--- description: Get detailed information about Alcea IssueTrack and how it can help you meet your business needs. Learn more about Alcea IssueTrack price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea IssueTrack Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Alcea IssueTrack](/software/160250/fit-issuetrack) # Alcea IssueTrack Canonical: https://www.capterra.com.sg/software/160250/fit-issuetrack Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/160250/fit-issuetrack?page=2) > Alcea IssueTrack is a team oriented web-based issue tracking solution which includes multiple tracks (like HelpDesk) at no extra cost > > Verdict: Rated **4.2/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Alcea IssueTrack? Alcea IssueTrack is perfect for any organization that has a need to effectively track issues and tasks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 10 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Alcea Technologies - **Location**: Ottawa, Canada - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Site Licences are also available. Contact us for more info. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal and 8 more ## Features - Alerts/Escalation - Assignment Management - Dashboard - Issue Auditing - Knowledge Base Management - Task Management ## Support Options - Chat ## Category - [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software) ## Alternatives 1. [Jira](https://www.capterra.com.sg/software/19319/jira) — 4.4/5 (15312 reviews) 2. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zoho Projects](https://www.capterra.com.sg/software/169455/zoho-projects) — 4.5/5 (856 reviews) 5. [GitHub](https://www.capterra.com.sg/software/129067/github) — 4.8/5 (6155 reviews) ## Reviews ### "Highly Customizable and Inexpensive Tracking Solution" — 4.0/5 > **O'Ryan** | *15 October 2018* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access. > > **Cons**: It is rather cumbersome to export data out of the system in order to keep a local copy. > > This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed. ----- ### "Risk Management, Scope Management and Action Item Tracking" — 4.0/5 > **Craig** | *17 October 2018* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project. > > **Cons**: Can't think of anything at this time. As with most database tools it take a while to get user support. > > We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority\* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests. ----- ### "Stolt review" — 4.0/5 > **David** | *30 March 2017* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Flexibility in setup. > > **Cons**: Complexity in some features setup, example ranking, workflow and grouping. > > FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond. ----- ### "Alcea IssueTrack Review - Hunterdon Healthcare Team" — 4.0/5 > **Jayada** | *16 October 2018* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too. > > **Cons**: User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome. > > We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive. ----- ### "Flexible Software to our needs" — 4.0/5 > **Julie** | *15 October 2018* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: It has been adapted to suit our business needs when raising non-conformities. > > **Cons**: It is not very well known so can't discuss help with other colleagues. > > The customer care is amazing and I would highly recommend Alcea for this wonderful service alone. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/160250/fit-issuetrack?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/160250/fit-issuetrack) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data