What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Where can Freshsales be deployed?

Cloud-based
On-premise

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011

Freshsales support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others

Languages

Dutch, English, French, German, Italian and 5 others

Freshsales pricing

Starting Price:

US$15.00/month
  • Yes, has free trial
  • Yes, has free version

Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.

Pricing plans get a free trial

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011

Freshsales support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others

Languages

Dutch, English, French, German, Italian and 5 others

Freshsales videos and images

Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights
View 6 more
Freshsales video
Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights

Features of Freshsales

  • AB Testing
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Behavior Tracking
  • Behavioral Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Campaign Tracking
  • Case Notes
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • For Financial Institutions
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Heatmaps
  • Interaction Tracking
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Marketing Automation
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prospecting Tools
  • ROI Tracking
  • Real Time Notifications
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Split Testing
  • Statistical Analysis
  • Subscriber Management
  • Task Management
  • Team Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management

Freshsales Alternatives

Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Save time and reduce costs with innovations that reimagine your customer relationships. Learn more about Salesforce Service Cloud
Low-Code Development, Hyperautomation, RPA, AI/ML, Enterprise Collaboration, People & Project Management, Enterprise Architecture
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday marketer
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
Schedule unlimited posts, manage social networks, track conversations, and measure performance from a single dashboard.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
ClickUp is the future of work - it's one app to replace them all. ClickUp is the #1 fastest growing productivity app in 2022.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM

Reviews of Freshsales

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.5
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jose J
Jose J
CTO in US
Verified LinkedIn User
Market Research, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Great CRM Platform for Startups and Growing Businesses

5.0 3 months ago

Comments: Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline.

Pros:

When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform.

Cons:

The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales.

Alternatives Considered: Zoho CRM

Reasons for Choosing Freshsales: Bitrix24 interface was overwhelming for our team.

Switched From: Bitrix24

Devyani
Devyani
Customer Relationship Associate in India
Verified LinkedIn User
Banking, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best high end software for sales manager and their team working in startups

4.0 10 months ago

Comments: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Pros:

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Cons:

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Alternatives Considered: Zoho Mail and Zendesk Suite

Reasons for Choosing Freshsales: tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Switched From: tawk.to

Jade
Learning and Development Supervisor in Philippines
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Freshsales is one of the best tools for lead management and generating more opportunities

4.0 2 months ago

Pros:

We are a company that do partnership with different businesses from Mail Centers to Co-working space. We use Freshsales to track sales activities, create our sales process. We also use Freshsales to communicate a lead. It has a variety of communication channels for email, phones, chats even WhatsApp. We also use Freshsales for reporting, sales activity reports. It pretty much has everything you will need to help your sales team.

Cons:

Freshsales has a lot of features, and it will take some time for you to learn how to use these features to your advantage.

Alternatives Considered: Freshchat

Reasons for Switching to Freshsales: We use Freshworks in general from Freshdesk, Freshcaller, Freshchat and Freshsales. It's our company's main CRM tool.

Mahesh
CEO in India
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Buggy product and horrible customer service

1.0 4 weeks ago New

Comments: I wouldnt recommend it to anyone and regret paying for the product

Pros:

Not much. The product is OK but the support is just mind-numbing

Cons:

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

Alternatives Considered: Zoho CRM and HubSpot CRM

Reasons for Choosing Freshsales: We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales

Switched From: HubSpot CRM

Reasons for Switching to Freshsales: It was cheaper than hubspot

Tanmayu
Business Development Manager in India
Human Resources, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Freshsales

4.0 3 months ago

Comments: The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.

Pros:

The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.

Cons:

The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.

Alternatives Considered: Zoho CRM

Reasons for Choosing Freshsales: The option of managing deals and pipeline was not available on leadsquared. The interface is very old, and the platform is very slow and laggy.

Switched From: LeadSquared

Reasons for Switching to Freshsales: We liked the interface and the deal and pipeline management dashboard of Freshsales more than that of Zoho.