15 years helping Singaporean businesses
choose better software

What Is ShipStation?

ShipStation Order Management software helps you organize your ecommerce orders easily and effectively. ShipStation provides several ways to manage all of your online orders and automate the many tasks associated with order fulfillment. Gain complete control and insight into all of your orders at every stage of the shipping process regardless of the original selling channel. Save time by automatically applying actions to orders based on the criteria you set.

Who Uses ShipStation?

ShipStation is a web-based shipping software that was designed for multichannel businesses. Anyone who sells on multiple platforms (eBay, Amazon, etc.) & ships physical goods can save time & money.

ShipStation Software - 1
ShipStation Software - 2
ShipStation Software - 3

Not sure about ShipStation? Compare with a popular alternative

ShipStation

ShipStation

4.6 (898)
US$9.99
month
Free version
Free trial
72
25
4.5 (898)
4.5 (898)
4.4 (898)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
22
4
4.9 (989)
4.9 (989)
4.9 (989)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to ShipStation

Pirate Ship
Top rated features
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Stamps.com
Top rated features
Parcel Shipping
Shipment Tracking
Shipping Labels
Shippo
Top rated features
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Linnworks
Top rated features
Inventory Management
Order Fulfillment
Parcel Shipping
Fishbowl
Top rated features
Inventory Control
Inventory Management
Order Management
PayPal
Top rated features
Data Security
Online Payments
Payment Processing
ShipHero
Top rated features
Inventory Control
Product Identification
Receiving
ShippingEasy
Top rated features
Ground Shipping
Shipment Tracking
Shipping Labels
XPS Ship
Top rated features
Delivery Tracking
Label Printing
Shipping Labels

Reviews of ShipStation

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Justin
Justin
Business Owner in US
Verified LinkedIn User
Warehousing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ShipStation Is the Best e-Commerce Shipping Tool!

5.0 2 years ago

Comments: ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Pros:

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Cons:

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Verified Reviewer
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best in class order management, but inventory management is flawed

5.0 last year

Comments: Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection.

Pros:

The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want.

Cons:

The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features.

Lenecca
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Most convenient way to ship

5.0 2 months ago New

Pros:

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Cons:

Sometimes I may have trouble logging into my account.

Kathy
CEO in US
Marketing & Advertising, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Can't get it to work to even start and live chat support is really bad

2.0 4 weeks ago New

Comments: My overall experience? Very stressful and upsetting dealing with unqualified support staff who wasted my time and got me nowhere. This, to me, says a lot about the company. What happens after our store goes live and something breaks? Will it be down a week because support is non-existent? Or can I trust a company to build a quality product when they won't invest in quality help? I hope they and others like them are listening. This is not just ShipStation. Companies need to realize the importance of good support. It can make them or break them. I'm off now to find a company with good, well-trained support that has a good command of the English language. Do they still exist?

Pros:

The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.

Cons:

There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.

Daryl
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

It works fine - Integrates with everything really well

5.0 4 months ago

Pros:

It integrates with everything we need - far more than any other tool It also provides the best out of the box reporting of any tool

Cons:

Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.