more. For instance, for us to add AI chat, business hour management and reporting to our account (all of which were included in our demo as part of the plan we were buying) it would more than double our subscription cost on a yearly basis.

Olivia
CEO in Canada
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

What a life saver

5.0 4 months ago

Comments: I’d be lost without Zendesk for our customer support.

Pros:

We were using Gmail to manage customers enquires prior to using Zendesk. Zendesk is a hundred times more robust and gives us the ability to stay organized and maintain transparency between teammates.

Cons:

We had to have an engineer setup Zendesk exactly how we wanted for our custom website.

Shalonda
Purchasing Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Suite Life of Zendesk

5.0 last month New

Pros:

It literally keeps track of everything. And we have the ability to add in more parameters. As well as take away parameters if no longer needed.

Cons:

Being unable to CC appropriate parties inside Zendesk.