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What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system!

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

US$20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$20.00/month.

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

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Features of Zoho CRM

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Setting/Tracking
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Training Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Zoho CRM Alternatives

Sales force automation solution that helps businesses monitor stock statements, schedule official tours, and manage CRM activities.
Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all B2B functionality they need.
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Trusted by 800k+ teams. Streamline workflow today!
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Starter Suite is the fastest, easiest way to get started with a complete CRM.
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.

Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Hemant
Hemant
C-LEVEL in India
Verified LinkedIn User
Accounting, Self Employed
Used the Software for: 1+ year
Reviewer Source

ZOHO CRM review.

5.0 2 months ago New

Comments: It wasn't good. If I learn that a company is using it, I aggressively encourage them to switch because using almost ANY other technology may help you become far more productive and lucrative in addition to saving a ton of money.

Pros:

Primarily because it allows you to tailor its features to meet your business objectives, ZOHO CRM is incredibly user-friendly. It is really simple to use and has an excellent interface. It's a great tool for managing your client relationships because it lets you stay on top of things like managing leave, attendants, sales, and customer tracking continually.

Cons:

pretty much everything of it. You must upgrade in order to use the platform's other features, which include adding more expensive Zoho tools to your portfolio like SalesIQ, Campaigns, and other features. The workflow component is highly incongruous and lacking in intuition. Due to its outdated interface, Zoho is stuck in the 18th century when compared to competing platforms that employ real workflows.

Delilah
Operations Management in Canada
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

ZOHO CRM works well enough

4.0 2 months ago New

Comments: Generally quite good within the realm of what is already established in the system and can often help with custom code functions for features that aren't readily available. Implementation was mostly left up to us with support when asked for. Other companies we looked at would have done the implementation for us, which, if you have the budget, will definitely help speed up and streamline your process.

Pros:

Aesthetic and general ease of use. Workflows are generally easy to implement. Most of my staff seems to have gotten the hang of things pretty quickly. HIPAA compliance was a must for my small medical business, and ZOHO CRM was able to provide.

Cons:

Missing some key features - or example, tasking a group rather than an individual, seems to be a feature that many people have been asking for, for a long time (several years), but has yet to be developed. Another example, the Deal Kanban View is nice, but if you want to see only one pipeline (regularly, set as your default), this isn't possible. You have to select that pipeline manually every time you go into the deals view.

Alternatives Considered: LeadSquared

Reasons for Choosing Zoho CRM: Lack of HIPAA compliance, and lack of features within our budget

Switched From: HubSpot CRM

Reasons for Switching to Zoho CRM: pricing was much more competitive for a small business like ours.

Osman
Marketing Support Manager in Honduras
E-Learning, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho for customer management and marketing initiatives

3.0 2 months ago New

Pros:

The user interface that offers and the different integration with different products that Zoho as well offer for different departments for the company

Cons:

There is still a need to have native integrations with other applications

Ed
Studio Owner in US
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Backbone of My Business

4.0 4 months ago

Pros:

As a Zoho One user, I love the combination of more than a dozen business tools that I've used in pieces before. Now, they are all connected and integrated. The list of functionality and critical features is so long... This is truly the backbone of my photography studio. I thought I'd just get a CRM but with the automation and interconnection between the suite components, I just dove in!

Cons:

The main gripe comes with the slow implementation of some bug fixes and shortcomings. The forums are filled with users' requests for some of the industry-standard features, to which we keep hearing "in progress" or "no timeline". Some of such discussions take months and even years... It could be that the company bit more than it could chew, as the resources on some projects surely run thin, while other projects thrive.

Alternatives Considered: HubSpot Marketing Hub and HubSpot CRM

Reasons for Choosing Zoho CRM: Costs and breadth of services. Zoho is unbelievably affordable for the smallest of businesses, offering all they need.

Switched From: Salesforce Platform

Murat
CEO in US
Medical Devices, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good CRM with room for improvement

5.0 2 months ago

Comments: Useful CRM with great functionality. Need to spend the time and set it up.

Pros:

Complete CRM solution for reasonable price.

Cons:

All ZOhO products are separate and in order to work together they need to be externally synced.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Zoho CRM: Zendesk, intercom, Dixa, Salesforce. And Notion.