15 years helping Singaporean businesses
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What Is HoneyBook?

HoneyBook is the centralized clientflow management platform that empowers independent businesses to deliver remarkable client experiences and operate with confidence.

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Who Uses HoneyBook?

Independent business owners including designers, photographers, marketers, freelancers, consultants, florists, caterers, videographers, and many more!

HoneyBook Software - Contracts
HoneyBook Software - Invoicing
HoneyBook Software - Automations
HoneyBook Software - Scheduling
HoneyBook Software - App

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Reviews of HoneyBook

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Amber
Amber
Owner in US
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source

HoneyBook is the best.

5.0 3 weeks ago New

Comments: I love this program. I'm not sure if there is anything really like it on the market and I don't care to look. This program has everything I need to keep up with the day to day in my business.

Pros:

I love this program. This is great for photographers and event planners. Likely could be good for another business as well, but as an event planner this program allows me to get inquiries, navigate them through the pipeline stage of booking, invoice clients and send contracts, process payments and build task management and automations all in one place. This program does so much, and connects to QuickBooks which is a huge bonus for me.

Cons:

There isn't really much about the program that I dislike. I don't like that the automations now have two types of files (legacy and templates). They are basically the same and it really makes no sense to me why they exist separately, but it doesn't impede on using the software. Also, the reporting is good but it doesn't really make sense as it's not as functional as I'd like. You can't look at a report in the program, you have to download every time, but, I make due with what's available.

Christina
Christina
Owner in US
Verified LinkedIn User
Legal Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Best Client Management Resource-- goes beyond normal software

5.0 5 years ago

Comments: Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.

Pros:

I love how easy it is to use, and how amenable the HB team is to updating the software if you have a feature request or complaint. It provides very visual, easy user prompts that allow me to easily accomplish what I need in a fraction of the time of other software apps I've tried.

Cons:

It's annoying that I can't delete the default emails that came with my account to replace them with my own workflow, so myself or a team member doesn't get confused with their suggested emails vs. the ones I actually want to use.

HoneyBook Response

5 years ago

Christina, thank you for you being a HoneyBook member! We are so happy to hear that HB allows you to manage your clients in a fraction of time of other systems! Our Product Team works hard to consistently meet and exceed our members expectations. Thank you for the feedback on the default email templates. I will share with our team. Incase you didn't know, you can edit the default templates text and format to meet your needs.

Angela
Owner in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for basic client tracking and proposals. Slowest for payment deposits.

5.0 last week New

Comments: I use the super basic functions of the platform. I am aware of the other great tools it offers - my business just can't afford the pro costs. I am on my fourth year using HB and still trying to figure out how to use some of the features.

Pros:

I purchased Honeybook primarily to keep my client details in a single location while gaining the ability to send proposals and invoices for the clean, professional touch. This area is very easy to use without having to hire a pro.

Cons:

To use all the features of CRM, you need to hire a pro who can set you back at least $2k. Also, the payment deposits are the slowest on the market - days! If you use Square, you get the deposit the next day - same for all other CRMs. If you receive a payment on a Wednesday, for example, you won't get that deposit until at least Monday.

Bobbi
Operating Manager in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Don't Waste a TON of TIme if You Like Your Clients

1.0 2 months ago New

Comments: Please see above - horrible and time wasting experience. Move on and try something that WORKS and looks good as well.

Pros:

Affordable and Backend looks nice - so that's something!

Cons:

Client experience if poor. Integrations are awful. Layout, design and look are atrocious and check out for clients is multi step.....Who does that anymore? We spent a week trying to get it setup and working well and efficiently....no way it was going to. And if we have to handhold it and manually do a TON of things.....why bother? MANY other options available and we've moved to one.

HoneyBook Response

2 months ago

Hey there! We appreciate your feedback and apologize that your experience wasn't what you were hoping for when moving to a new platform. We do our best to create a platform that fits the needs of various different businesses and business owners but we understand that we aren't going to be perfect for everyone out there. But we love to get specific feedback on what you feel HoneyBook is missing or could improve upon so that future features and upgrades our team does can benefit many. You mentioned integrations but if there are certain, specific integrations that you feel would be helpful, we'd love to know what those are. And where exactly in the onboarding process was it the most difficult. Let us know so we can continue to improve on our end. Appreciate your feedback!

Verified Reviewer
Verified LinkedIn User
Professional Training & Coaching, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Near Perfect Helper

4.0 last week New

Comments: Overall, I live using Honeybook. It has helped me keep my client's information and projects easily managed.

Pros:

I appreciate having all of my client's information in one place. I also like that it can be integrated with email, you can create documents and so on.

Cons:

I would like more creative ability within the documents. Also don't like how some of the documents including invoices interact. It's hard to explain. It's both easy and complicated at the same time.