Who Uses Elead?
Automotive dealer group enterprises, franchised and independent dealership retailers, and OEMs who see the value in having a relationship with their CRM provider thats built on trust.
What Is Elead?
Elead exists to help dealers convert leads into sales, prospects into customers, and customers into trusted long-lasting and rewarding relationships.
As pioneers in automotive CRM, we offer a sophisticated yet service-oriented operation that encompasses a dynamic technology platform, a large, responsive call center, and integrations with all DMS providers.
Learn why so many dealerships and dealer groups choose to partner with Elead.
Elead Pricing Overview
Elead does not have a free version and does not offer a free trial. See additional pricing details for Elead below.
Showing 5 of 90 reviews
Reviewed on 31/07/2018
Very Simple Smooth System
Comments: A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.
Pros: We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.
Cons: Lot of little breaks, things not syncing up etc...
by ELEAD1ONE on 08/08/2018
Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support.
If there is ever anything we can do to improve or make your experience better, please let us know.
Reviewed on 13/06/2019
Comments: We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.
Pros: Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge. The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem.
Cons: Occasional failures and again solved sometimes by clearing cookies/cache.
by ELEAD1ONE on 17/06/2019
Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back.
If there is anything we can do for you or your team, don't hesitate to let us know.
Reviewed on 04/01/2020
Fully Integrates with all 3rd Parties
Pros: Fully Integrates with all 3rd Parties, including Gubagoo chat and CarWars
Cons: Must pay ReyRey an integration fee. Must watch for duplicate records and merge them.
by Elead on 08/01/2020
Thank you for taking the time to review Elead. We definitely appreciate your feedback and are happy you have had a positive experience utilizing it.
Reviewed on 04/01/2020
An Overall Good Product
Comments: I've been using eleads for several years. Overall, it's a good product. I have definitely used worse CRM systems.
Pros: When used properly, Eleads is a pretty good CRM solution. The key to getting the most out of this CRM is To make sure that you have it set up correctly to match your workflow.
Cons: The overall architecture is a bit antiquated. Interface can use a refresh. The navigation needs revamping.
by Elead on 09/01/2020
Thank you for taking the time to review Elead. Feedback like yours helps us improve our CRM and other solutions for you. We're happy that your overall experience has been positive. Our support team is available to answer any questions you may have at any time.
Reviewed on 10/10/2017
Very frustrating. Product has a lot of features, but design is awkward.
Comments: Offers some coordination of sales consultant and management. Tracks sales.
Pros: Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.
Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.
Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.
All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.
Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.
No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used. When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure. No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls.
by ELEAD1ONE on 20/11/2017
Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.