Solutionreach

Solutionreach

by Solutionreach

Who Uses Solutionreach?

From single practice to enterprise size companies.

What Is Solutionreach?

Solutionreach is 100% focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We show practices how to improve the experience for patients and providers. To learn more, schedule a consultation now at www.solutionreach.com.

Solutionreach Details

Solutionreach

https://www.solutionreach.com/

Founded 2001

Solutionreach Pricing Overview

Solutionreach starts at US$299.00/month. Solutionreach does not have a free version and does not offer a free trial. See additional pricing details for Solutionreach below.

Starting Price

US$299.00/month

Pricing Details

Pricing Includes SR Platform and SR Conversations

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Solutionreach Features

Appointment Reminder Software
Appointment Confirmation Tracking
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Reminders
Appointment Management
Appointment Reminders
Charting
Claims Management
Client Management
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management
Appointment Management
Before & After Pictures
Claims Management
Inventory Management
Patient Billing
Patient Flow Management
Patient Portal
Patient Records Management
Scheduling

Solutionreach Reviews

Showing 5 of 178 reviews

Overall
4/5
Ease of Use
4.1/5
Customer Service
3.9/5
Features
4/5
Value for Money
3.7/5
Lindsay C.
Office Manager
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/08/2018

"Solutionreach"

Comments: Overall experience is a positive one!

Pros: Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons: The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

  • Reviewer Source 
  • Reviewed on 13/08/2018
Grace C.
OPerations Manager
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 29/01/2020

"Long time user"

Comments: We had SR for many years and in the beginning they were very helpful. Then I suppose they got bigger and they no longer answered phone calls and switched their support system over to chat based only. The newsletter editing software has poor functionality and we used to be able to call in and have help in creating things until the company grew then that was no longer an option. We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Pros: We like this most for the amount of customization and control we had over how messages were sent out. We also liked that we were able to generate lists easily and send emails and newsletters to specific groups. The check in feature was also very helpful in the aspect of verifying patient info and signing forms

Cons: The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything. The forms would only save in .pdf format and our ehr system only allows us to import .jpgs. Also if the system were down for a period of time there was no alert or indication that patients were not getting messages, some type of alert would have been helpful. We added Doctible on as well because SR had no option of sending out a survey post appt other than emailing it (no texting)

Vendor Response

by Solutionreach on 03/02/2020

Thanks for the review, Grace! Glad you've been able to accomplish so much with Solutionreach. We do still offer phone support if you're not able to get the help you need over chat. You can see your support options when you login to our online community at https://community.solutionreach.com/s/my-support/

  • Reviewer Source 
  • Reviewed on 29/01/2020
Moriah C.
Office Administraion
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/11/2019

"Solution Reach Easiness "

Pros: What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients. A lot of patients now days won't answer their phones if they don't know who is calling. But when you are able to get ahold of them via text message, it makes things so much easier.

Cons: What I likes least about Solution Reach isn't much. The only thing I can think of is when you can't reach a patient through their landline. But aside from that small thing, I have no complaints with the use of this software. It's been a huge help to the office that I work in.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/11/2019
Michael N.
Owner
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 19/09/2018

"RUN FOR THE HILLS!"

Comments: Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail.

Pros: When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that.

Cons: Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices.
When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful.

  • Reviewer Source 
  • Reviewed on 19/09/2018
Shelly M.
Clinic Supervisor/Medical Assistant
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 27/08/2019

"Solutionreach for a independent practice"

Comments: My overall experience was very positive and would likely still be using them today if we would not have been forced to change EMRs and now has an already built in system similar to this.

Pros: I loved the ability to add this software to our office as out EMR was lacking this feature.
The communication abilities with patients was great.
I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures!

Cons: Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

  • Reviewer Source 
  • Reviewed on 27/08/2019