Who Uses Elead?

Automotive dealer group enterprises, franchised and independent dealership retailers, and OEMs who see the value in having a relationship with their CRM provider thats built on trust.

What Is Elead?

Elead exists to help dealers convert leads into sales, prospects into customers, and customers into trusted long-lasting and rewarding relationships.

As pioneers in automotive CRM, we offer a sophisticated yet service-oriented operation that encompasses a dynamic technology platform, a large, responsive call center, and integrations with all DMS providers.

Learn why so many dealerships and dealer groups choose to partner with Elead.

Elead Details

Elead

http://www.elead-crm.com

Founded 1985

Elead Pricing Overview

Elead does not have a free version and does not offer a free trial.

-thumb
-thumb
-thumb
-thumb
-thumb

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Elead Features

  • Accounting Management
  • Buy-Here Pay-Here Dealer
  • Collections Management
  • Contact Database
  • Document Management
  • Financing Management
  • Lease Tracking
  • New Car Dealer
  • Service Department
  • Used Car Dealer
  • Website Integration

View full list of Car Dealer Software

Elead Alternatives

More Elead alternatives

Elead Reviews

Showing 5 of 98 reviews

Overall
4.3/5
Ease of Use
4.3/5
Customer Service
4.5/5
Features
4.3/5
Value for Money
4.5/5
Justin F.
Internet Sales Manager
Automotive, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/07/2018

"Very Simple Smooth System"

Comments: A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.

Pros: We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.

Cons: Lot of little breaks, things not syncing up etc...

Vendor Response

by ELEAD1ONE on 08/08/2018

Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support.

If there is ever anything we can do to improve or make your experience better, please let us know.

  • Reviewer Source 
  • Reviewed on 31/07/2018
Kevin C.
Marketing Mgr
Automotive, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/01/2020

"Fully Integrates with all 3rd Parties"

Pros: Fully Integrates with all 3rd Parties, including Gubagoo chat and CarWars

Cons: Must pay ReyRey an integration fee. Must watch for duplicate records and merge them.

Vendor Response

by Elead on 08/01/2020

Thank you for taking the time to review Elead. We definitely appreciate your feedback and are happy you have had a positive experience utilizing it.

  • Reviewer Source 
  • Reviewed on 04/01/2020
Stewart S.
Internet Sales Manager
Automotive, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2/5
  • Ease of Use
    1/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 10/10/2017

"Very frustrating. Product has a lot of features, but design is awkward."

Comments: Offers some coordination of sales consultant and management. Tracks sales.

Pros: Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons: Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer. Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed. All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action. Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email. No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.
When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.
No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls.

Vendor Response

by ELEAD1ONE on 20/11/2017

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

  • Reviewer Source 
  • Reviewed on 10/10/2017
Cole P.
Marketing Director
Automotive, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 07/07/2020

"Dominant but Imperfect"

Comments: Overall, it is the best CRM I have seen so far, but it is still a consistent pain point due to its centrality to operations.

Pros: eLead is extremely well-established due to a history of consistent development and solid customer service. It is a great CRM, covering almost every dealership need.

Cons: eLead can be a rather buggy, and I found the responsiveness of their customer service to be much better prior to CDK taking over. I also wish some of their marketing tools received more development.

  • Reviewer Source 
  • Reviewed on 07/07/2020
Joe T.
Director of Training
Automotive, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/02/2020

"A CRM that Sales professionals will actually use"

Comments: Sales followup and management of the sales cycle have been greatly facilitated by eLead.

Pros: ELead has provided excellent customer support with staff familiar with our industry, including onsite support. Flexible configuration enables the CRM tool to facilitate and to measure specific and changing management goals. Custom work flow tasks and ease of use means our front-line sales staff actually use the tool.

Cons: No major concerns or deficiencies have been experienced with this software.

Vendor Response

by Elead on 20/02/2020

Hello Joe.

We appreciate you taking the time to provide such valuable feedback to us. We're very happy that you've had such a positive experience.

As always, if you need anything our support team is available to you.

  • Reviewer Source 
  • Reviewed on 18/02/2020