LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

Who Uses LogMeIn Rescue?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations

What Is LogMeIn Rescue?

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

LogMeIn Rescue Details

LogMeIn

https://www.logmeinrescue.com

Founded 2003

LogMeIn Rescue Pricing Overview

LogMeIn Rescue does not have a free version but does offer a free trial. LogMeIn Rescue paid version starts at US$149.00/month.

Starting Price

US$149.00/month

Pricing Details

Discount for annual purchase

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Training

Webinars

Documentation

Support

Business Hours

Online

LogMeIn Rescue Features

Call Centre Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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LogMeIn Rescue Reviews

Showing 5 of 121 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.4/5
Features
4.6/5
Value for Money
4.2/5
Sergey M.
Manager, Technology Infrastructure and Compliance
Hospitality, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 12/07/2018

"Remote support at your finger tips"

Pros: I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons: Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

  • Reviewer Source 
  • Reviewed on 12/07/2018
Bryan W.
IT Manager
Accounting, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/11/2019

"LogMeIn Rescue - Essential Support Software"

Comments: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros: In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons: It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

  • Reviewer Source 
  • Reviewed on 23/11/2019
Jed P.
Head of Technology & User Experience
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 17/11/2017

"Good, could be better, and the support is lacking"

Pros: Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Cons: The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

  • Reviewer Source 
  • Reviewed on 17/11/2017
Verified Reviewer
Owner
Computer Networking, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/03/2020

"LogMeIn Makes it Easy"

Comments: LogMeIn helped us take a big step forward with remote customer support. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. We love it because it saves us a lot of time on the road.

Pros: LogMeIn is probably the easiest remote support software I have ever used. Setup is quick and easy for both, the client in need of support and the support tech. Connections are solid and trouble-free, giving us the opportunity to provide support without tedious and annoying interruptions from glitches. And the fact that it works across multiple platforms is a bonus. Highly recommend this software!

Cons: We really found nothing that we would consider a con. Everything about the software was easy, and it did exactly what it was intended to do, free of problems and frustration.

  • Reviewer Source 
  • Reviewed on 14/03/2020
Eli P.
Centralized ServicesM anager
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/07/2019

"Great Product, But a Bit oo Expensive"

Comments: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros: Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons: The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

  • Reviewer Source 
  • Reviewed on 14/07/2019