What Is CXONCLOUD?

CX stands for customer experience. CXONCLOUD is a purpose-built software to firstly understand customer expectations & experience to personalise marketing to drive repeat & referral business:

- AUTO-ANALYSE CUSTOMER FEEDBACK
- AUTO-RESPOND TO CUSTOMER FEEDBACK
- IDENTIFY HAPPY CUSTOMERS
- MANAGE NEGATIVE EXPERIENCES
- DRIVE LOYALTY MARKETING
- PERSONALISE REWARD PROGRAMS
- PROMOTE CUSTOMER ADVOCACY
- FOCUS ON REPEAT BUSINESS
- RUN REFERRAL MARKETING

All of the above in just simple clicks.

Who Uses CXONCLOUD?

Service Sellers: Tradesmen, Trainers, E-Learning, Home Services.. Event Sellers: Meet Ups, Seminars, Webinars.. Brick & Mortar: Retail, Real Estate, Restaurants, Salons, Spas.. E-Commerce: Shopify

Where can CXONCLOUD be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Unloc
  • Founded in 2009

Countries available

Australia, Canada, India, Malaysia, New Zealand and 4 others

Languages

English

About the vendor

  • by Unloc
  • Founded in 2009

Countries available

Australia, Canada, India, Malaysia, New Zealand and 4 others

Languages

English

CXONCLOUD videos and images

CXONCLOUD Software - 1 - thumbnail
CXONCLOUD Software - Omnichannel Lead Gen - thumbnail
CXONCLOUD Software - Live In App Chat - thumbnail
CXONCLOUD Software - Manage Bookings - thumbnail
CXONCLOUD Software - Measure CX Score - thumbnail

Compare CXONCLOUD with similar products

Starting price

£49.00/year
US$149.00/month
US$20.00/month
N/A

Free Version

Free Version No
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Free Version Yes
Free Version No

Free Trial

Free Trial Yes
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Free Trial No

CXONCLOUD Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Experience

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Client Portal
  • Communication Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Discount Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Gamification
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • SMS Marketing
  • Segmentation
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of Customer Loyalty

CXONCLOUD Alternatives

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CXONCLOUD Reviews

Read all 3 reviews

Average score

Overall
5
Ease of Use
5
Customer Service
5
Features
4.7
Value for Money
5

Reviews by score

5
3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Padma G.
Founder - Practitioner in India
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

A boon for solo entrepreneurs

5 3 years ago

Comments: As a solo entrepreneur, managing my customers, keeping them happy, investing a fortune on multiple apps/software on customer experience was a nightmare. CXONCLOUD is an all in one app pretty much like my assistant. I invest less time and money on customer experience but with a lovely result - I see a lot of happy customers and get a lot of referral from them.

Pros:

- Engaging with your customers in just clicks - Manage booking and feedback in one place - Referral Scheme - At your fingertips - saves a lot of my time and money in managing my business.

Cons:

None actually. It just fits perfectly for my business.

Sangeetha A.
Director in India
Consumer Goods, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Cx on cloud

5 3 years ago

Pros:

It's ease of use. The fact that you cab reach out to your entire database in one click.

Cons:

Sometimes the updates require a better data connection

Ganga S.
Founder in India
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Ideal for service providers

5 3 years ago

Comments: Tracking customers and sending announcements to all parties involved without hm

Pros:

Collating customer data and seeking objective reviews for services. Helps build database and have a system for feedback collection and quality review

Cons:

Most customers ignore the feedback emails or fail to check for prolonged periods..