Comments: We have a large facility with a combination of manufacturing and office space. We use Limble for equipment and facilities preventative maintenance scheduling, employee facilities work requests, tracking equipment downtime and work order history, and asset management.
I've used other CMMS at other facilities, and my experience with Limble has been very positive. Limble makes it easy to stay organized, and respond quickly to work requests.

Pros: Limble's Work Request Portal is easy for all our employees to use. I sent out the link to the entire company, everyone bookmarked it, and now people can easily submit work requests. It did not require lengthy instructions or any assistance from our IT dept.
We've also been very impressed with Limble's customer service. They are easy to reach, and always making improvements.

Cons: There was an item on the work request portal that was unclear, but I mentioned it to Limble's customer support and it was fixed immediately

Reviewer Source
Reviewed on 28/12/2018

Rick D.

Senior Facility Manager

Hospital & Health Care, 1,001-5,000 Employees

Used the Software for: 1-5 months

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 24/03/2021

"Robust & Feature Packed Yet Simplified CMMS Solution at Unbeatable pricing"

Comments: Our prior CMMS software was very cumbersome and had very little customer communication. With Limble the customer is kept well informed of progress and we are able to include a survey link when the completed email is sent. We have for the first time, reporting capabilities that allow us insights into the number and types of work requests processed along with cost of labor and materials spent. Not only are we providing a better customer experience, we are able to document the amount of work the department is processing which supports our request for additional headcount.

Pros: What made Limble stand out was the fact that it had all the features we required packed into an intuitive easy to navigate tool, yet avoided unnecessary complexity. The software has the ability to synch with our HR software (azure & UltiPro). It also avoids the complexity of firewalls by using a URL for creating and managing work requests which greatly facilitates implementation. Having been involved in numerous CMMS software roll-outs, I appreciated that Limble provides all the functionality we needed including custom PM schedules, numerous customer feedback loops, 3rd-party contractor access to completing work requests, standard and custom reporting, the ability to include a survey link for each completed work order, and the availability of the mobile application.

Cons: We have discovered nothing major needing improvement. There are opportunities for future tweaks, but these are minor. The Feature Request Board wonderfully captures this.

Reviewer Source
Reviewed on 24/03/2021

Verified Reviewer

Service Technician

Food & Beverages, 51-200 Employees

Used the Software for: 1-5 months

Overall Rating

4 /5
Ease of Use

3 /5
Features & Functionality

4 /5
Customer Support

Unrated
Value for Money

Unrated
Likelihood to Recommend

5/10

Reviewer Source
Reviewed on 06/10/2018

"Slow and not so helpful."

Comments: My review should be taken with a grain of salt, because we’re not using this software for its exact intended purpose, but it’s just not very helpful.

Pros: We’re using it to track parts and service, and it does do that.

Cons: Service tickets created in Limble only have a due date. No scheduling can really be done, which should definitely be an option. The app is very frustrating, and makes looking up part numbers on the job such a chore that it seems like less work to memorize the part numbers...

Vendor Response

by LimbleCMMS on 26/11/2018

Hi there! I am sorry to hear you have had a bad experience.

We just released an update to allow you to schedule a specific time of day. If you would like any help seeing how please just let us know.

Additionally looking up parts can be extremely easy with the automatic asset associations so you know exactly what asset uses what part.

Please feel free to give us a call or email at any time and we can help you as soon as possible!

Reviewer Source
Reviewed on 06/10/2018

Chris U.

Facilities Manager

Warehousing, 51-200 Employees

Used the Software for: 1+ year

Overall Rating

4 /5
Ease of Use

4 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

8/10

Reviewer Source
Reviewed on 06/04/2021

"Great Functions and Notifications"

Comments: overall has been great, the mobility and task sharing is helpful. customer service and quickness of resolving issues has been great.

Pros: QR scan!!!! really useful for assets that are set up for starting work orders or just general information.
custom dashboard is awesome that you can detail what you want to see at a glance
reporting or spread sheets for regulatory agencies. being able to allow access to auditors to review work orders, very helpful in organizing data, labor, invoices, and much more.

Cons: the software is great, but since we have so much inventory/assets the initial set up did get confusing with parents assets and children and grand... that being said, the customer service to get us launched was a good experience. i should mention we have multiple Tenants, customers, employees and auditors in our industry so the business itself was daunting to set up.

Reviewer Source
Reviewed on 06/04/2021

Kolbi C.

Manufacturing Process Engineer

Food & Beverages, 51-200 Employees

Used the Software for: 6-12 months

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 26/10/2020

"Take Control of Your Maintenance Program"

Comments: As a BRC-compliant, food-safe business, Preventive Maintenance is key to maintaining GMPs and accurate maintenance records. Since implementing LimbleCMMS, lead time complete repairs has gone from weeks to days; we accomplish twice the preventive maintenance tasks we did before; and I have been able to provide accounting with true, accurate records of our assets and the history of work done on them. I was also able to mass import spreadsheets of invoice history, creating an as-accurate-as-possible history of work performed on our assets as well. We've reduced admin involvement in maintenance tasks by 75% and are capturing 5x the information regarding our true Preventive Maintenance program.

Pros: I'm the maintenance manager for multiple sites across the United States, however the teams vary in size by site, so it easily accommodates large or small teams. LimbleCMMS has powerful maintenance data control in a lightweight, easy to use package. My veteran crew has embraced and taken full advantage of the inventory control, parts request process, and work order workflows, most of which can be controlled using either settings or custom dashboards. KPIs are comprehensive and easy to understand. I also easily trained my team to integrate the system into their workflows without bogging them down. Bulk updating of all data and infinite asset hierarchies made it a breeze to go from zero to fully functioning in only a few weeks and to retrospectively update and categorize assets further when the company needs it. And by fully functioning, I mean EVERY asset related to production and the facility is in the system and easily monitored for failures, MTBF, MTTR, and other critical production metrics. Lightning fast, thorough, and flexible customer service that is listening intently to the needs of its customers and responding in record time. PLUS they have an active API system as well as functionality with Zapier, which means you can integrate your data with existing systems or alternate systems where needed.

Cons: Anything I have disliked, I have voiced to the customer service team, and they've responded so quickly it's incredible. I haven't experienced such solid and responsible customer service with many if any companies I've worked with over my career.

Reviewer Source
Reviewed on 26/10/2020

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