What Is Jotform?

Trusted by over 18 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Who Uses Jotform?

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

Jotform Software - Create gorgeous forms without needing to know how to design. Jotform Software - Jotform provides HIPAA-compliant forms and a business associate agreement (BAA) so your organization can collect health information safely and securely. Jotform Software - With secure PCI compliance, a mobile-friendly interface, no additional transaction fees, and 35+ payment gateways available on our free plan, Jotform makes it easier than ever to securely receive online payments. Jotform Software - Jotform offers the largest selection of free form templates available online. Jotform Software - Jotform offers everything from CRMs and cloud storage solutions to payment processors and project management boards!

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Reviews of Jotform

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Svetla
Svetla
Marketing manager in Bulgaria
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for easy forms creation, also when you are on a budget

5.0 2 months ago New

Comments: Very pleased, have been using the tool for 3+ years and it's always saved a lot of time / done the job well

Pros:

The user interface is super simple and there's really no learning curve, Jotform also smoothly integrates via Zapier with tons of other tools which is critical for us. Entries go into a spreadsheet or PDF, and you can also choose to go with a completely free Starter package

Cons:

The design templates could be more, I often find difficulties finding a more simple template to use

Jotform Response

2 months ago

Hello Svetla, Thank you for the positive rating. We are glad that you have enjoyed our UI and integrations. We do have a number of available templates you can check at this link: https://www.jotform.com/form-templates/. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Verified Reviewer
Web Developer in Malaysia
Verified LinkedIn User
Design, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Premium Form Builder Plugin

5.0 last month New

Comments: Easy to use and set up with a premium design that is auto-optimized to suit different screen sizes. before I learned about jotform, I attached calendly link on my website and end up with a lot of unwanted or nonqualified prospects booking a call with me but didnt show up. With jotform, I can set clients' expectations of my service fee range via the form questions and answer and only allow those who complete the submission to book a session with me. It's not just a form tool but also perfect for prospect filtering as only serious prospects will fill out all those questions and get to my calendly link to book an appointment.

Pros:

I like the premium, animated, and classy form interface compared to a normal google form. It makes my website look so much more professional. I also love that it can perform validation for the input and comes with automation and mobile apps to make life easier. I love that the form is auto-optimized according to the different screen sizes of our devices.

Cons:

nothing it's really good for its feature already. I couldn't ask for more.

Jotform Response

4 weeks ago

Hello Funnel Whiz Studio, We're so happy to know you had a great experience using our platform. Thank you for the detailed review. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Ian
Assurance Manager in Australia
Renewables & Environment, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Jotform Review

3.0 2 months ago New

Comments: An improvement over our existing paper-based system.

Pros:

Its mobility has made it very useful for use as a digital checklist tool for our personnel working in the field.

Cons:

Not necessarily a fault of the product, but the biggest challenge we've faced is convincing our blue collar workforce to use the tool. They often favour paper-based processes.

Jotform Response

2 months ago

Hello Ian, Thanks for your appreciation of our product. That's so much appreciated. Perhaps someone may need to explain to them the ease of going paperless. It might also help convince them if they learned of our ongoing End of Year sale where we offer 50% discount on all yearly plans. You may check our pricing page to learn more http://www.jotform.com/pricing/. If you have further questions or concerns, please contact us through our support contact form at https://www.jotform.com/contact/. We'd be happy to help.

Ismael
Guest manager in Spain
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Jotform in tourist rentals

5.0 2 months ago

Comments: In general, my experience is very good and has allowed me to keep better accounting records and on the other hand to have better control of the condition of the floors and the identification of potentially dangerous reserves.

Pros:

It allows us to carry out a check-in registration by our check-in agents, where you can register instantly if there is any problem in the apartment or with the guests, everything is done through a form that has logical answers to send email alerts in case there is a problem.On the other hand, it allows us to keep track in real time of the money of rates received by the agents.

Cons:

We would like to customize even more the automatic messages/warnings to make it easier to identify them in the mail. On the other hand, we miss more modes for the forms with more options, such as being able to enter an unlimited number of photos without this number having to come predetermined by default.

Jotform Response

2 months ago

Hello Ismael, We are grateful that you took the time to leave us a positive review. Your feedback helps us improve service for everyone. It is possible to disable the limit on number of files to be uploaded in the file upload properties. But, the max file size for each file is capped at 100mb. For more information, you can check this guide: https://www.jotform.com/help/33-changing-the-file-upload-size-limit/. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Mohamed Salah
Project Manager in Tunisia
Management Consulting, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Convenient & Easy to Use: My Experience with Jotform

5.0 3 weeks ago New

Comments: Overall, my experience with Jotform has been positive. I find it to be a great tool for creating and managing web forms and I am happy with the features that it provides. It is easy to use and I can quickly complete tasks with the intuitive user interface.

Pros:

Jotform has been an incredibly convenient and easy to use tool for me. I love that I can create and manage web forms without needing any coding knowledge. The user interface is highly intuitive and I find myself able to quickly complete tasks without having to search through menus and settings.

Cons:

My only complaint about Jotform is that the free version has limited features and cannot be customized as much as I would like. I wish they had more features included in the free version so that I could take full advantage of what the platform has to offer.

Jotform Response

3 weeks ago

Hello Mohamed, Thank you for the positive feedback. We are glad that you like our no code form builder. You can fully customize the classic form using custom CSS. You can check this guide: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. Or get the full source code of the classic form. For more information, you can follow this link: https://www.jotform.com/help/104-how-to-get-the-full-source-code-of-your-form. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.