15 years helping Singaporean businesses
choose better software

What Is Steam-connect?

Steam-connect offers tools and features for businesses to engage with their leads, from calendar scheduling to chat support. Their data cleansing and enrichment features will make sure that leads are always up-to-date. They also offer inbound and outbound telephony, email handling, market research & extensive reporting.

Who Uses Steam-connect?

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs.

Steam-connect Software - Realtime Dashboard
Steam-connect Software - Agent screen
Steam-connect Software - Campaign setup
Steam-connect Software - Login screen
Steam-connect Software - Knowledge base

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Reviews of Steam-connect

Average score

Overall
4.9
Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
88%
4
13%
Bas
Service Delivery Manager IT in Netherlands
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Very handy contact center software

5.0 6 months ago

Pros:

Very customizable, api connected, easy usage

Cons:

Earlier this year some serious downtime of the telephony service. But lately no problems anymore

Steam-connect Response

6 months ago

Thank you very much for your nice review!

Wajahat
Software Engineer in Pakistan
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Very cheap and Afforable

5.0 3 years ago

Pros:

Good service, affordable and good support.

Cons:

many things still can be improved but yet still its good

Andy
Andy
Consultant in Argentina
Verified LinkedIn User
Human Resources, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A good option for contact centers

4.0 3 years ago

Comments: I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

Pros:

It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.

Cons:

It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.

Justin
Lead Client Care Representative in US
Veterinary, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Steam by codelogic

5.0 3 years ago

Pros:

A very impressive and highly functional product, this software is ideal for managing calls and communications

Cons:

The software takes some getting used to, but with practice becomes very smooth.

Richard
Remote Assistant in US
Machinery, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great choice for telephony

5.0 2 years ago

Comments: I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider.

Pros:

The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note.

Cons:

Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem.