Steam-connect

A good option for contact centers

Comments: I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

Pros:

It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.

Cons:

It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.

Very handy contact center software

Pros:

Very customizable, api connected, easy usage

Cons:

Earlier this year some serious downtime of the telephony service. But lately no problems anymore

A fabulous tool

Comments: Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm

Pros:

I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened

Cons:

The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page

Very cheap and Afforable

Pros:

Good service, affordable and good support.

Cons:

many things still can be improved but yet still its good

Steam by codelogic

Pros:

A very impressive and highly functional product, this software is ideal for managing calls and communications

Cons:

The software takes some getting used to, but with practice becomes very smooth.