--- description: Get detailed information about Dynamics 365 and how it can help you meet your business needs. Learn more about Dynamics 365 price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dynamics 365 Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/30015/billing-and-invoicing/software) > [Dynamics 365](/software/157279/dynamics-365) # Dynamics 365 Canonical: https://www.capterra.com.sg/software/157279/dynamics-365 Page: 1 / 235\ Next: [Next page](https://www.capterra.com.sg/software/157279/dynamics-365?page=2) > Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. > > Verdict: Rated **4.4/5** by 5834 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dynamics 365? Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5834 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounting - Accounts Payable - Accounts Receivable - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Calendar/Reminder System - Campaign Management - Cash Management - Collaboration Tools - Commission Management - Consolidation/Roll-Up - Contact Database - Contact Management - Data Connectors - Data Import/Export - Dispatch Management - Email Management - Employee Scheduling - Financial Analysis - Financial Management - Financial Reporting - For Call Centers - For Insurance Industry - For Real Estate - General Ledger - HR Management - Income & Balance Sheet - Integrated Business Operations - Interaction Tracking - Inventory Management - Invoice Processing - KPI Monitoring - Knowledge Management - Labor Forecasting - Lead Capture - Lead Management - Project Management - Purchase Order Management - Reporting & Statistics - Reporting/Analytics - Requisition Management - Sales Pipeline Management - Scheduling - Self Service Portal - Support Ticket Management - Third-Party Integrations - Transaction Management - Work Order Management - Workflow Management ... and 38 more features ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Billing and Invoicing Software](https://www.capterra.com.sg/directory/30015/billing-and-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.capterra.com.sg/directory/30015/billing-and-invoicing/software) - [Financial Reporting Software](https://www.capterra.com.sg/directory/30050/financial-reporting/software) - [Fund Accounting Software](https://www.capterra.com.sg/directory/30114/fund-accounting/software) - [Dashboard Software](https://www.capterra.com.sg/directory/30839/dashboard/software) - [Lead Generation Software](https://www.capterra.com.sg/directory/30963/lead-generation/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.sg/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 2. [Zoho CRM](https://www.capterra.com.sg/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.sg/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18791 reviews) 5. [Odoo](https://www.capterra.com.sg/software/135618/odoo) — 4.2/5 (1316 reviews) ## Reviews ### "D365 is the Complete Solution for Pro Services" — 4.0/5 > **Eric** | *9 December 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales \& Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. > > **Cons**: The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. > > I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. ----- ### "Dynamics 365 is powerful but too complicated for small teams" — 4.0/5 > **Verified Reviewer** | *15 May 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The best part is everything is in one place - sales, invoicing, customer tracking, banking transactions all connected. Reports are very detailed and the automation saves time once you set it up. Microsoft support was helpful when we had big issues.i guess it's value for money overall and easy to use . > > **Cons**: Its way too expensive for small business like us. The learning curve is very steep, took almost 2 months for my team to get comfortable. Sometimes it becomes slow and there are random bugs with invoicing and bank sync. Customization is powerful but needs developer help which costs extra... > > We started using Dynamics 365 last year for our sales and finance management. Its really strong software but feels like its made for big companies. For daily work its okay after training but many times we waste time fighting with the system. Good for medium to large businesses but if you're small maybe look for simpler options. Still using it because data is safe and integrated but not fully satisfiied with the pricee ----- ### "the best 365" — 5.0/5 > **Paul** | *22 June 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It’s a very powerful solution but clearly more suited for large companies or a growing organization. than for others. > > **Cons**: Dynamics 365 is very complete because it brings together CRM and ERP in one solution. it is integrated with Microsoft (Teams, Excel, Outlook). so that connection is a huge strong point. > > The cost is high, especially for small businesses. The implementation requires expert swell-placed . ----- ### "Cumbersome, outdated, and expensive system" — 3.0/5 > **Matt** | *14 April 2026* | Insurance | Recommendation rating: 4.0/10 > > **Pros**: We find there is a lot of Microsoft support materials available to help, and putting in a Microsoft ticket is often helpful. The banking connectivity, reconciliation, and banking rules are super easy to set up and work really well when designed properly. Huge time saver on bank reconciliations. > > **Cons**: Dynamics is simply a re-skinned Great Plains and FRX reporter from the early 2000's. Functionality and many of the issues still exist, which makes it difficult to use and navigate. I find Dynamics licenses and cost of maintenance are still very expense for the value provided. You have to use a third party consultant (or internal support) to implement and project management which was quite costly and cumbersome. > > I think if we had the chance to select a new system again, we would definitely select differently. The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis. I also find the reporting is atrocious. Its archaic and difficult to use and update. ----- ### "CRM Solutions for Complete sales" — 5.0/5 > **Bill** | *2 February 2026* | Professional Training & Coaching | Recommendation rating: 5.0/10 > > **Pros**: Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. > > **Cons**: Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. > > Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. 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