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What Is ShipStation?

ShipStation Order Management software helps you organize your ecommerce orders easily and effectively. ShipStation provides several ways to manage all of your online orders and automate the many tasks associated with order fulfillment. Gain complete control and insight into all of your orders at every stage of the shipping process regardless of the original selling channel. Save time by automatically applying actions to orders based on the criteria you set.

Who Uses ShipStation?

ShipStation is a web-based shipping software that was designed for multichannel businesses. Anyone who sells on multiple platforms (eBay, Amazon, etc.) & ships physical goods can save time & money.

ShipStation Software - ShipStation insights
ShipStation Software - ShipStation shipment overview
ShipStation Software - ShipStation order tracking
ShipStation Software - ShipStation carrier integrations

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Reviews of ShipStation

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Justin
Justin
Business Owner in US
Verified LinkedIn User
Warehousing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ShipStation Is the Best e-Commerce Shipping Tool!

5.0 3 years ago

Comments: ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Pros:

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Cons:

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Kyle
Operator in US
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Works Okay, Remote printing issues

5.0 8 months ago

Comments: I wouldn't not recommend using ShipStation, but the integration with the Rollo printer was annoying, specifically on the Mac. It didn't have issues integrating with ecommerce platforms like Shopify or Amazon, and was reliable for sending the correct data and receiving the full and accurate orders.

Pros:

It integrated well with Shopify, Walmart.com, Etsy, eBay and Amazon.

Cons:

It had connection issues with the remote printing option and Rollo. I would have to frequently disconnect and reconnect the software. The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using

Alice
Operations coordinator in Canada
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Absymal customer service, frustrating experience, avoid.

1.0 7 months ago

Comments: I've worked with shipsation for 4 years, it's a horrendous program and I hate it with every fiber of my being.

Pros:

The layout is pretty, I like the color green.

Cons:

Cannot select cheapest shipping option quickly. Bugs go unfixed for months and customer service is abysmal. Cannot split orders automatically.

Lydia
Shipping and QC Supervisor in US
Cosmetics, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

ShipStation productivity vs price

4.0 3 months ago

Comments: My company used ShipStation for 7 years for the most part it was a positive experience. If they price did not increase we likely would still be using this platform

Pros:

It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature.

Cons:

The cost recently increased by a lot but there was no additional benefits to the price increase.

Cody
HR Generalist in US
Apparel & Fashion, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

ShipStation Review

5.0 6 months ago

Comments: It's been the most absolute perfect shipping options experience.

Pros:

I like the ease of creating shipping labels and purchasing shipping options right there and keeps track of warehouse inventory all while doing all that.

Cons:

I love ShipStation because it takes the hassle out of everything.

Marco
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

We love ship station

5.0 last year

Comments: We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money with it. It’s pretty user friendly. Can’t live without it now.

Pros:

It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful.

Cons:

Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok.

Richard
Shipping Manager in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

New Version Is Broken

2.0 10 months ago

Comments: It's been working, but so many features are not implemented well. They do not listen to the community when it comes to improvement/needs. Some missing features from the new version that are necessary for an efficient workflow.
It's really easy to make a mistake while shipping/combining and there's no way to undo the mistake without crazy work arounds. They took a working program and turned it into garbage.

Pros:

The only option I can find that integrates into our workflow

Cons:

New version broke a lot of the necessary features I need

Jordan
Jordan
COO in US
Verified LinkedIn User
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Put your money and time somewhere else!

1.0 2 years ago

Comments: I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.

Pros:

When we implemented it, it was a big step up from ShippingEasy in terms of feature set and ease of use.

Cons:

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Shelby
Service Analyst in US
Telecommunications, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy and Convenient

5.0 6 months ago

Comments: Overall, Shipstation works as intended and is very easy to use.

Pros:

Super easy to use, and very self explanatory as fas as navigation within the system.

Cons:

There wasn't anything that I didnt like. I thought it was very useful for what it's for.

Tommy
Tommy
CTO in US
Verified LinkedIn User
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Support is absolutely ridiculous - NOT RECOMMENDED

2.0 last year

Comments: Poor. This boils down to the lack of technical support. Overall, we like the software when it works.

Pros:

Shipstation has served us well for the past few years. It is a great way a aggregate all your orders from different channels.

Cons:

Support is HORRIBLE. We are left not being able to ship and can not get any assistance. I have upgraded our plan just to get access to live chat, and this is just as bad as the email support. We are urgently looking at alternatives and can not have our business dependant on ShipStation.

Marc
General Manager in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good Platform to work on your e-commerce orders.

5.0 2 years ago

Comments: Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it.

Pros:

The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.

Cons:

The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.

Tammy
Business Owner-Designer in US
Design, Self Employed
Used the Software for: 1+ year
Reviewer Source

My Experience with Ship Station

5.0 last year

Comments: Superb! My experience is great every time I use Ship Station. I personally have not had any problems using it.

Pros:

I like everything about Ship Station. It's easy to use. It's easy to select the shipping method you want to ship your package. It's not that expensive and it's convenient to print and ship right from your own home.

Cons:

Sorry...no cons here. I love Ship Station and will continue to use it regularly with my business.

Kristen
Account Representative Manager in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Useful tool

4.0 12 months ago

Comments: Overall Shipstation has been a useful tool for our 3PL. There isn't anything else quite like it.

Pros:

Shipstation is easy to use and helpful for shipping!

Cons:

Some features are buggy. We often have trouble with scales not working properly. Sometimes during peak seasons Shipstation cannot handle the capacity and crashes.

christopher
Owner in US
Wireless, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

shipping with shipstation!

5.0 4 months ago

Comments: My overall experience with ShipStation has been positive. It’s user-friendly and integrates well with various sales channels and carriers, making shipping and order management much easier.

Pros:

I like ShipStation’s ease of use and its integration with multiple sales channels and carriers.

Cons:

The customer support is limited and can be a tad pricey

Lenecca
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Most convenient way to ship

5.0 10 months ago

Pros:

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Cons:

Sometimes I may have trouble logging into my account.

Grant
Production and Product Line Manager Former Marketing And Web Manager in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good Value

4.0 3 months ago

Comments: Overall a strong positive. Less downtime could be good but good value for the price

Pros:

Affordable, Easy To Integrate, Easy To Use

Cons:

Dated user interface and periodic downtime and glitches

Mckenna
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Use it Everyday!

5.0 last year

Comments: ShipStation is crucial to the success of this business.

Pros:

ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days.

Cons:

Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker.

Amelia
Wholesale Director in US
Food Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Works Great for our Online Business

5.0 last year

Pros:

ShipStation integrates seamlessly with our e-commerce platform. ShipStation supports multiple carriers which is important since we use Fed Ex and UPS to ship orders. ShipStation allows us to process orders in batches, saving time and improving efficiency.

Cons:

Occasional glitches with the system which delay our shipping operations.

Sherri
General Manager in US
Sporting Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Used this program for years

5.0 2 years ago

Pros:

Once you get all of your rules set up it doesn't require much additional work

Cons:

Customer service isn't always easy to get

Olivia
FOA in US
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Optimis Corp Review

5.0 4 months ago

Comments: My overall experience has been great and easy going.

Pros:

what I like most about Shipstation is how easy and smooth the software is for use.

Cons:

There is nothing I currently dislike in regards to Shipstation.

Shira
CEO in Israel
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ShipStation, you make our company profitable!

5.0 2 years ago

Comments: Great experience, great customer service, friendly design, and our customers love to use the tracking feature!

Pros:

IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item.

Cons:

It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround!

John
Manager in Kenya
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The benefits of ship station

5.0 2 years ago

Pros:

ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping

Cons:

The import takes longer period 30- 60 days for one to get his/her product

Ndamulelo
IT Administrator in South Africa
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best and affordable online Shipper

5.0 2 years ago

Pros:

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

Cons:

They are very friendly and fast to work with customers

Jen
CEO in US
Cosmetics, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Not easy to use

4.0 2 years ago

Pros:

Good shipping rates and connectivity. Worked well when I was drop shipping items I manufactured for another company.

Cons:

This is too complex for a two platform business. I wouldn't want to use this again if I have a choice of a simpler shipping platform.

Penny
Ecomm Director in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

An Excellent Shipping Partner

5.0 2 years ago

Comments: Overall it's very good. I'm always able to get customer support when I need it and they are very knowledgable.

Pros:

I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold.

Cons:

One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list.