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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
India
India
Benefits Customer Service Representative in US
Verified LinkedIn User
Insurance, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Well designed and manageable

5.0 2 months ago

Pros:

What I like most is the layout and how easy it is to use on a day to day basis.

Cons:

I have no complaints and really enjoy using it for work.

Wayne
Wayne
CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Leading SME ERP S/W in the marketplace

4.0 2 months ago

Comments: Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +.

Pros:

Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN.

Cons:

Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime.

Kay
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Very dynamic system but hard to learn and maintain.

3.0 3 weeks ago New

Comments: It has been very frustrating to use. To change pricing, take a PHD to figure out how to do it. Then you have to wait hours to see if it even took. Quite often it doesn't and then you have to get on the phone with Tech Support. Who has time to sit on the phone with Tech Support for hours.

Pros:

Haven't figured that out yet and I have been using it for over 2 years.

Cons:

It has a lot of programs that could really help us. But the Quick Reference Guides we use are not user friendly.

Jose
Senior Editos in Bolivia
E-Learning, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Customer Relationship Management / Dyamics 365

5.0 3 months ago

Comments: Dynamics CRM stands as a transformative investment, propelling our sales force into the digital landscape for seamless sales report generation. From the convenience of a web or mobile app, management can effortlessly examine sales leads and address any complications with ease.

Pros:

Effortlessly access information on the fly during your daily activities. The mobile app allows you to review any previous customer history before heading out for a visit.

Cons:

There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated.

vincent
CEO in US
Market Research, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Business engineering through microsoft dynamics 365

5.0 2 months ago New

Comments: Its scalability is superb since it suits all sizes of business right from the SMEs and the large enterprises.

Pros:

Microsoft Dynamics 365 is one software that is comprehensive in its applicability and has offered me solution in my accounting. In this case, it has widely helped me in streamlining operations and at the same time improvement of efficiency.

Cons:

I would note that this software is relatively expensive and not everyone can afford it