What Is MailClark?

Bring the power of a shared inbox within Slack or Microsoft Teams to easily engage your teams in workflows related to messages management. For every Customer Support, Sales & Marketing, Project Management or Recruitment team, MailClark centralizes shared inboxes to optimize productivity.

Who Uses MailClark?

Customer Support, Marketing & Sales, Recruitment, Project Management.

Where can MailClark be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • MailClark
  • Located in Lyon, France
  • Founded in 2015
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 6 others

Languages

English

About the vendor

  • MailClark
  • Located in Lyon, France
  • Founded in 2015
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 6 others

Languages

English

MailClark videos and images

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Features of MailClark

  • Archiving & Retention
  • Response Management
  • Shared Inboxes

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Reviews of MailClark

Average score

Overall
4.9
Ease of Use
4.6
Customer Service
4.9
Features
4.4
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
89%
4
11%
Andy R.
Andy R.
Executive Producer/Audio-Visual Alchemist in US
Verified LinkedIn User
Media Production
Used the Software for: 1+ year
Reviewer Source

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

5 4 years ago

Pros:

I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Cons:

I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

MailClark Response

4 years ago

Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

Paul A.
Paul A.
CEO in France
Internet, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

5 5 years ago

Comments: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Pros:

Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Cons:

I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

MailClark Response

5 years ago

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for? Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

Phil D.
CEO in Australia
E-Learning, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great slack app

5 5 years ago

Comments: Emails in one place

Pros:

Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

MailClark Response

5 years ago

Hi Phil, Thank you for your review! If you ever have questions about MailClark, we'd be happy to help!

Franz-robert V.
Lead ux, senior dev in Netherlands
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

It just works, and it keeps getting better

5 5 years ago

Comments: All communications in one channel : slack!

Pros:

I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Cons:

Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

MailClark Response

5 years ago

Hey Franz, thank you from the whole team! About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier. Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered. Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Jason F.
Director of Business Development in Albania
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great addition to our Slack team

5 5 years ago

Comments: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Pros:

It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Cons:

Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

MailClark Response

5 years ago

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

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