--- description: Get detailed information about Vonage Business Communications and how it can help you meet your business needs. Learn more about Vonage Business Communications price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Business Communications Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Vonage Business Communications](/software/159047/vonage-business) # Vonage Business Communications Canonical: https://www.capterra.com.sg/software/159047/vonage-business Page: 1 / 14\ Next: [Next page](https://www.capterra.com.sg/software/159047/vonage-business?page=2) > Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critical features. > > Verdict: Rated **4.0/5** by 320 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vonage Business Communications? Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 320 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Vonage - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Computer Telephony Integration - Contact Management - Dashboard - File Sharing - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Presentation Streaming - Private Chat - Queue Management - Real-Time Chat - Recording - Reporting/Analytics - SIP Trunking - Screen Sharing - Two Way Audio & Video - VoIP - Voice Mail ## Integrations (6 total) - Google Contacts - Method CRM - Microsoft Outlook - QuickBooks Online Advanced - Salesforce Sales Cloud - SugarCRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.com.sg/directory/30940/voip/software) - [Video Conferencing Software](https://www.capterra.com.sg/directory/31895/video-conferencing/software) - [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software) - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Alternatives 1. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.capterra.com.sg/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.capterra.com.sg/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [RingEX](https://www.capterra.com.sg/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [3CX](https://www.capterra.com.sg/software/158704/3cx) — 4.4/5 (465 reviews) ## Reviews ### "Reliable Business Communication with Room for Improvement" — 5.0/5 > **Isaac** | *25 June 2025* | Import & Export | Recommendation rating: 10.0/10 > > **Pros**: The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile, everything syncs pretty seamlessly. The ability to customize call flows and set up auto-attendants is super helpful for our small team. I also appreciate the integrations with other tools like Salesforce and Slack. > > **Cons**: The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings. It’s not always intuitive, so there’s a learning curve if you’re not super technical. Also, support response times could be faster. > > Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we wanted, it’s been smooth sailing. We rarely have dropped calls, and the mobile app makes it easy to stay connected when we’re on the go. There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well. ----- ### "WORST BUSINESS COMMUNICATION SERVICE" — 1.0/5 > **DONALD** | *7 July 2025* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: “Not positive at all. We have lost significant business and income because of this service. We cannot receive incoming calls to our business, and incoming calls account for over 95% of our revenue. This failure has cost us valuable clients and opportunities. Poor communication and lack of reliable support have only made things worse. I would never recommend this service to anyone.” > > **Cons**: “Extremely negative experience.Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office. From the beginning, there was no helpful setup or tech support. The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution. Even after more than two weeks, we still have major unresolved problems. The equipment we were sold isn’t even on the active items list to properly set up or troubleshoot. We deal with hardphone and softphone issues daily, with no consistent or reliable help from Vonage customer service. This service has cost us clients and income and created daily headaches.” ----- ### "Outstanding call center solution." — 4.0/5 > **Aaron** | *10 April 2025* | Recreational Facilities & Services | Recommendation rating: 9.0/10 > > **Pros**: The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently. > > **Cons**: There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support. > > Vonage has worked well for our call center and as an internal messaging app. It is easy to set and modify call groups. We are able to track reports of calls in and out as well as create virtual extensions to include external numbers within our group. The administration panel is far more intuitive than our previous provider. The phone system has been extremely reliable over the last few years as well. ----- ### "Success with Vonage" — 5.0/5 > **Bailey** | *12 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: We love that we can assign the phone number for an individual and have them set up right for the start of their employment. We also appreciate the call quality and the mobile app as it makes everything far more efficient. > > **Cons**: It took us a while to figure out the setup of each individual number but once we learned the process it became like second nature in getting them setup\! > > Having Vonage as a part of our daily routine really has improved our overall efficiency. ----- ### "Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas and apathetic. I'm screaming into the void" — 1.0/5 > **Byron** | *5 December 2024* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: Has good features like call recording and sms (when it's not losing your messages into the void) > > **Cons**: Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic > > I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my experience of 7 years as a customer paying $150 per month which includes many full outages, intermittent call and sms outages (just nothing comes on our end despite clients trying calls and SMS on their end) and software glitches, and which culminated in a ongoing SMS outage (despite having resolved the campaign registry) resulting in lost clients and a hair pulling two weeks of total unresponsiveness from tech support. I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us. Hundreds of these messages lost. Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication. Did a little switcharoo. A nightmare. I even have had nightmares. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.com.sg/software/159047/vonage-business?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/159047/vonage-business) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data