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What Is Agiliron?

Agiliron is an all-in-one Retail Management System which allows you to manage all orders, inventory and CRM records, from all channels, in one place. You can grow your sales by easily adding new sales channels, like Retail POS, e-commerce stores that are mobile enabled, Amazon and eBay.

Agiliron also integrates with many of your existing business tools like Quickbooks, ShipStation, SPS Commerce, Order Desk, Zapier, Mercury Payments, Magento, Shopify and much more! Learn more at http://www.agiliron.com/

Who Uses Agiliron?

Product Businesses (Retail, Wholesale, Distribution, eCommerce, Light Manufacturing) Engaged in Multi-Channel Commerce

Agiliron Software - Agiliron Retail Management System

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Reviews of Agiliron

Average score

Overall
4.5
Ease of Use
4.1
Customer Service
4.4
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
59%
4
32%
3
7%
2
2%
Matthew
Systems Manager in US
Verified LinkedIn User
Consumer Goods, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Extremely versatile solution for complex business

5.0 5 years ago

Comments: Agiliron has helped our business grow dramatically, and consolidate our operations across many different vendors and sales channels. From regular eCommerce shipments, to vendor fulfillment, wholesalers, and even 3PLs we can keep all our orders and inventory data in one place which lets us manage many different relationships with comparatively small staff. The complexity of what Agiliron can do is generally intimidating to new staff and it can take a while to get them acquainted with the system, but once they understand it runs very efficiently and their customer service is very responsive when issues or questions arise.

Pros:

-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking. -Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls. -Developers work to create tools for new business needs as they arise.

Cons:

-System complexity requires extensive training for new staff -Requires multiple steps for most common operations

Mike
Mike
Controller in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

MOVED FROM QUICKBOOKS DESKTOP TO AGILIRON

4.0 3 years ago

Pros:

(1) Best value for the money. (2) Onboarding process is great. (3) Staff training is great. (4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels. (5) Inventory includes ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features which we have yet to implement. (6) CRM is good. (7) Ability to perform bulk updates is great. (8) Moving to Agiliron allowed us to standardize our inventory throughout the organization.

Cons:

(1) Learning curve is steep. We have leaned heavily on Onboarding team. (2) Product requires multiple steps to perform the same tasks compared to QuickBooks. (3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items. (4) Support is slow to respond to requests outside of the simple. (5) The online Learning Center does not give good directions in the How-To sections. (6) CRM side does not allow creation of Quotes for Leads and Prospects, only Customers. (7) Built-in reports are lacking, and common reports are missing (e.g., Customer A/R Aging Report, Product Margin Report). (8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will just treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This is not efficient and is time-consuming. (9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted until the sale is paid in full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been told that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise that your software integrates with both online and desktop versions.

Lincoln
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Be careful

3.0 9 months ago

Comments: We like the online sales we can do with the program but we have experience major inventory problems do to program not functioning as it should. Inventory entered incorrectly, wrong pictures on items. All I can say is be careful before you decide to pick Agiliron. It would work great for a small store or counter sales but not for a large volume parts business.

Pros:

Agiliron has alot of connections with online platforms and we were looking for that and it works well in this aspect.

Cons:

The program is in a testing state so there are lots of bugs, things not functioning as they are said to. What works works good but new udates can bring new headaches.

Carlos
General Manager in US
Wholesale, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Agiliron for Small Business

5.0 4 months ago

Comments: We are a brick and mortar with 10,000+ SKU’s on inventory. We took on to selling via our e-commerce website (BigCommerce) and our old system did not integrate with BigCommerce. We chose Agiliron after much research for a platform that fit our needs and budget. Migration from our old system to Agiliron was challenging due to the fragmentation of our own data and having to clean it up.
Scott assisted us through the migration and onboarding, and he has been incredibly patient and helpful throughout the process.
We are now 3 months since going fully live with Agiliron and we are pleased with the software. There is a steeper than normal learning curve, but that can almost be expected for the amount of features they’ve tried building into the program.

Pros:

Built in integration with multiple sales channels, robust POS

Cons:

steep learning curve, user interface could be improved to be more intuitive

Ramesh
Director in UK
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good Solid Choice

5.0 2 years ago

Comments: Good overall experience, the software can be customised significantly and support is good

Pros:

Wide range of integrations and the integrations are solid and in depth. Formula based pricing options are really good Many features compared to alternatives Reasonable price considering the alternatives.

Cons:

Software is localised for USA/Northern America. Weight/Date/Phone formats are all tailored to North America rather than Europe/Global. Payment processing options are also limited to North America