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RingCentral Contact Center

RingCentral Contact Center

What Is RingCentral Contact Center?

RingCentral Call Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting and third-party integrations

Who Uses RingCentral Contact Center?

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

RingCentral Contact Center Software - RingCentral Success Story
RingCentral Contact Center Software - 2
RingCentral Contact Center Software - 3
RingCentral Contact Center Software - 4

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Reviews of RingCentral Contact Center

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Katherine L.
Katherine L.
Founding Lawyer in US
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great for Small Virtual Law Office

5.0 6 years ago

Comments: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Darian
Team Lead of Internal Tools in US
Insurance, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Review for RingCentral Contact Center

5.0 3 years ago

Pros:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Cons:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Shashank
Assistant Manager in India
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Best in my recruitment activities

5.0 last month New

Comments: Smooth and Fast. Calls are clear, monitoring is good

Pros:

Easy and smooth app access. Real time transcription of Voice Mail

Cons:

UI could be a bit better. A Dark mode will help.

Willard
Willard
CEO in Netherlands
Verified LinkedIn User
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Worst Customer Service Ever without Exaggeration

1.0 last year

Comments: I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Pros:

Multiple features at multiple levels of service and offers HIPAA compliance.

Cons:

High Priced and poor customer service downgrades any positive reviews of this company.

RYAN
Senior Account Executive in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Ring Central

4.0 2 months ago

Pros:

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Cons:

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.