--- description: Get detailed information about Supportbench and how it can help you meet your business needs. Learn more about Supportbench price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Supportbench Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Supportbench](/software/155934/supportbench) # Supportbench Canonical: https://www.capterra.com.sg/software/155934/supportbench Page: 1 / 7\ Next: [Next page](https://www.capterra.com.sg/software/155934/supportbench?page=2) > Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. > > Verdict: Rated **4.8/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Supportbench? For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 131 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Supportbench Services - **Location**: Vancouver, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$32.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per-agent scaled pricing starting at $35 USD a month per agent. We want you to grow and that's why everyone gets the same product, and as you grow, we grow. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM - Call Center Management - Catalog Management - Collaboration Tools - Content Management - Customer Database - Customizable Branding - Customizable Templates - Dashboard - Data Security - Discussions/Forums - Email Management - Feedback Management - Full Text Search - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Text Editing - Third-Party Integrations - User Management - Workflow Management ## Integrations (14 total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) - [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Sorting out anxious sellers from casual house hunters" — 4.0/5 > **Callum** | *5 September 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: In real estate, our inbox gets hammered by agents, buyers, and sellers all talking at the exact same time. Supportbench lets us group incoming tickets by the actual listing ID, so I instantly know if I am dealing with a simple viewing request or a closing that is falling apart. > > **Cons**: Setting up my own quick replies for common viewing questions took way longer than it honestly should have. The menu to create those text shortcuts is buried pretty deep in the personal settings, and I had to click around blindly just to save a basic template. > > We got a strictly organized queue that keeps sensitive contract disputes totally separated from basic weekend viewing requests. I finally got to stop wasting my morning asking frustrated buyers which exact street address they are actually emailing us about. ----- ### "Keeping frantic freight clients updated without constantly calling the drivers" — 5.0/5 > **Recep** | *18 September 2026* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Running an active logistics firm means we get hundreds of emails asking where a specific truck is right now. Supportbench lets us connect our freight tracking system directly to the ticket, so my team can see the exact border crossing status without having to yell across the room to the dispatchers. > > **Cons**: The notification alerts for incoming high-priority emails are honestly completely useless on a loud office floor. I tried to change the desktop alerts to something much louder when a VIP shipment gets delayed, but the platform only gives you three basic chimes that all sound exactly the same. > > Our dispatchers finally get to focus on actually routing trucks instead of constantly answering basic location questions from the support staff. I got a much calmer office environment because every single customer service agent has the active freight details sitting right there on their own screen. ----- ### "Keeping track of urgent billing errors without the mess" — 4.0/5 > **Peter** | *31 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Handling non-stop questions about failed invoices or portal lockouts was a total nightmare before we switched. Supportbench links the customer's account data straight to the ticket, so I never have to ask for their billing ID twice. > > **Cons**: The Spanish localization inside the dashboard still feels a bit awkward in a few of the menus. I mostly just stick to the English layout because a couple of the translated buttons do not make a lot of sense to a native speaker. > > I got a fast way to handle complex invoice tickets without constantly opening up our main database. I got my sanity back during peak tax season because all the client history is sitting right there on my screen. ----- ### "Catching unhappy clients before they actually leave" — 4.0/5 > **Kimy** | *24 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: As a director, my biggest headache was losing major accounts because a recurring bug slipped through the cracks. Supportbench groups all those scattered tickets into a single health score, so I know exactly which clients need a phone call today. > > **Cons**: The automated report scheduling in Supportbench is honestly a little clunky to set up initially. I had to click through three different menu tabs just to get a basic weekly performance summary sent directly to my inbox on Monday mornings. > > We got a proactive way to monitor account health instead of just waiting for a cancellation notice. I got absolute peace of mind knowing I can check one dashboard and instantly see how my entire department is performing without running manual audits. ----- ### "Upgrading for better AI and reporting without losing our B2B setup" — 5.0/5 > **Suhani** | *20 August 2026* | Chemicals | Recommendation rating: 8.0/10 > > **Pros**: We liked our old software since it handled B2B accounts well, but Supportbench does way more with that client data. Getting instant health scores, AI case summaries, and easy reporting right out of the gate is a massive upgrade. > > **Cons**: The report export screen in Supportbench is pretty clunky and looks outdated. The data itself is super useful, but the actual downloading process really needs a UI refresh to match the rest of the platform > > You get the full picture of a client's health right there while you work the ticket. The AI summaries and built-in SLAs mean you don't have to go digging for context before answering a customer. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.sg/software/155934/supportbench?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/155934/supportbench) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data