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Who Uses JotForm?
Whether you run a business, nonprofit, or work in education or healthcare, JotForm makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.
What Is JotForm?
Trusted by over 9 million users, JotForm's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.
JotForm Details
JotForm
https://www.jotform.com
Founded 2006
Compare JotForm with similar products
Starting price
Free Version
Free Trial
JotForm deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Not Offered
- Videos
JotForm Features
Data Entry Software
- API
- Abbreviation Detection
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- CRM
- Calendar Management
- Collaboration Tools
- Conditional Logic
- Configurable Workflow
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Quality Control
- Data Replication
- Data Retrieval
- Data Visualization
- Database Support
- Document Management
- Drag & Drop
- Electronic Forms
- Electronic Signature
- Email Address Extraction
- Email Management
- Forms Management
- Image Capture
- Mis-Keyed Variation Detection
- Multiple Data Sources
- Offline Access
- Optical Character Recognition
- Phonetic Variation Detection
- Real Time Data
- Real-time Updates
- Reporting & Statistics
- Role-Based Permissions
- Task Management
- Third Party Integrations
- Voice Recognition
- Web Forms
- Workflow Management
Electronic Data Capture Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- CRF Tracking
- Clinical Study Management
- Compliance Management
- Configurable Workflow
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Storage Management
- Data Synchronization
- Data Verification
- Data Visualization
- Digital Signature
- Distributed Capture
- Document Classification
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Forms Management
- HIPAA Compliant
- Mobile Signature Capture
- Monitoring
- Multi-Language
- Offline Access
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reminders
- Remote Data Capture
- Reporting & Statistics
- Reporting/Analytics
- Secure Data Storage
- Third Party Integrations
- Visual Analytics
- Web Forms
- Workflow Management
Forms Automation Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audit Management
- Audit Trail
- Autofill
- Barcode / Ticket Scanning
- CRM
- Collaboration Tools
- Conditional Logic
- Configurable Workflow
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Import/Export
- Digital Signature
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Signature
- Email Management
- File Storage
- Forms Creation & Design
- Forms Management
- Full Text Search
- Offline Access
- Process/Workflow Automation
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Rules-Based Workflow
- SSL Security
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Third Party Integrations
- Version Control
- Web Forms
- Workflow Management
HIPAA Compliance Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Assessment Management
- Audit Management
- Audit Trail
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Security
- Document Management
- Document Storage
- Document Templates
- Documentation Management
- Drag & Drop
- For Healthcare
- HIPAA Compliant
- Incident Management
- Monitoring
- PCI Compliance
- Policy Management
- Policy Training
- Real Time Reporting
- Remediation Management
- Reminders
- Reporting & Statistics
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Risk Management
- Sarbanes-Oxley Compliance
- Search/Filter
- Secure Data Storage
- Security Auditing
- Self Service Portal
- Task Management
- Third Party Integrations
- Training Management
- User Management
- Vendor Management
- Version Control
- Vulnerability Scanning
- Workflow Management
PDF Software
- API
- Access Controls/Permissions
- Alerts/Notifications
- Annotations
- Batch Processing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compression
- Convert to PDF
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Data Import/Export
- Data Synchronization
- Digital Signature
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Encryption
- File Management
- File Transfer
- Forms Management
- Full Text Search
- HIPAA Compliant
- Indexing
- Merge/Append Files
- Mobile Access
- Offline Access
- PDF Conversion
- PDF Reader
- Real Time Notifications
- Rich Text Editor
- SSL Security
- Search/Filter
- Secure Data Storage
- Template Management
- Text Editing
- Third Party Integrations
- User Management
- Version Control
- Watermarking
Project Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Notifications
- Billing & Invoicing
- Budget Management
- Calendar Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Cost-to-Completion Tracking
- Customizable Templates
- Document Management
- Document Storage
- Drag & Drop
- File Sharing
- Gantt/Timeline View
- Idea Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Multiple Projects
- Percent-Complete Tracking
- Portfolio Management
- Prioritization
- Progress Tracking
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real-time Updates
- Reporting & Statistics
- Reporting/Project Tracking
- Resource Management
- Risk Management
- Status Tracking
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Traditional Methodologies
- Workflow Management
Survey Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- CRM
- Conditional Logic
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Invitations & Reminders
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Multi-Channel Distribution
- Multi-Language
- Offline Response Collection
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SSL Security
- Search/Filter
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third Party Integrations
- URL Customization
- Visual Analytics
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JotForm Reviews
Read all reviewsOverall rating
Average score
Datis M.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/11/2020
"Not the sexiest form solution out there, but boy is it powerful"
Comments: Excellent. It's an excellent platform with robust features and tons of integrations. Support is top-notch as well.
Pros: The conditional form fields and calculations make this an extremely powerful tool for anyone looking to capture information. It's affordable, works well, integrates with a lot of platforms easily, and does exactly what it's intended to do.
Cons: There isn't much. It isn't the sexiest platform out there, but with a little CSS you can get the forms styled exactly how you want them. It would be nice to have better WYSIWYG options. Really minor detail, but I get quite annoyed when the forms auto sort in the order of most recently updated. They start by displaying alphabetically, I'll click on my desired form, but right as I click it changes ...
Vendor Response
by JotForm on 26/11/2020
Thanks for your review and glad you like two of the best JotForm features, calculation and conditional logic. We really appreciate it.
Regarding the sorting problem you've encountered on the My Forms page, we tried it but we can't replicate the problem. The selected sort option is saved even after revisits. Could you please clear your browser's cache and try it again? If the problem persists, contact us at https://www.jotform.com/contact/ so we can help you.
Regards!
- Reviewer Source
- Reviewed on 20/11/2020
Mark R.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support3 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/01/2021
"Build Powerful Web Forms in a Snap"
Comments: I needed to quickly build an embedded form for my website. I registered for an account and completed building the form minutes later. After a few minutes of learning which CSS classes were applied to each form element, the look and feel of the form only took a few more minutest and it was pulling data to the spreadsheet.
Pros: Ease of use and ability to customize a forms CSS to my university's branding standards. Forms are simple and intuitive to build with many options. From standard short and long fields to file upload capabilities, JotForm has many tools to get the job done. Branding was easy to customize by having direct access to the CSS through the form interface.
Cons: At the time of use, JotForm's pricing structure wasn't optimal for my organization. We had a few users who needed to create and manage forms but we couldn't find a level of access that gave us what we needed. Overall, the structure that we needed was affordable for single use, but not for multiple users.
Vendor Response
by JotForm on 03/02/2021
Thanks for your awesome review. The ability to customize the form with CSS injection is indeed what most users like because you can do pretty much everything on the form design like matching your branding colors. Cheers!
- Reviewer Source
- Reviewed on 21/01/2021
Lupe A.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/06/2021
"Great automation tool to integration among multi-channel platforms"
Comments: It is a great tool to integrate across a lot of platforms. In our case we use it to gather information from everyone through our website, and we can send that info to our CRM which is key to start the customer journey.
Pros: Integration to Salesforce and other systems to organize workflows with almost non manual intervention
Cons: Lack of Autofill, difficulty customizing the forms.
Vendor Response
by JotForm on 20/07/2021
Please check out our newly released feature called Prefill Forms https://www.jotform.com/prefill-forms/, this should fit perfectly for the autofill app that you're looking for.
You may contact us at https://www.jotform.com/contact/ if you have any questions.
Regards!
- Reviewer Source
- Reviewed on 22/06/2021
Athi K.
-
Overall Rating1 /5
-
Ease of Use3 /5
-
Features & Functionality1 /5
-
Customer Support1 /5
-
Value for Money1 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 04/02/2020
"Buggy Features, Terrible Support"
Comments: This form builder appeared promising at first, as we were going to use it as an application form for our company. We had bought the one-year paid subscription. A critical issue was to get the form translated into different languages to assist our applicants. After we translated the whole form, which took multiple hours, the form was working fine and translations were working fine too. However, after some testing, we realized the translations had suddenly disappeared for no reason, and most importantly, despite trying to restore the form to a previous version, we couldn't retrieve the translations. We contacted support (which is only possible via a Q&A forum, no email or phone line available) who told us the problem would be passed to the developers and be looked at. Needless to say, after multiple messages from our side and after a month's time, no one reached out from the developers and solved our issue. As a result, we requested a full refund and will never use the service again. This got us many weeks back of our schedule in the HR Department of our company, and honestly it's a service we would never recommend to anyone.
Pros: Easy to use, intuitive form building, relatively complex conditions can be added.
Cons: Terrible Support. They didn't solve an important issue for us, so we canceled the paid subscription and requested a refund.
Vendor Response
by JotForm on 20/09/2020
We are truly sorry for your unpleasant experience and we completely understand how you feel about the lack of support during that time. It is also sad to know that your issue was not resolved immediately. While we do not provide an ETA on bug reports, our dev team will always resolve issues as quickly as they can. Anyway, right now, we do not have any problems using the language translation feature so I assume this has been resolved a long time ago.
Just to clarify, we provide supports via our Support System at https://www.jotform.com/answers/ and through email support[at]jotform.com. Unfortunately, we do not provide phone support, we believe a web app issue is best resolved through a forum or email because we always provide step by step instructions with screenshots, GIF, or sometimes codes if needed.
Thank you!
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 04/02/2020
Chris S.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/03/2021
"Best online form platform I've used"
Comments: The experience has been WONDERFUL! Their support team has always been able to help me navigate any issues, especially in the beginning when I was learning the features that aren;t common in other systems. Now, I can get what I need from their support documents.
Pros: I like jotform for its simplicity. I have used many other platforms to build online forms and Jotform BY FAR outshines them all. It is super easy to use and very user friendly. I like that they have make the user experience so easy to build, implement and tabulate results.
Cons: I haven't really ran into anything that I don't like about the software honestly. Anything I have ever wanted it to do is built into it already or they have an integration already in place to assist.
Vendor Response
by JotForm on 16/04/2021
Thank you for your nice review. We are happy to hear about your overall satisfaction using JotForm. Best Regards!
- Reviewer Source
- Reviewed on 31/03/2021
