--- description: Get detailed information about HotelRunner and how it can help you meet your business needs. Learn more about HotelRunner price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HotelRunner Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Online Booking Software](/directory/20032/reservations/software) > [HotelRunner](/software/158882/hotelrunner) # HotelRunner Canonical: https://www.capterra.com.sg/software/158882/hotelrunner Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/158882/hotelrunner?page=2) > HotelRunner is a platform for online sales, management and digital marketing activities for hotels, daily rentals \& travel agencies. > > Verdict: Rated **3.9/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HotelRunner? Online sales and distribution management for all types of properties including individual hotels, chains, hostels, villas and bnbs. Includes website, booking engine, channel manager and more features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 32 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HotelRunner - **Location**: Delaware, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$9.95 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Commission based plan - 1% / (min. $9.95 per month) - **Target Audience**: 2–10, 11–50, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more ## Features - Booking Management - Booking Notes - CRM - Calendar Management - Campaign Management - Channel Analytics - Customer Support - Dynamic Pricing - Group Reservations - Incentive Management - Inventory Control - Lead Management - Multi-Channel Distribution - Multi-Channel Management - Online Booking - Order Management - Partner Management - Partner Portal - Payment Processing - Performance Metrics - Pipeline Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Online Booking Software](https://www.capterra.com.sg/directory/20032/reservations/software) ## Related Categories - [Online Booking Software](https://www.capterra.com.sg/directory/20032/reservations/software) - [Channel Management Software](https://www.capterra.com.sg/directory/30678/channel-management/software) ## Alternatives 1. [Booqable](https://www.capterra.com.sg/software/138689/booqable) — 4.8/5 (1126 reviews) 2. [Eventbrite](https://www.capterra.com.sg/software/114949/eventbrite) — 4.6/5 (5748 reviews) 3. [Hostaway](https://www.capterra.com.sg/software/152433/hostaway) — 4.8/5 (1524 reviews) 4. [Lodgify](https://www.capterra.com.sg/software/131924/lodgify) — 4.5/5 (1282 reviews) 5. [OpenTable](https://www.capterra.com.sg/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews) ## Reviews ### "Good value for m but still much to do" — 4.0/5 > **Admir** | *3 December 2018* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha\*\*\*, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great > > **Cons**: There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better. ----- ### "User friendly & strongly recommended" — 4.0/5 > **GUVENC** | *13 March 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: very easy to use, quite enough features for a hotel, succesful and quick support > > **Cons**: support desk or call center should be 7/24 reachable > > when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future. ----- ### "Avoid at all costs. No customer Service. It will keep overbook your property." — 1.0/5 > **Sam** | *3 October 2022* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them.... > > **Cons**: i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money.... > > I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called \[SENSITIVE CONTENT\] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can. ----- ### "User Friendly Channel Manager & A Modern Reservation Module" — 5.0/5 > **Nusret** | *24 April 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission. > > **Cons**: Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time. ----- ### "Very easy to use. Connects us to world" — 5.0/5 > **Erdem** | *3 December 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them > > **Cons**: easy and fast to update availability at all the sites. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/158882/hotelrunner?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/158882/hotelrunner) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data