What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system!

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

US$20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$20.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
View 6 more
Zoho CRM video
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies

Features of Zoho CRM

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Social Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Feedback Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Zoho CRM Alternatives

Integrated business management solution that automates financial, customer relationship and supply chain processes.
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Build around the customer with AI-powered apps to create amazing experiences.
Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.

Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Henry
Henry
Director Digital in Guatemala
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Your clients in the cloud

5.0 4 years ago

Comments: In my organization we need to have access to our customers' information, anywhere, so we think we should migrate everything to Cloud, and Zoho helped us to do it quickly and easily.

Pros:

Easy, everything is everywhere, easy to access even from the cell phone, it is incredible that all the information is online. It helped me a lot not to depend on sitting in the office to work.

Cons:

It can be adapted for all companies, however for Latin America and certain information such as the NIT field that is not found but solve it by generating an alphanumeric field

Alternatives Considered: Dynamics 365

Reasons for Choosing Zoho CRM: We needed a cloud solution, in order to have access to information outside the office.

Switched From: Dynamics 365

Reasons for Switching to Zoho CRM: The price.

Juan
Juan
Software Engineer in Mexico
Verified LinkedIn User
Pharmaceuticals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I chose ZOHO years ago due to the costs, and I've never regretted

5.0 last month New

Comments: We've been working together with Zoho for many years, and we've added some unique features to our B2B sales process. The personalization process was simple, and there are a ton of well-explained articles and support videos available. All of the new hires have so far been able to pick up on the system very quickly. However, a CRM system is only as good as its upkeep. The management is very simple, for instance, we use a telephone bridge with Sipgate to have all calls enter the system directly and manage the salients with a single click. Electronic mail forms can be freely created without restrictions and sent directly from the system to one person or as a campaign to a number of potential donors. This has significantly accelerated our sales. I was initially concerned about the support, but Zoho provided a support agency that responds quickly and offers assistance.

Pros:

Our main challenge in B2B sales and technology is, obviously, to use multiple employees at once to process customer feedback. With Zoho, there are numerous opportunities to design custom customer interest maps for each product. This way, every manager is aware exactly what to ask for the next time they speak with a client. We have mapped out every step of our sales process using software, from campaign selection through initial launch, calls, and closing or, to put it another way, the full life cycle of a sales opportunity. This creates clear structures and enables us to measure many processes that we could previously only estimate. Both the revenue forecasting with dates and probabilities and the workflows, which are simple but effective, reduce unnecessary clicks. The integration of external or other Zoho products is incredibly simple. Writing my own scripts is interesting to me as an IT professional.

Cons:

Theoretically, a Zoho user has the option to use add-ons to manage numerous other business functions in addition to the CRM, including the website, finance, and other areas. However, to my taste, this can sometimes seem excessive. I ignore the other add-ons and concentrate only on the CRM's strengths. Because we generate a lot of emails using the tool, it is inevitable that some will be blacklisted and blocked as soon as one of the sending IP addresses is marked. The contacts are then abruptly locked out of the CRM, which is upsetting given that you were previously in regular contact with the customer. As a user, you have little power at this point. Detailled dashboards can be created in the reporting area, which works very well. Unfortunately, there aren't many options for calculating fields.

Wade
Senior Broker in Australia
Financial Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Zoho Review

2.0 2 months ago New

Comments: the System itself is good, the back end not so good.

Pros:

makes application for us streamlined and easy

Cons:

Developers are slow, often get requests wrong.

Rick
Rick
Owner in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho has been my best friend for years

5.0 3 months ago

Comments: Overall we've been super happy with Zoho CRM. We've been using it for many years now and plan to continue using it. If I had to start over again I'd pick Zoho again.

Pros:

I've been using Zoho CRM for what seems like forever and I've liked it since day one. It's easy, intuitive, and a pleasure to use. Plus it was one of the first CRM's with a mobile app back in the day.

Cons:

It's gotten a little long in the tooth but I think they are upgrading it again soon. Nothing is wrong, I just like getting lots of updates.

Alternatives Considered: Act!, Pipedrive, monday.com, Podio, Salesforce Platform, HubSpot CRM and Zendesk Suite

Reasons for Choosing Zoho CRM: We tested and continue to test different CRM's and Zoho was the best fit for us and continues to be. We came from an old desktop based CRM and wanted to be cloud based.

Switched From: monday sales CRM, Act!, Pipedrive, monday.com, Podio, Salesforce Platform, HubSpot CRM and Zendesk Suite

Reasons for Switching to Zoho CRM: Zoho had great customer service and a very easy platform to use. They were cloud based early on and that was a big deal for us back then.

Landon
Landon
Chief Of Operations in US
Verified LinkedIn User
Automotive, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM allowed me to improve customer satisfaction and increase sales very quickly.

5.0 last month New

Comments: Zoho CRM offers a wide variety of benefits for companies looking to manage their customer relationships more efficiently. The platform is easy to use and offers a wide variety of tools and features to manage sales, marketing, customer service, and process automation. Additionally, Zoho CRM easily integrates with other business applications, allowing companies to manage their internal processes more efficiently. Zoho CRM's pricing plans are reasonable and tailored to the needs of businesses, making it an affordable CRM solution for businesses of all sizes.

Pros:

As a Zoho CRM user, I can say that it is a useful tool for managing customer relations in my company. The platform is easy to use and offers a wide variety of tools and features to manage sales, marketing, customer service, and process automation. I like that Zoho CRM easily integrates with other business applications, allowing us to manage our internal processes more efficiently. In addition, Zoho CRM's pricing plans are reasonable and fit our company's needs.

Cons:

Although Zoho CRM is a useful platform, it can be overwhelming for new users. The number of tools and features available can be confusing at first, which can take some getting used to. It can also be difficult to find the information you need on the platform, especially if you've never used CRM software before.