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SalesLoft
What Is SalesLoft?
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more informati
Who Uses SalesLoft?
Salesloft was built for the entire revenue organization. SDRs, AEs, Full-Cycle reps, AMs, CS reps, and their managers all have access to features to optimize the complete customer journey.
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SalesLoft
Reviews of SalesLoft

Easy to use lead gathering tool, contact tracker, and cadence tracking tool
Comments: Top-rated experience with onboarding the product and using the product. Anytime I reached out to support, they got back to me immediately and helped me resolve my issue.
Pros:
Salesloft is a great value for the money spent, it is easy to use, and my salesperson and their onboarding team did a great job getting my all set up.
Cons:
I wish they had more native integrations with CRMs. Salesforce is their primary integration.
Saleloft Over All Review
Comments: Overall experience is GREAT, it is easy to use and really effective in sales mangement.
Pros:
What I mostly love about Salesloft is that is really easy to use, and that it helps me target and follow up with more customers giving automated emails a personalized approach. Which helps me get more responses. I also love that I can sink it to me gmail, Hubspot and Seamless AI.
Cons:
What I dont like is the dialer I think is really basic, but it does not interfere with my performance. So what happens is when I important the contact from Seamless AI, I cant dial because the number was added to the company not the contact so I have to copy the number and paste in contact to be able to Dial.
Salesloft - It is what it is - Two stars
Comments: has been poor. There are better solutions out there. As BDRs we rely on tools like sales loft to do our job and make our living. When they work poorly we work inefficiently and cause us, and our company, money. Although I cannot be certain if it is a Salesloft issue or an internal issue with the folks who administer the program. Because of that I'm giving it 2 stars instead of 1 as it may not be 100% on Salesloft. Also not ceratin if my being based overseas and calling into the US means the phone issues are only for me or also for US based employees. thing is with all other VOIP calling (Zoom, facetime, skype, teams, etc...) I have zero issues - it is only with Salesloft.
Pros:
It integrates well with Salesforce. It is better than using a rotary phone and yellow pages like back in the day.
Cons:
Phone issues. Intermittent outages. Bad experience with support.
Alternatives Considered:
Solid Product. Couldn't imagine working without iit
Comments: Overall it's been a wildly positive experience. It's drastically increased our efficiency and helped us bring in a significant amount of revenue
Pros:
Salesloft is a staple in our business development initiatives. The platform makes it easy to organize your outreach efforts while continuously optimizing your methods. It truly helps us optimize efficiency for thhe sales team
Cons:
There are very few things to dislike about the software. We had a challenge where we were unable to track the performance of custom dispositions and sentiments on calls. Although the default dispositions are sufficient for tracking.
Highly Recommend
Pros:
From a sales role perspective, SalesLoft provides an easy to use platform for account management and tracking user productivity. The ability to create effective outreach cadences and having data analytics into testing email campaigns is absolutely crucial. The biggest pro for me is being able to make calls and track email open rates directly from the platform. My product team has also implemented an integration with our CRM allowing a seamless workflow for effective prospect outreach.
Cons:
My sales team and I are incredibly satisfied so far with SalesLoft and have not run into any system or customer support issues.
Alternatives Considered:
SalesLoft product review
Comments: Overall I have not been satisfied with our experience using SalesLoft because of the lacking support for business to consumers. On top of this, the customer service is nearly non-existent. Our account manager is not easy to work with and honestly has been a massive struggle for our business due to the extra resources required to get SalesLoft running as it should with the limited support coming from the SalesLoft support team.
Pros:
Overrall SalesLoft provides a way for customers to interact with business to business in a fairly new way. It helps with staying in touch and maintaining relationships that they say will help build your business.
Cons:
SalesLoft completely fails when it comes to interacting with business to consumers. There is no good texting feature as most consumers are texting during business hours rather than talking on the phone or managing their personal emails. This is the reason I would not recommend SalesLoft to a business.

Alternatives Considered:
Avoid at all costs
Comments: These people are vultures. Holy heck they are one of the least customer friendly companies I've ever interacted with. The Comcast of sales tools... We bought SalesLoft for a year and told them we didn't want to renew. They billed us anyways. We asked for a refund, and they said one could not be provided. I had to file a chargeback with the credit card company in order to finally get a refund. We asked if we could get our data exported, and of course they said they aren't able to do that. We asked if we can trial the product (since we hired a new sales person) in order to access our data, and they said they don't offer trials. They have a minimum of 2 seats even though we only have 1 salesperson. Honestly these guys couldn't care less about their customers or doing anything friendly at all, they're basically the worst company I've interacted with in recent history.
Pros:
The product works for the most part, it gets the job done. Most of the problems with this company are with their extreme customer unfriendliness, not the product itself.
Cons:
The software was average - it's pretty lame that you have to pay a high price for something that is available for free in other platforms like HubSpot. The main negative about working with this company is the people and experience you get talking to them, and their aggressive customer-unfriendly policies, not the software itself.
Salesloft great for tracking engagement
Comments: Great tool have tried a few others and this is by far my favourite
Pros:
The ability to create cadences and track opens and views in real time via the live feed feature it has
Cons:
The limited ability to create rules on cadence engagement (there are only 4/5 selections) would like more ability to customize according to my companies needs
Salesloft review - JB
Pros:
The possibility to create cadences is really useful to me (and in general for any sales company)
Cons:
In order to create cadences you must import all contact from another platform (Salesforce in my case) and this is a long process
Great Platform
Pros:
Easy way to create campaigns and send emails
Cons:
can't send 1000 at a time anymore, have to send 500 each
Very Highly Useful for Sales Teams- Can Be Buggy or Inaccurate
Pros:
I loved being able to see who was engaging with my emails, as well as being able to organize my sales outreach in a meaningful way & keep myself on track with cadences.
Cons:
There would be glitches semi-frequently. The platform would not work for a couple of hours, the "Import from Salesloft" feature wasn't working, the email signatures got messed up for multiple days at one point. I think they still have some technical things to work on but overall pretty good. Sometimes, I also think the system couldn't detect "opens," because someone would refer to reading an email that SL said they never opened.
On an ongoing basis, it helps us acquire new customers and close great deals.
Comments: With Salesloft, we are able to track the emails that are sent to our contacts on a daily basis and calculate how many consumers are interested in our communications, which allows us to focus our efforts and successfully close more deals.
Pros:
Thanks to Salesloft, we are able to automate all aspects of new client searches, in particular via emails. I absolutely adore how we can get analytics that show the behavior of future emails from our marketing campaigns and prepare reports and dashboards that show all the data captured, as it keeps us informed about the real level of engagement with our marketing campaigns. It's great that we can set appointments with potential clients through email and install appointments within our calendar and the client's calendar directly.
Cons:
I'm having some minor issues with Salesloft, maybe due to a misunderstanding of the correct way to handle some tools, and I also can't filter the records properly to easily identify what I'm looking for sometimes. This causes me some frustration.
Eases communication, and holds records in one place
Pros:
I like the fact that all email communication can be turned to cadences, and we can move away from antiquated email templates. I'm a big fan of the dashboard, that shows what calls, emails or tasks are due each day.
Cons:
The only thing I wish was different is the navigation, sometimes it requires a few too many clicks to get to cadences or schedule an email send.
a huge boost in the efficiency of the sales crew
Comments: With a substantially greater prospect-to-customer conversion rate as well as a shorter onboarding period, we've seen a significant increase in sales efficiency.
Pros:
The ease of use speeds up onboarding, converting new workers into producers in weeks. SalesLoft simplifies prospecting and keeps sales teams up to date on communication plans with potential accounts and leads. Analytics provide vital data to ensure you're continuously improving sales cycle efficiencies. It also helps the marketing team manage messaging style and content. Thus, Sales teams can focus on selling instead of creating messaging. The onboarding procedure was meticulously and it was easily set up.
Cons:
The only major issue I've had is arranging our emails. If you develop a template and then send it, it seems sloppy and likes it originated from just a computerized method.
Look elsewhere
Comments: My company likes SalesLoft for some reason but I've found it to be expensive and buggy. It's generally not fit for purpose and support is generally quite bad.
Pros:
Having email templates and being able to create cadences can be useful.
Cons:
More bugs than a low budget apartment in a bad neighborhood Dialer is bad and slow calls frequently do not log- Salesforce integration is bad Got labeled a spammer Doesn't work well with Outlook/O365 Delay on emails Certain graphics and text go through poorly/unprofessionally Attachments frequently don't work/won't go through Support is very bad No functionality to pre-list call outcomes to speed up slow dialer No importance or other buttons on email The "opened by" functionality isn't smart enough to know if you opened the email or your prospect did Limited LinkedIn integration Imports frequently fail and take longer than they should, particularly if from a report rather than lead view
Alternatives Considered:
Great Product, terrible onboarding and service
Comments: Gets the job done but come prepared to study the tool and learn on your own because their Customer Success Team will not be much of a help
Pros:
The product has a lot more depths than similiar products and offers many great features.
Cons:
Hubspot Integration is not greatOnboarding and ongoing Service are really bad
Cadence and Pipeline Tool that Works!
Comments: Territory representatives and AEs working on pre-opportunity accounts can now employ practical cadence tools. We can make changes to fields in SL (deals) that we previously had to do on different screens in our CRM. SalesLoft makes following up as simple as possible. The project's success hinged on the centralization of data, operations, and management. We were able to complete all of our goals with Salesloft.
Pros:
In terms of cadence and transaction follow-up, ease of use is important. The ability to see deals from the perspective of management allows for clear transaction intelligence. Salesloft is reliable, has a built-in Gmail integration, and is simple to use throughout the sales process. We've used different sales tools before, but Salesloft is significantly superior and more comprehensive. For SDRs and AEs, we've had to use distinct tools.
Cons:
Deals is a separate platform that SL has integrated within the technology. Without some of the same metrics and reporting capabilities as Cadence, it doesn't have the same feel. Deals are getting better, and I'm excited about the changes to uniform Cadence and Deals.
So many features but hard to use
Comments: Motivation and automation for my team.
Pros:
We purchased this product just over a year ago and there really is so much you can do. The reporting capabilities are virtually endless. I love the plugs into Slack and Salesforce. We use those daily. It really motivates my team to see who is setting meetings through SalesLoft and when they are being scheduled.
Cons:
This has been a very heavy lift. Things that would would think are intuitive are not. Changing the time for a cadence step is not as simple as changing the time. We have had to undergo multiple trainings for my team to bring everyone up to speed and training new hires has been difficult. That being said, there is a lot this product can do and will likely become very powerful once everyone gets the hang of it.
Salesloft Daily User
Pros:
Ease of use, volume of outreach in a matter of minutes, prospect tracking
Cons:
Texting is not easy to use and opting each prospect to allow for texting is a process. The app also needs to be better updated.
Must have for SDR's and their Managers
Comments: I have used it before in my previous organisations and have started again in my current ORG. Certainly one of the best Sales tool for teams
Pros:
Ease in carrying out my daily sales cadences and tracking my pending tasks is so easy with salesloft
Cons:
Nothing as such. it works amazingly well with Salesforce and Gmail
I love how easy it is to start to engage with prospects
Comments: Overall, SalesLoft is very easy to use and very powerful.
Pros:
I like that it helps me to find prospects that will be a good fit for my software. It is very intelligent software.
Cons:
It is kind of expensive to use for a small business like myself. It would seem less expensive for larger businesses than mine.
I use it on daily basis as a Sales Engagement platform but some features should be improved.
Comments: We use it for a few years as a Sales Engagement platform besides Salesforce but sometimes it doesn't work well when we change something in our data. Syncing between Salesforce and Salesloft should be improved.
Pros:
For me, it works very fast. It is easy to use it. Reporting is very good so I use it to prepare the reports for our sales meetings.
Cons:
I don't like the way how the syncing between Salesforce and Salesloft works. You can automate syncing for the contacts but you can't for the accounts, so I have to import every single account to Salesloft from Salesforce when we change some data on the accounts.
I have used salesloft for just over a year to increase my sales productivity
Comments: I was able to greatly increase my efficiency and productivity when it was working correctly.
Pros:
I like how easy it is to bundle and send mass amounts of emails. Much more than I would be able to do manually.
Cons:
For 3 months I was unable to use the tool. My emails were sending at about 1 out of 10 and I had to keep in constant connection with the Salesloft team to try to find the root of the issue. When it is working it is a great tool, however being unable to use the tool for 3 months was a major setback.
Good platform for sales teams
Comments: nothing to complain about. One of the best sales engagement tools out there.
Pros:
Ease of use, easy to get team ramped up quickly on it.
Cons:
Can be a bit clunky at times and need more integrations with software that matches well with it.

Salesloft
Comments: Great benefit to my overall client interaction
Pros:
I love the away that it tracks communication between myself and my clients. I also love being able to save templates.
Cons:
It is hard for me to navigate and sometimes has glitches