OnApp Cloud Platform

OnApp Cloud Platform

by OnApp

Who Uses OnApp Cloud Platform?

OnApp is used by hosts, telcos, MSPs, CDN vendors and other service providers to sell public/private/hybrid cloud services; and by enterprises for on-premise private & hybrid public/private cloud.

What Is OnApp Cloud Platform?

OnApp is used by Telcos, MSPs and other service providers to create, manage and sell their own IaaS cloud products - either using their own datacenter infrastructure, third party infrastructure or hyperscale infrastructure.

OnApp Cloud Platform Details

OnApp

http://www.onapp.com

Founded 2010

OnApp Cloud Platform Pricing Overview

OnApp Cloud Platform does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Webinars

Documentation

Support

24/7 (Live Rep)

Online

OnApp Cloud Platform Features

Cloud Management Software
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

OnApp Cloud Platform Reviews

Showing 4 of 4 reviews

Overall
4/5
Ease of Use
4/5
Customer Service
3.8/5
Features
4/5
Value for Money
3.8/5
Dominic N.
Managing Director
Computer Networking, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 15/07/2019

"Great software, good service"

Comments: We’re very happy with OnApp. Been with them for years, since we started our business in 2013. Definitely recommended.

Pros: Easy to use. Works out of the box. Integrated with the billing systems without much headache. OnApp store storage platform included in the system allows an array to span on multiple physical servers.

Cons: Support sometimes needs a little nudge in the right direction (escalation) to fix complex issues.

  • Reviewer Source 
  • Reviewed on 15/07/2019
Matt C.
Commercial Director
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/07/2019

"The perfect balance of cost-efficiency, ease of use and features."

Pros: The main reasons we choose to run OnApp is that beyond the initial installation, it's a robust, flexible and feature-rich virtualization platform. It costs far less to run than VMware, and Hyper-V, avoiding the dreaded VMware tax and SPLA licensing. Its license model means you can also pay as you grow, rather than a large, fixed, initial outlay just for the software. This means you can operate at a comfortable profit, whilst the market trends towards wafer-thin margins. In terms of ease of use, OnApp is head and shoulders above competition from the user-side. Its attractive and intuitive GUI offers even non-technical users a way to orchestrate tasks that would usually require forethought and a deeper technical understanding. Automatic backups for example, can be turned on with a single click. Even advanced features such as the failover of virtual machines between active hosts can be accomplished with a few clicks. Alongside this, OnApp comes with full API access, meaning it's simple to integrate with billing systems, reporting tools etc.

Cons: The downsides to the platform are pretty minimal, these are my personal gripes and many aren't valid to most users. Bugs - Being a pretty intensive user, we unearth a lot of bugs, typically minimal and only applicable to the GUI, an example would be something like - In OnApp 5.5 the IP list drop-down when assigning an IP to a VM is only 64 entries long, meaning 75% of a /24 range is not selectable. But this isn't the end of the world, we assigned it manually via API, and if these issues aren't service impacting - just a bug bear. I have never seen an example of an update that affected live-services negatively. You can install it on anything - Which means people install it on ANYTHING. Many of the examples that I have seen of "OnApp failing" are down to the user installing it onto sub-par hardware, or not following best practices. If you install OnApp onto hosts running consumer-grade SSDs, do not be surprised when they fail and storage crashes, equally if you don't follow best practices on important features like the storage switches (which should be enterprise-quality and stacked/HA) then you can't hold OnApp accountable when the single switch pops and your storage goes offline. It's like anything else, use it properly and as advised and it just works!

  • Reviewer Source 
  • Reviewed on 16/07/2019
Vince R.
CEO
Internet, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 13/11/2017

"OnApp has been a nightmare. Review by ScalaHosting."

Comments: None.

Pros: There isn't anything that we like. Their customer service and support was unfriendly and the quality of the software is bad too.

Cons: in 4 years we had to open more than 240 technical support tickets due to problems with their software which makes it 5 tickets per month and 1.25 tickets per week. In many of the cases their support staff didn't know what they were doing and they even caused full data loss for 2 servers. Good that we had backups to restore them.

  • Reviewer Source 
  • Reviewed on 13/11/2017
Dean K.
Director
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 24/04/2019

"Quality software with outstanding support"

Comments: It is been very good, we started using it when it was in its infancy and it has come a long way.
The support was the main reason for the switch from Xen.
We are only a small company and to know we have the backing of a large support team without having to worry about per ticket costs was a major selling point for us.

Pros: 1.) Simple to use GUI
2.) Integrated with our 2 billing systems (hostbill and WHMCS)
3.) It is constantly being developed.
4.) Its a complete solution there are no other addons to buy
5.) The support has been outstanding.
6.) Clear per CPU pricing

Cons: There is only one thing that sometimes annoys me, when you have a support ticket they fix an issue and do not tell you how they did it... so you have to ask :)

  • Reviewer Source 
  • Reviewed on 24/04/2019