--- description: Get detailed information about eCasework and how it can help you meet your business needs. Learn more about eCasework price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eCasework Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [eCasework](/software/156323/ecasework) # eCasework Canonical: https://www.capterra.com.sg/software/156323/ecasework Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/156323/ecasework?page=2) > Case management \& CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines. > > Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eCasework? Councillors, MPs, MSPs, AMs, MLAs, union representatives and their staff in the UK. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 9 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Porism - **Founded**: 1987 ## Commercial Context - **Starting Price**: £6.25 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: eCasework for individuals: £6.25/month or £60/year Discounts available for team subscriptions. Contact eCasework for a team quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom, United States ## Features - Feedback Management - Interaction Tracking - Issue Tracking ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Complaint Management Software](https://www.capterra.com.sg/directory/30674/complaint-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [MasterControl Quality Excellence](https://www.capterra.com.sg/software/148577/mastercontrol) — 4.5/5 (526 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [HelpDesk](https://www.capterra.com.sg/software/185973/helpdesk) — 4.6/5 (180 reviews) ## Reviews ### "eCasework is a vital part of my toolkit as a local councillor." — 5.0/5 > **Andrew** | *11 May 2017* | Recommendation rating: 8.0/10 > > **Pros**: The best thing about eCasework is it allows me to track all my open casework in one easy place. The system provided by the council is not suitable for my needs, as it is really designed for officer demands and not the demands of a councillor. > > **Cons**: The one niggle I have with the software at the moment is the difficulty of searching for a case and not being able to click to open the case itself. This seems cumbersome. ----- ### "Casework made simple" — 4.0/5 > **fiona** | *26 June 2019* | Political Organization | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use and organise cases. It is easy for different users to add information and update cases so everyone has access to the information. The tags and graph is also very handy and a helps to map out what we are dealing with. > > **Cons**: Can be very glitchy with the update function. Doesn't copy and paste very well from emails or documents. > > I have been very happy with eCasework, it has worked very well for our office as we have a number of users and we can all update cases and find information very quickly. The ability to set a reminder and due date is extremely useful in a busy office, it helps to keep on top of our case load. ----- ### "Excellent software, makes my job a lot easier - would highly recommend." — 5.0/5 > **Sarah** | *31 May 2017* | Political Organization | Recommendation rating: 10.0/10 > > **Pros**: I like the functionality, the ease of use and being able to store our inform in one, easy to access location. The staff are fantastic, very accommodating and take your ideas on boards. We have had no major issues since starting to use the software and feel reassured by the security in place considering the sometimes sensitive nature of the information held. We had looked at other software providers in our search for finding one that would fit our requirements and the one month free trial was an added bonus and the overall value for money cannot be beaten. > > **Cons**: I wouldn't class it as a con so much, there are small features that we would like added but the staff at ecasework are happy to take our ideas on board and see if they can marry them into the software. We have a progressive relationship and as our input into the software grows, we can offer suggestions that we know will be looked at and not dismissed as soon as they have been received. ----- ### "Excellent System that makes handling casework much FASTER and EASIER\!" — 5.0/5 > **stephanie** | *14 June 2017* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Top of my list are the stand out levels of customer service, (personal and very quick response every time), and the ability to tag an area of the software and quickly send a message suggesting improvements or expressing an opinion....and several times they have adjusted the software to make exactly the improvements I have suggested, or asked me some further questions to make sure they get it right, (often within a few days) Software: Easy and intuitive ; flexible \& quick to use; setting review dates; email facility; keeps docs \& photos together and organised - even the most complex cases; access on smartphone allowed me to set-up/ update cases while speaking to customers, (avoiding writing info down to add later). > > Quick and fast - saving me loads of time\! ----- ### "Use of eCaswork as a Councillor" — 5.0/5 > **Ian** | *26 June 2019* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, support excellent (although I didn't need to use it that often). My feedback was acted upon. > > **Cons**: Could do with added functionality to set up template letters \& e-mails and print of envelopes. Also, search function against names as I have now built up hundreds of constituents and having to scroll down is a bit of a pain. > > Mainly used as a means of keeping all my e-mails on record and in one place for retrieval. Functionality is very easy. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/156323/ecasework?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/156323/ecasework) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data